Mattress Warehouse of Whitehall — Local services in Whitehall

I'd leave more stars if I could. Went in over memorial day weekend and met Dave in the whitehall store. He was extremely low pressure (which we both appreciated), knowledgeable and very patient with my indecisive husband. He showed us the best mattresses based on what bedmatch suggested and entertained questions, comparisons and gave us his time. He was personable and easy to talk to. He made buying a mattress (something not very glamorous or fun to do) an easy process. They had a nice selection of inventory and variety to work with any budget. This place is truly one stop shopping. We were able to buy a mattress protector, pillows and pillow protectors. Delivery was free and our old mattress and box spring were removed. The delivery guys kept us informed as to when they were arriving, showed up on time and we're quick to set everything up and explain the bells and whistles of the new mattress to us. They were clean and respected our home. The entire process from start to finish was a breeze. Everything went off without a hitch and we couldn't be happier with our purchase. I would recommend these guys to anyone looking to upgrade their sleeping situation. My husband already feels better and is noticing less aches and pains. He also sleeps better at night and wakes up rested. Worth every penny. I should also mention that Dave came in on his day off to make sure I got the pillow protectors I wanted before our scheduled delivery so I could have everything ready the day of. He arranged for it to be picked up at a mattress warehouse closer to my home (so thoughtful) and the gentleman I met at the Trexlertown location was pleasant, helpful and all around easy to work with. I could go on and on... I will absolutely purchase our next mattress from them and hope everyone else takes the time to read this and consider mattress warehouse (especially Dave) in the future....

We were treated well in the showroom. Had an adjustable bed delivered 09/09 by their delivery service. Then the problems began. They pulled the mattress out of the truck and placed it onto the dirt and gravel driveway. And then began to bring in the adjustable frame in. First, suggested they move the truck closer. They could have unloaded right onto the deck. Would not listen. Told them no room upstairs for the new stuff until they bring down the old. Didn’t listen, “they had been doing this a long time”. Spoke in Spanish from the point on. I took one box spring down wearing a walking cast. They then brought up the mattress. Struggled the whole time. Little did I know they were hiding damage on the bottom of the mattress. Ripped cover, tore foam to coil springs. Explains why the mattress felt different then the store. Corporate is still closed due to Covid-19. Have to wait for store to open. Do not want any of it now. But then that leaves us without a bed. Great job!! — tried a second delivery, but this mattress too was damaged — Edit 09/16 - Adam, the store manager and Pete, the regional manager stepped up to correct where the delivery service failed. They went above and beyond what they had to do to make it right. Took 2 more deliveries ( not the store’s fault) to get an undamaged mattress, and having Adam here on his day off to oversee the delivery. They have rebuilt and renewed my trust that there are people out there who do care....

My wife & I went to Mattress Warehouse in Whitehall yesterday to purchase a new mattress. We have had our old mattress for a long time & decided it was time to buy a new one. When we first walked into the store we were immediately greeted by our salesman John, who made us feel us like he was welcoming us into his own home. He made us feel comfortable right away & he really listened to what we had to say. Since we hadn't shopped for a new mattress in a long time we were unaware of all the different types of mattresses that are available now. He asked us all different questions about our sleeping patterns because he wanted to make sure he could recommend the perfect mattress for us. The best part of the entire experience for us was that it was never a hard sell which is a huge turnoff for us. John is an extremely genuine down to earth guy who cares about his customers & we were more than happy to give him our business. There should be more salespeople like John! So if you're in the market to purchase a new mattress go see John at Mattress Warehouse in Whitehall! You will not only be happy you went, but you will also be buying an excellent mattress you're...