uBreakiFix - Phone and Computer Repair — Attraction in Worth Township

Oh boy where I do I start with them. I had given them glowing reviews in the past when I first started taking my devices to them, usually I would get a call back in 1-2 days saying something was fixed, and all was good. But the last few times over the past few years, their customer service and workmanship has gone downhill.

Prior to this incident, I sent my daughter IPad to them with a battery issue. Common sense would say just replace the battery but for some reason they replaced the screen. And of course when I got it back, the same thing happened...and then they replaced the battery like they should have done the first time.

Currently I have an IPad with them they've had for over two months now, and I still can't get a straight answer when it will be fixed. I went in there with a cracked screen (but still functional) iPad, and I was told a day or two to get it returned to me. I figured that was BS and I stopped by after a week or so and I got the first (of many) excuses that they were going to have to re-order the part because it arrived broken, and to give them a few more days. First of all, if I was going to get the device back one or two days, would they have already re-ordered the part and it be done in the week? No, they didn't do anything and it took me going there to remind them to do their job. So gave them another week, no call nothing. I call them, same excuse again, the second part we ordered gave broken, very sorry, give a few more days to fix it.

Fast forward a third week, again no call on the status, I have to call them. Now it's a new excuse, the new screen isn't working with the motherboard, and it's going to have to be shipped off to some other location, very sorry, give us a week. Realistically at this point I wish I would have gotten it back before they started because at least it was working before.

Fast forward another two weeks, again no call to me on the status, I have to call them. Now at least I'm getting a manager to give me the runaround, but it's still the same BS, it's still being looked at, give another week, very sorry, someone will call back, etc. etc,

Forward to today, still no call and IPad, and I'm sure I'll get some BS answer the next time I call. I best I can say this point is that everyone was still courteous, but their service has gone downhill over the years. If you're reading this review, please give your time and business to a company that actually values yours. I would give them zero stars at this point if I could.

Update 11/20/2018 Guess I should provide an update here, finally got my Ipad back after over two months, to be fair they were very apologetic and they comp'd all the work they did, so I guess that's something. I just think they need to work on their communication better, if something is going to take a while so be it -- I work in the tech industry, sometimes things don't go according to plan but if you don't communicate that to the client or keep giving a bunch of completion dates that aren't true then that erodes your credibility. Not sure I'll go back there after this, but at least they made it...

They were super quick, and great! My phone screen looks amazing and clean. Thank you guys so much. I highly recommend this location. - amending my original 5 star review and knocking it down to 3 , which based on what happened today is extremely generous. Here’s my advice, if you have a broken screen that needs to be fixed, these guys are great. If you have anything technical, go somewhere else. Even replacing a battery in hopes of extending the life of a good old phone, just don’t do it. I spent my whole day off there after being told that my battery replacement would take 2 hours tops. I came back 3 hours later and they still hadn’t gotten to it. I was told just a few minutes more, so I waited for 30. I left to run an errand up the street and came back to doing my tech super frantic and nervous, my phone in hand, asking me to unlock my iCloud so they could recalibrate my new battery. An hour later he comes out with another tech telling me to get a new phone because there’s something wrong with the motherboard. “We aren’t going to charge you.” For breaking my phone?

Listen, this phone has been working great. It’s an old iPhone and I just wanted to replace the original battery because it is like 3 or 4 years old. I made them put my old battery in- which took another hour and change. And then I was told that the battery they had ordered for me was the wrong battery.

I left with my old phone and old battery and ran home to take my poor dog out who needed to pee so badly. I was supposed to be gone for 10 minutes when I left home. But the guys are really nice, but y’all, not a single tech issue for any of the customers that came and went while I spent my day off here, had an actual fix.

So cracked screen, these are your guys. Anything more complex,...

Gordon was super sweet!! They fixed my iPhone within about 30 minutes, how awesome! 🤗Friendly, quick service. Better price than Apple without AppleCare. Location was very clean, which is a plus. Go check them out, seriously go!! ❤️

Update: Phone was fixed Friday, however later in the night the phone died. When I attempted to turn it back on it started rebooting constantly without actually coming back on. I sent an email Saturday about the issue and was informed that I could bring the phone back in at my convenience or make an appointment if I wish. Since I’m extremely busy I opted out of an appointment since I was uncertain when I’d find the time to travel back there. Monday after work I took the dreaded drive back. I arrived at about 5:55pm, I explained my problem and told the man at the front that because the phone is constantly rebooting it’s no longer holding a charge. He told me that the phone would be looked at the next day because the manager wasn’t in and he was uncertain what’s covered under warranty. Shouldn’t all employees know this? Is it not written down in a policy somewhere???? So I asked him could they just do a diagnostic test and let me know what was wrong, without letting me know if it’s covered or not. He said he couldn’t do that because he didn’t know if he had enough time for it. I informed him that I sent an email regarding a walk-in to avoid this very thing happening, I drove over 11 miles in a rainy mess. Nope, with an hour left before they closed and no other present customer, still wouldn’t help me. I took the phone and left. I made a huge mistake coming here. A waste of time,...