Revolution Fitness West Columbia — Attraction in West Columbia

I joined this gym in September 2019, as a college student in the area. When I signed up for the contract I mentioned how I would be returning home (out-of-state) to my permanent residence and that I would need to cancel come July 2020. I was told that as long as I filled out the Membership Cancelation Request stating that I was relocating that as long as I provided my lease that included the move-out date that it would suffice as proper documentation to cancel my membership. I have never in my life had to provide legal documentation that I am moving more than 50 miles away from a gym location to cancel a membership. I provided the lease that stated my lease had ended, this was not accepted. I was told I needed to provide a new lease, utility bills, deed, paystub, school schedule, military order or letter from employer. I told them I do not have any of those, but I do have a registered drivers license (out-of-state), I have my voter registration card (out-of-state) I have student loans that are out-of-state, they told me none of these LEGAL DOCUMENTS were valid for relocation. I told them I was returning to my permanent residence, the address on my license, and they told me that I needed to get a change of address from USPS. I told them I never changed my address and that was not accepted. They asked for a utility bill, I moved in with my mother so everything is in her name, this would not work because It needed to be in my name. I asked if my mother could write up a lease and they told me that would not work, when in the very beginning they asked for a new lease. When they asked for a paystub or letter from an employer, I stated I did not have a job because of the pandemic. None of these are reasonable excuses to cancel a gym membership at this facility. I left two voicemails with Corporate and the woman refused to call me. I called my gym location and asked to speak with a manager. I left my phone number and the manager emails me instead. It is impossible to talk to someone on the phone. They are extremely unprofessional, throughout this entire cancelation process I have felt that I have been held hostage. The closest location to me is over 500 miles away and that still is not a valid excuse for me to cancel. This process has taken over three weeks and both the manager and corporate play email tag. DO NOT JOIN THIS GYM!! THEY ARE A SCAM AND WILL TAKE YOUR MONEY. You are better off working out from home or joining literally any other gym. This entire process has made me never want to join a gym again. Not worth the struggle to get out...

A really great gym all around. There's a pretty family friendly environment among all the staff and other gym goers. I feel there is some miscommunication at times between the local staff and upper management, however, the staff are very amicable and willing to hear the problems you may have. The equipment is pretty well maintained and the porter, Mrs. Debbie, does an excellent job keeping everything as clean as possible. The front desk workers are always extremely friendly and always greet me with a smile. The PT's are also very knowledgeable in regards to fitness, and I have had loads of great workouts with them during the group classes. Speaking of which, I would highly recommend paying a little extra for the classes if your trying to get back in shape. I'd have to give special shout outs to John, Shanea, and Jackie for being some of the hardest working PT's I've seen there! Beyond that, there are many body builders and power lifters who frequent the place that are very friendly and willing to help anyone serious about weightlifting.

On another note, don't listen to any others here talking about contract issues. No, you can't just opt out of the contract because you just feel like. It's called a CONTRACT for a reason, people. It also clearly states everything in the contract before you sign it. I guess some people forgot the old adage of reading documents before you sign them. I had no issues ending my contract once the period for it was over. In certain instances even, i.e. if you're moving really far away, they'll let you cancel it. To be honest, they were pretty straight forward in regards to the terms of the contract.

Either way, if you live in the Columbia area, all the Müv's are pretty top notch and certainly offer the best bang...

Today may have been the breaking point, I got to Muv West Columbia to attend a Group X Class and the lights were off and a dozen or so people waiting or leaving the parking lot in frustration. It’s one thing that the two or more people that are probably required to be there together weren’t there to open the gym but then I tried to call corporate and no one picked up, it just went on it’s automated loop without any options to connect to anything else or leave a message. Put good in, get good out. You’re trainers will tell people that to motivate them to improve themselves, it seems this corporation could use the same advice. How can you ask someone to be at work when you aren’t willing to be there to support them much less your long time paying customers some of which who pay a fair amount extra for the group x classes. Disappointing. I have had other small issues with this gym in the past such as an obvious lack of maintenance on some equipment and annoyingly strict rules about using the group x area a short time before or after a class. Also group x instructors who are Certified Personal Trainers not having the power to make modifications to the workouts that are handed down by corporate that sometimes don’t work well for the individuals in the class. Unsure if I will be continuing with this chain but it is clear to me that this isn’t just a personnel issue it’s a...