Williams-Sonoma — Local services in Winter Park

Really disappointed at my experience at the store. I had scheduled a "The Store Is Yours" and when asked before my appointment how it worked. One of the staff looked at me shocked. She tried to explain nicely that they don't do that event on weekends because it is too difficult and that they didn't have a physical printout of my appointment. But I showed her my booking reference and dismissed my booking reference entirely.

She also started to go on and on about how it's better during the week and I was just confused because this was a re-schedule date. And I told her, "Oh no one told me that 2 weekends ago when they cancelled the knife skills and told me to reschedule my in-store event as well"

Then she started to tell me we don't have the pricing/scanning gun for that anymore and just told me to walk around the store and scan things with the app myself. Which kind of defeats the purpose of having someone tour you. So I had to even bluntly ask, "Can someone still tour me around even if there are people here?"

The staff was nice enough to say yes, but then the person I was speaking to decides, "Oh, well let me go get this other couple too". At that point, my friend and I just looked at each other and just felt dumbfounded because as they were giving me the speech about the scanning gun and the "we don't do this on the weekend" speech and also kept insisting that we schedule these things so that "we can give you the full attention you need".

Given that, as soon as she left I proceeded to ask a different staff member if they could just show me the stuff I wanted to see.

I was very disappointed at the experience, definitely not going to have my registry on WS or any affiliated partners. The staff was nice enough to show me the things I wanted to see and was knowledgeable enough to help me find the appliances I was...

This review isn't necessarily for the location, but Williams Sonoma online. If you are planning on ordering online from Williams Sonoma I would advice against it. I had Christmas nearly ruined when I ordered a gift online to be delivered to my parents house for my mother and apparently their editing department cancelled the order for no concrete reason and failed to send a text, email, or anything to alert me of this cancellation. I showed up to my parents on Christmas Eve and the gift was not there. I called to inform them of their egregious error and they wanted ME to call their editing department to ask why they did this so it doesn't happen again, I would have to place another order for pickup that day at a nearby location, and all they would give me was 15% off for this ordeal despite being on the phone for an hour over this issue and having to go to drive to a store to correct their mistake. I was informed by others after venting about this ordeal that some of them had similar issues with Williams Sonoma and this looks to be a pattern when buying online. I ended up buying the same cookware set from Macy's for curbside pick up, online, the same day (Christmas Eve) at a lower price (even more of a discount than the measly 15% offered) with no issue.

TLDR: DO NOT buy from Williams Sonoma online there is a pattern of order cancellations for no reason and lack of informing customers about the cancellation. This will ruin your birthdays, holidays, etc. and cause you to be on the phone for an hour with a lack of customer service and...

The manager at this location tried to refuse a refund on a defective rolling pin I purchased via an online order for pick-up. I had the pin in my possession for less than 24 hours. Upon bringing it home and attempting to use it, I noticed it was faulty and returned the next morning. The associate was kind, and helpful, but she needed assistance from her manager who was visibly aggitated and already turning away other people attempting to make returns. The manager, seemingly irritated by my request, claimed I had already used and abused the rolling pin for far too long — which was false. When it was shown I had purchased it yesterday, he pivoted, accusing me of damaging the item by throwing it in the dish washer. When I explained I followed the directions, washing it in my sink with soap, water and drying it with a towel, he rolled his eyes and told me I should never have washed it and instead should have oiled it before attempting to use it. He was insistent that any wood product should never be washed with soap and water. This is something I’ve never heard as a standard with wood kitchen tools, especially not with no instruction provided at purchase. He then expressed annoyance that they could not resell it, ignoring that it was defective upon purchase. Not my problem, king. He eventually accepted the return but told me I am never to return anything at that location again, as if I had committed a wrongdoing by expecting a...