Tesla Service Westmont — Attraction in Westmont

Before making the decision to purchase a Tesla Model Y, please take a moment to read this to potentially spare yourself from significant frustration and disappointment.

My most recent and persistent issue has been with the charging of my car. Over the past few months, my Tesla has repeatedly refused to charge, displaying random errors. I've had to visit the service center three times, only to be told that I need to wait for an update that might resolve the problem.

Another recurring problem has been related to the tires on this car, which I've had to address over ten times. The issue involves the foam within the tires coming loose and causing wheel imbalances. Even when I visited the Tesla service center for a test drive, the staff claimed that the steering vibrations I experienced were "within the specs." This issue has been ongoing since I acquired the Tesla, and it's extremely annoying and distracting, particularly since I spend a significant amount of time driving due to my IT work. Consequently, I often avoid using my Tesla because of these steering wheel vibrations.

The bumper has also been a persistent issue, requiring over ten service visits. Many recent Model Y Teslas have had problems with the bumper mold being misaligned at the bottom. Initially, I pointed this out to Tesla, and they assured me they would fix it. However, they replaced my front bumper, which did not resolve the issue—the replacement bumper is still deformed, and it doesn't match the color of the rest of my car. The original bumper, with fewer than 2000 miles of use, was discarded, which is concerning considering Tesla's commitment to environmental sustainability. It could have been reused by someone in need of a bumper replacement, reducing waste. Once again, Tesla insisted that the issue was...

I recently took my Tesla Model Y in for service due to a stuck GPS location issue. I initially scheduled a mobile service, but Tesla unilaterally changed it to a service center visit. When I tried contacting the Westmont service center to request a loaner, I found it impossible to speak with a live person. Through the messaging function in the Tesla app, I was informed that no loaners were available. I was advised to either wait at the service center for the duration of the service - which was estimated for the entire day or find my own transportation. This was extremely disappointing, especially since most dealerships provide loaners as a standard customer service practice.

I suggested using a demo vehicle instead, and after some initial resistance, they agreed but limited it to just two hours. I had to negotiate an additional 1.5 hours, and even then, I was responsible for coordinating with their sales department to extend the use of the vehicle. After returning the demo car, which required me to travel back to the dealership, I requested another demo vehicle to use until my car was ready. They declined, citing back-to-back appointments. However, while waiting at the dealership for over an hour, I noticed that several demo cars were available, and no one came in for a demo, making their excuse seem insincere.

It feels like the Westmont dealership is more focused on new sales than on maintaining satisfaction among existing customers.

While I'm generally happy with my Model Y, this experience at the Westmont dealership was very...

I had an appointment for car service. A walk in was here before me. The whole purpose of having an appointment is to be helped before walk ins. Why have an appointment? I’ve had to wait 45 minutes as a walk in client before. That’s the norm. Maybe it’s because I’m Black? Who knows? People don’t expect Black folks to have nice cars. This is my second time being serviced at this location and the second time I have been unsatisfied as a customer. The first was because they took two weeks to fix my car around Thanksgiving and gave me a loaner and said I couldn’t take it out of state. For the holidays.. when my family lives out of state… then they fixed my tire without my consent when I had already ordered another tire at a tire shop and had maintenance scheduled when I picked up my car. Luckily they honored the price I paid for that tire, but still I was very clear in not fixing it and they did anyway. If they didn’t honor the price, it would have been an issue. Overall, just poor customer service. I will not be going back. I asked to be rescheduled to...