Bob's Discount Furniture and Mattress Store — Attraction in Wauwatosa

Title: 4 Faulty Replacements Since March – Rude Management & No Accountability This has been an ongoing issue since March 31, and I am beyond frustrated. I purchased several items from Bob’s Discount Furniture: •    A sectional with a chaise, •    A fireplace unit, and •    A rug costing over $500. From day one, the chaise has been defective. Bob’s has now attempted to replace that same piece FOUR times, and the latest one delivered today is still not functional. I’ve tried to be patient, but this is absolutely unacceptable. A portion of the furniture was financed, which has been paid off in full over a month ago, and the rest was paid in cash. After months of failed fixes and runarounds, I am left with a set of items I no longer want or trust. Let me be clear: •    I do NOT want store credit. •    I do NOT want another replacement. •    I do NOT want anything more from Bob’s. I want a full refund on everything I purchased the sectional, the chaise, the fireplace, and the rug. I was told by the corporate office that a refund was possible. However, when I spoke with the store manager, she refused to issue a refund because we were "outside the return window." But let’s be honest here the ONLY reason we’re past the window is because Bob’s kept insisting on replacing the chaise instead of resolving the issue properly from the start. To make things worse, when I tried to speak to the manager again today, she hung up in my face and refused to give me her name. That level of disrespect, unprofessionalism, and disregard for customers is truly outrageous. At this point, I want nothing to do with Bob’s Discount Furniture. I want all of my money refunded and someone from the corporate office to contact me directly. I am not going to be ignored or passed around anymore. This entire experience has been an exhausting and deeply disappointing example of poor product quality and even worse...

Such a fun experience. I went in with very low expectations. Usually, I assume that the word "discount" means that something is cheap, poorly made, or just "less than." Having just left other furniture stores in my pursuit of perfect living room furniture for my new home, I was immediately caught off guard by the prices. I was thinking, " How is this sofa a fraction of the cost at the last store?" I say to myself, "It has to be poor quality. There is no way..." I took a seat in a few sofas and immediately rand it up. I got a chofa (a chaie/sofa hubrid) and matching loveseat in the exact color I wanted all for less than the price of a similar sofa at the other places. I did not opt to purchase the coffee and side tables. Being a woodworker, I noticed the tables were obviously not the solid wood and high end that I generally make in my spare time. That being said, I wouldn't consider them to be sub-par but there is an obvious difference in material in the items. And I am unbelievably picky about wood due to my hobbies. * I will be back for a dresser for my son. No difference in quality there... I also must say, the cheery disposition of the entire sales team at the Mayfair location made it a really laid-back and fun experience. Many thanks to all the cheery faces, the wonderful manager, and to Jasmine, who completed my transaction after helping us map out our living room layout and by demonstrating the "chofa's" versatility in that the chaise side of the piece can be flip-flopped in a matter of seconds. Next time we need furniture, Bob's will be our first stop instead of our last. Thank you all! TLDR:Stop at Bob's first. You won't be...

I had a delivery scheduled for 7/10/24 for: Door White Arch Cabinet SKU: 20080973004 Style: Contemporary Finish: White

The item was found damaged by the Driver as he opened up the box before bringing it in the building. He said it happens all the time. Customer Service called me to reschedule another delivery date, which was for me to wait another week, next Wednesday. I already left work early today, disconnected all the cables, and took down the old stand the new one was going to replace. I requested delivery to be this week, Thurs-Sat, as I am available any of those days. I was told the trucks are full. Why does my delivery get delayed because of your error? I was to have a working TV stand on 7/10. Why do I need to adapt my schedule…AGAIN.

I asked to speak to a Supervisor, and she was less than helpful. Her resolution to me was if I have to work on Wednesday and not available to take off, then delivery would be Sat., 7/20, now pushing it back longer because trucks are full.

This is Bob’s error, yet Bob’s is not even trying to work with their customer to make it right for the inconvenience and asking me to work around your schedule/wait longer for an item I paid for. It does not sound like you’re standing behind your slogan, “Making You Happy is What Makes Me Happy.” Actions Speak Louder...