First of all, the room was excellent, the facility was clean, parking was well lit, and the lady at the front desk when I checked out was quite pleasant and apologetic. The ONLY reason for the FAIR rating and not POOR.

I arrived approximately 02:00 EDT, Thursday, 28MAR2019, which isn't unusual to arrive that late on longer trips. As I walked into the hotel, front doors were not locked, I stood at the vacant front desk for a moment, shuffled around for a bit, as there was no bell to ring for service. The Late Night Desk employee popped up from somewhere else in the lobby, disheveled and sleepy eyed. The Late Night Desk Employee was obviously tired, possibly sleeping, and although we briefly discussed late check out, which I always ask for when arriving that late, he may not have written it down, put it in the system, or even heard me correctly. As I asked for a late check out, 13:00-16:00, there is no need to go to sleep immediately, as there was still work to do. That being said, Although I hung the DO NOT DISTURB flag on the outside of my hotel room door, and hooked the safety latch. I was woken up at 12:03 by housekeeping rapidly and insistently knocking on my door, followed immediately by them attempting to gain entry! I immediately called the front desk to have them cease bothering me and find out why they are trying to gain entry. Front desk apologized and said they would inform housekeeping.

This type of behavior is becoming a theme in the Courtyard and Fairfield hotels, where I specifically ask, and get approval, for late checkout, but 11:00-12:00 the next day, Housekeeping is knocking on the door. Although this is the FIRST time, they've tried to enter the room WITH the DO NOT DISTURB flag on the door knob! If I'm in the wrong, please inform me.

Once i collected myself and went down to the front desk to discuss, the Front Desk Lady apologized and was very nice! I asked for the manager, she said the manager was on the floor and not available at the moment. She offered to have them give me a call. I said i would greatly appreciate that, but was in a meeting from 13:00-15:00hrs that day, and if the manager could call after, or leave a voicemail. That was on Thursday, 28MAR2019; today is Sunday 31MAR2019. No return calls. No voicemails. No emails.

Thank you. TLD