Best Buy — Local services in Whitehall

I'm posting this on behalf of my mother, who does not have a Google account:

If I could give zero stars, I would. My recent experience purchasing a stove from Best Buy has been nothing short of a nightmare, and I feel compelled to warn others before they make the same mistake.

It all started on February 1st, when I went to the Whitehall, PA store with my family to purchase a stove. After verifying the measurements with a sales associate to ensure it would fit, we made the purchase. On February 5th, the stove was delivered—only for us to realize it was the wrong fit. Mistakes happen, so I immediately went back to the store to do an exchange. The new stove was scheduled to arrive on February 10th.

On February 10th, my daughter and boyfriend were home to accept the delivery. As the delivery team removed the incorrectly sized stove, they damaged our wooden floors, leaving noticeable grooves and scratches. When my daughter pointed it out, the delivery man denied responsibility, claiming the scratches were already there. Fortunately, we had dated photos from February 2nd proving that our floors were in perfect condition before this. Then, to make matters worse, they informed us that the new stove was also damaged—the handle was malfunctioning. So after all this trouble, we were left with no stove and damaged floors.

I returned to the store to speak with store manager Edward Sittler, who was apologetic and assured me that a third stove would be delivered by a specialized team to prevent further issues. This new delivery was scheduled for February 19th.

On February 19th, the specialized crew removed the previously delivered stove without causing further floor damage, but the nightmare continued. As they were preparing to bring the new stove inside, they damaged the backing of the stove due to a lack of knowledge on how to properly install it. They then spent 30 minutes outside on the street trying to repair it, but ultimately, the damage was too severe, and they had to take it back.

At this point, I had completely lost faith in Best Buy and decided to cancel my order entirely. Since February 2nd, my family had been without a stove, and after three failed deliveries, I had no reason to believe Best Buy would ever get it right. I went straight to the store and demanded a full refund.

To make matters even worse, I opened a claim for the damage to my flooring, and it has yet to be resolved. I will continue to challenge this claim using my before-and-after photos.

Best Buy’s customer service and delivery teams have gone completely downhill. The lack of accountability, the incompetence in handling appliances, and the damage to my home have left me beyond frustrated. I will never purchase another appliance from Best Buy again and am seriously considering closing my store credit card.

Save yourself the stress and take your...

BEWARE!!!! I purchased an open box laptop in supposed "excellent" condition. I didn't even have it 4 weeks and the mousepad started acting up. I made an appointment with the Whitehall store, which is an hour away only to walk in there, stand on line for 20 minutes only to be told it was out of the 15 day return window and my only option was to send it out and that would take 2 weeks! I purchased this computer for work because my other HP, which I bought from Best Buy was toast so 2 weeks would leave me without a computer and unable to work. That was after I spent less than 5 minutes with the infamous "geek squad". I went home and got on the chat again hoping someone could come up with a better solution but after almost an hour of blowing smoke, they had no other option except hooking up and external mouse or being without a computer and not working for 2 weeks! I did ask my chat rep to please put in a request for the store manager to call me so we could discuss any other options but over 3 weeks and I still have not received a call? I paid $350 for a computer, so I could work, that I had for a month and then it started not working and Best Buy could care less, they already had my money so why bother helping. All my purchases from this chain and I never had a problem...until now!! HECK, WALMART VALUES IT'S CUSTOMERS MORE THAN BEST BUY!!!

BEWARE OF SHOPPING HERE BECAUSE THEY DO NOT CARE ABOUT THE CUSTOMER, ONLY GETTING THEIR MONEY!!

8/4/2025 UPDATE..... The reply I get to my complaint from Tommy was to reach out to them via their Facebook page which I tried to do. First, it appears they have 1 person working here because it took about 10-20 minutes to get a response to each piece of information requested. The Caleb offered me the same options even though I made it perfectly clear that I need a computer to work and being without it for 2 weeks is not an option!!! I asked for a trade-in value for this computer because nowhere in the listing does it give the model name. I cannot seem to get an answer to that either and am waiting over 25 minutes now. This is not a live chat, as Caleb pointed out but come on, do you not value your customers time when they are kind enough to give you their hard earned money. I won't ever buy from them again as it appears they are going down hill. Also, the issue I am having appears to be a known problem with this model yet they still sell it and strand people with it and keep their money for a computer that is known, BY BEST BUY...

Reason why I gave a 4 star because overall the store was nice and clean and certain employees were nice but i was not happy with the management/manager on duty that was in the tv section. So when I first walked in i had asked a manager on the floor about a item that I couldn't find on the floor that I was exchanging for but without even letting me finish explaining his first quick response was " it's not in stock if it's not on the floor " without even saying he going to check he said not in stock. Meanwhile I've waited a couple days untill i was sure it would be in stock before i arrived I even called to double check because it's a little drive for me but I was very upset about the experience i encountered from a MANAGER who is supposed to lead by example. So i continued my scavenger hunt for this ps5 duelsense edge controller that i knew was in stock or still in the backroom. This amazing employee MR DEREK saved the day. He greeted me politely and asked if I still needed help so I explained my situation and without me even asking he went right to the back room and found a whole bunch of them and brought one out even apologized for how the management acted toward me being a long time customer. Derek was so polite understanding and very respectful and knowledgeable. He went beyond to make sure I found what I came there for and was very quick with it too. I even asked him to put on my screen protector for my cellphone afterwards just because of how much of a lifesaver he is which he did a fantastic job putting it on . He was so friendly and mentioned how he believes in great customer service and how he really enjoys his job and the customer just overall a great person. He definitely turned a bad experience into a good experience. I hope this gets back to Best Buy corporate and they give MR Derek a congratulations or a bonus for how he handled my situation. Because he is definitely one of the best customer service I had in a very long time. Great job Derek 👏 I thank you for helping me find my items and I hope you consider moving to management eventually because you deserve it and maybe some can learn from you. I never got the managers name but I was there around 230pm. Other than that experience the store and employees are amazing everyone is so nice I guess it was just that one manager keep up the...