I cannot overstate how terrible our stay at this hotel was. From the moment we arrived, it was clear that the management has completely neglected both the hotel and its guests. The entire place is in a desolate condition—everything is either broken or in disrepair.

Let’s start with the basics: the power sockets are a serious hazard, with too few in each room, and some are literally hanging halfway out of the wall, making them not only inconvenient but outright dangerous. The rooms reek of a musty, mouldy smell that immediately hits you when you walk in, making it impossible to feel comfortable.

The neighbourhood surrounding the hotel is equally appalling. We witnessed people being besieged right outside the door. We didn’t feel safe stepping out, and it’s clear the hotel does nothing to address this.

The lobby, which contains a large restaurant, is pure chaos. Children are allowed to run wild—climbing over furniture with their shoes, engaging in pillow fights with the sofa cushions between guests trying to have dinner, and banging loudly on the piano. The hotel staff watched this unfold without lifting a finger to intervene. I have never seen anything so antisocial, let alone in a hotel that charges these kinds of rates.

The state of cleanliness? Embarrassing. The towels were grey, some even torn, and when we went to the spa, we discovered that guests were not allowed to use the pile of towels sitting there because it would set off an alarm. Yes, you read that correctly—an alarm goes off if you take towels from the spa. My family was forced to leave the pool soaking wet because we weren’t allowed to use the towels! To make matters worse, we got stuck in the lift, still wet, and the door open button didn’t even work.

Back in the room, the hairdryer barely gets warm, and the shower was caked with limescale, making it nearly impossible to get hot water without waiting an eternity.

During checkout, the staff didn’t even bother to ask, “How was your stay?” It’s as if they already know the answer but don’t want to hear it anymore. When I finally complained and told them outright that their hotel is a disaster, the response I received was a dismissive “Yes, I know.” Excuse me?

Oh, and the Kids Club? Non-existent. It’s advertised as part of their offer, but at 11:15 AM during their supposed hours of operation, no one was there.

In summary, this hotel is an absolute disaster, both in terms of safety and service. I strongly advise anyone considering staying here to look elsewhere unless you want to ruin your trip and put your family at risk. Management clearly knows how bad things are and just doesn’t care. Save yourself the headache and stay far, far away.