Apple Cinemas Brass Mill — Attraction in Waterbury

I got caught in a storm, so I went to check out the mall, which was totally heading in the direction of Crystal Mall. I wandered up the spiral staircase and found this theather. Some of it was roped off, telling me they weren't using half of it at the moment.

You go up to a computer that is your ticket master and concessionist. You pick your film and what you want to eat and/or drink. I didn't have time to see a film, but I was intrigued by this process. I ended up buying a popcorn bucket for my collection. The machine prints a slip (also prints tickets), and you bring it over to concessions. Here is where the concessionist gives you a cup and a bucket. Walk over to the self-serve soda, and by God, this is the coolest thing thing ever, SELF SERVE POPCORN machine. I worked in a theater in high school, so this brought me much joy to be able to make popcorn they way I wanted to. A ticket greeter stands by to take your tickets.

I have no clue what the screenings are like, but the setup is neat. The popcorn was good, too. If the theather is good shape past the lobby, I'd say this is a hidden gem!

I did read the reviews, and like many theaters today, they are not cleaned properly because of the "luxury" seats. I have noticed that a clean theater is not what it used to be. Ask them to clean it properly when you leave. I truly missed the stadium seating for this reason. It only took like one minute with a group of kids to clean these out. Now, it takes too long. Always look under the seat. You may make some money! This is the experience I am finding at every theather I go...

It's great to have a Cinema back in the Mall However,GET IT TOGETHER PEOPLE!...I purchased my tickets on line and went to the concession stand for drinks. 2 medium drinks were $14.. My 3 tickets all together only cost $23...that's ridiculous...Then we waited for someone to check our tickets at the booth to let us in and waited about 5 minutes,no one in site so my 3 and another family of 4 let ourselves in...I could not figure out my seats ..my email said seats 15,16 & 17...I went out to see if the man was at the booth...I showed him my email & he said well did u print your tickets and how did u get in? First of all, no where did it say I had to print them out...Secondly, its not my problem you left your post...So he proceeded to take me back to the concession stand where I'm with the lady who rang my drinks up and she prints my tickets..he says your tickets are for seat I-5, I-6 & I-7...ok! that was my fault but if there is only going to be 2 employees working wouldn't u think that the girl at the concession stand should have asked me for my email to show proof of the tickets so she can print them out...I read a review before I ordered tickets that said literally anyone could have walked in to see a movie with out a purchase and I agree...But I didn't think the same scenario would happen to me, I figured it was a one time situation. Needless to say, besides the fact there is no direction once u get there and I feel the man was kind of rude to me, the movie was great and I hope this was the first and last time I feel frustrated at...

Let me tell you why I’ll never go to apple cinemas in brass mill mall again.. Kid out of school, sequel to a box office hit comes out, of course parents are taking kids to the movies. With that being said the theater was already unclean, seemingly as if they were short staffed. One machine working to pick up your already purchased tickets, 5 screens down. The line for the concession stand was passing the ticket collector. But that’s not all. 2 workers, no popcorn made, no butter left to refill, about 2 soda flavors available in the fountain machine and what seems to be the manager just STANDING around telling people what they don’t have. He didn’t seem to care, didn’t offer an apology, had his employee servicing popcorn as it was being popped from the machine without gloves, popcorn popping out of the pot right on their hands. As he stood watching his employees work. I mean literally stood there.. What took me out was finally asking for 2 small fountain drinks to pay $15 for a cup of 85% seltzer. You mean to tell me as a concession manager you couldn’t help with popping popcorn!!...