Batteries Plus — Attraction in West Valley City

I don't blame the employees (much) at the store for what happened I simply blame store policy. Though why on earth the employee could not simply void the sale is beyond me.

I purchased a battery for my device in cash ($2.49 + tax = $2.66). I walked out of the store and sat in my car while I pulled out my device and then realized I needed three batteries. I had done my research previously and knew that if I needed more than one battery Amazon was the place to go. In fact I needed three rather than one.

I walked back into the store less than a minute or two later with battery in the unopened package with my original receipt issued just minutes before. They said in order to make the return they needed my telephone number, which I then begrudgingly gave them.

I let me repeat, I paid cash, the package was sealed and unopened, I had the receipt and had literally just purchased the item a minute or two before.

I was then told that I was required to provide all of my contact information to make the return. At this point I just said forget it. I left the item on the counter and told them to keep it and walked out the door. Probably not my finest moment, however I didn't need the battery (I needed three) and I wasn't willing to provide the rest of my contact info over a $2.49 purchase that I had just paid in cash minutes before.

Why they didn't just void the sale is beyond me. And why corporate policy requires full contact information on a cash sale / return within minutes is beyond me as well.

I blame corporate policy. If the employees are to blame then that makes it even worse. Bottom line is I'll never go back. I seriously should have made the purchase with my credit card just so I could dispute the charge. Instead I am left with the consolation of writing...

Ordered a new key fob for my daughter's car. Paid the key price and the required programming fee, an additional $39. Five days later, got a call that the fob had come in, and ran the car over to pick up and have the fob programmed. Only the fob was not the correct one. Not even close. The girl working didn't know what to do, so she called someone who tried to say that he remembered me going over the computer screen with the associate who ordered the fob for me. Only there was no picture on the screen, so that wasn't the case. Employee let me know that she would order the correct fob, and have it rush delivered. The called again when the correct fob came in, and again, ran over with the car to have it programmed. They looked up how to program the fob and brought their laptop out to the car so they could get it taken care of. Two different employees couldn't figure out how to program the fob to the car, and it was only after 40 minutes, and me looking on YouTube and walking them through how it said to program the fob that they were able to get the job done. $40 well spent. Then we go to leave, but the car won't start. Apparently there is another programming that needs to be done with the fob that they were unaware of, and it would take at least 10 minutes to do. Well, the couldn't even figure out how to program the unlock button, why would I let them mess with the starting programming. And the process had already taken way longer than it should have. Requested that they put the old, unworking fob back on the key and refund my money. Do yourself a favor, don't get your key fobs there, saying that they replace them is a gross exaggeration of what they are...

I've gone here twice, and the staff has always been super helpful and friendly. The first time was to get a new watch battery. I had forgotten that this particular watch has an impossible back, requiring special tools to remove and replace, but the employee was able to get it off and then back on again. The second time was to repair my phone. I had dropped it and it needed a new LCD screen. I went to two other places (who specialize in phone repairs), and neither of them had the parts in stock, in any of their stores, and they could not get the parts quickly. A Google search told me that Batteries Plus Bulbs did phone repairs (who knew?). I called them, and they had the parts in stock. I took my phone to them, and it was ready less than 2 hours later, which was great because I was expecting a really important call and it was crucial that I had my phone. My phone looked and worked like new when I got it back, and they charged less than the other places I was going to take it to. I highly...