The Home Depot — Attraction in Whitehall

I’ve never dealt with a more unprofessional and frankly disorganized store in my life. I am well aware and understanding that things are incredibly difficult during these trying covid times. I placed an order May 15 for delivery. I paid the additional 80 dollar delivery fee and it was scheduled for delivery May 23rd. I received a call May 20th that said it would be unable to delivery it Saturday but she had availabilities Monday and Tuesday. She left the number to call back. I spent 7 hours over the next 3 days trying to schedule the delivery. I was finally able to get through at 6:30am and scheduled for the following Tuesday May 26th. Their delivery window is 6am to 8pm so we waited all day and nothing ever came! I spent hours on hold again and never was able to get through to the store. I called the 1-800 number from my order and the corporate assistant was able to get through to the store. She told me that the manager shared I didn’t call them back. NOT TRUE AT ALL. SHE OFFERED A 30 dollar gift card for my troubles and rescheduled the delivery for Saturday May 30. Saturday rolls around and when the delivery shows it is only 1/8 of my order. I asked the delivery driver to show me the order report that he picked up and he told me that he could not. I had placed a 700 dollar order and had only received the wrong number of bags of soil and rock. The corporate assosicate has told me a trick the week before to dial 1 and # to get a manager so I called homedepot back and tried the 1 and # trick to no avail. I was on hold for over an hour and a half and NO ONE EVER PICKED UP. I called the 1-800 number again and waited 1 hour and 48 minutes before speaking with someone. She then tried for over a half hour to get through to the store before finally reaching a manager. I asked her to splice the manager into our call and when that finally happened the manager explained that they were working with less staff and less products than normal (which I totally understand!) but there has been zero communication from them. We asked about our order and she said it would be delivered today (Monday June 1). The delivery driver called this Am and said he would be here in 3 minutes. Again the entire order was not here. There was an order sheet attached to the lumber this time however and it did note that they did not pick some of the lumber, but it also noted that items were picked for delivery AND THEY ACTUALLY WERE NOT PRESENT. I am beyond frustrated with the incompetence and lack of communication from this store and will NEVER be shopping...

Bought two 4'x8' wall panels, located in back aisle of store. Loaded onto utility cart, then proceeded to locate an aisle wide enough to push cart through, which was quite difficult due to the absolutely ridiculously cluttered aisles, filled with unpacked and unshelved inventory. 6 aisles with no clear path, 2 blocked completely by merchandise in the middle of the aisle. Passed multiple employees en route to front of store, none of whom were with customers or doing any real work, just chatting with each other. Asked one employee where there was a clear aisle. He pointed and went on his way. No offer of assistance, despite the obvious difficulty I was having. Got to front of store, paid, complained to two check out clerks that not one employee offered to assist along the circuitous route from the back to the front of store. Another clerk was in next lane, watching. Not one of these employees offered to help at this point, either, although they did empathize with my frustration with their coworkers. (Pretty funny) One of the three clerks was on her cell phone, then shared her personal story with the clerk checking out my items. Unprofessional at best. I commented to all three of them about how I appreciated all of them watching me struggle and left the store. Struggled for a bit trying to load and was finally offered assistance by a HD employee, who was quite kind. Shocked that this is how HD Whitehall operates. Will not return. I have been to other HDs in the Lehigh Valley and have never had this type of experience. This store must have the worst management around. Will be calling regional managers tomorrow. Note: not saying I am entitled to extra special treatment, but if my job is to provide customer service and I am being paid to do the job, I imagine I would not have said job...

I was wondering if I can get a quote of the new AC unit range before the technician comes to my house? This is conflict - After his measure, I said my expected price range and an expected quote from another company to seek if Home Depot can do any better price or service. He said the quote is too cheap and said I’m getting garbage and I should get what I paid for. After answer some short questions, he said I wasted his time, grabbed this bag and left. We were shocked for 5 secs watching him left, we asked the same questions (we care mostly about) to other companies too, but they offer different options and explanations, but no one says I’m shopping for trash, or wasting his time - I mean this is their job right, there’s a better way of saying it to the customers

This is the situation- I can’t get quote without having someone get to my house but he thinks I wasted his time. And yes, he stay for 7ish minutes and I feel being humiliated in front of my house. If I could get a brief range ahead of time - probably this won’t happen.

The person left said there’s no need to generate a quote for me, but I got emails for contract and financing options. So I’m wondering if this is the case for the industry? and maybe we really need to figure out what we can do to help the technicians and customers...