Best Buy — Attraction in Yuma

Disappointed with their non-existent Customer Service and Subpar Product Selection.

My recent visit to Best Buy left me thoroughly underwhelmed and utterly disappointed. I entered the store with a shopping list and cash in hand. The list included a Microwave, an LG widescreen monitor, a new router, and a new sim card for my 5G mobile hotspot.

I'm assuming now that it was Best Buy's annual "Ignore all customers day". Despite the presence of over a dozen employees scattered throughout the store, not a single one bothered to greet me or inquire if I needed any assistance. With only around 15 customers present, it was evident that the store wasn't bustling with activity, yet the employees seemed preoccupied with their own conversations and tasks, completely neglecting their role in customer service.

As I navigated through the aisles in search of the items on my list, I couldn't help but feel extremely unimpressed with their product selection. Many of the advertised sales items were nowhere to be found, and the overall organization and layout of the store left much to be desired. Despite my obvious need for assistance, I found myself ignored for a frustrating 30 minutes, along with other customers who appeared equally lost and in need of help.

Eventually, I stumbled upon a Sim card that seemed suitable and proceeded to the register. However, even at checkout, the dismal service persisted. The cashier muttered incomprehensible words at me, displaying a complete disregard for basic communication. When I sought clarification, I was met with further indifference as he diverted his attention to another customer before completing my transaction.

While I understand that employees may not work on commission, basic courtesy and attentiveness should still be expected in a customer service-oriented environment. Unfortunately, Best Buy failed to deliver on both fronts. The combination of poor service and inadequate product selection has left me with no choice but to seek alternative shopping options, perhaps online where customer service is not a mere afterthought.

My experience at Best Buy fell far short of expectations, and I would caution others against expecting anything more than frustration and disappointment from this store.

I hope your experiences fare better than...

worst customer service ever!!!!We ordered all our kitchen appliances at Best Buy Yuma. We signed up for the geek squad to get everything installed. The guys were friendly, but.........it was a disaster. They damaged the microwave bottom when they installed it. They had to put holes in the cabinet above it to install it, didn't measure right, just put in new holes. So we are left with extra holes in the new cabinet. They "forgot" to connect the water to the fridge but turned on the icemaker. They dropped a tool, we are left with a hole in our new hardwood floor. When we called Best Buy, they said we have to open a claim and send in pictures. We did this, the contact is Sedgwick a insurance company. After a few email contacts we didn't hear anything anymore for 6 weeks. Then a cheque arrived of $200 without any notification what it is for. We tried to contact them to let them know that we don't accept it, they are not responding at all. So we contacted Best Buy again, they said why didn't you ask for a new microwave????? We got told we have to open a claim! Now its not their responsibility anymore???? They say the pictures don't show any damage ( the installer apparently took pictures) our pictures are at the insurance company. Sure they didn't take a pic from underneath the microwave. And I bet not from the damaged floor and the uninstalled fridge. I am so done with Best Buys customer service AFTER they have...

On 12/10/2021, I ordered a Samsung electric range and cord for Best Buy in Yuma, AZ for $850. I only placed this order after being guaranteed that it would be delivered on 12/23/2021. I received several emails stating that my order was on the way. On 12/23/2021, I received a call from Best Buy and was told that they did not have my range, didn't know where it was or if it would ever come? I panicked and went to the store. I was then told by a Manager that they didn't know what happened and had canceled the order. I was told that I would receive a refund in one (1) business day for the range and that the cord had to be placed back into stock for me to get a refund. I went home livid. Then I started doing research on Best Buy's return policy and learned that it actually takes 7 to 10 business days. I panicked because I needed this money for Christmas. I called Best Buy's customer service department 3 times and was told everything from I canceled the order which I did not, Chase debit cards don't work at Best Buy (they had no problem withdrawaling the funds), to if you are that unhappy sir, shop somewhere else. I reported the situation to Chase who is going to resolve the issue for me. Bottom line, if you buy from Best Buy and have an issue, Good luck, they are not going to help! I will NEVER...