Park Hyatt Melbourne — Hotel in Melbourne

Park HyattGood location - close to Collins Street and Parliament Station. The surrounding environment is mostly historical buildings.Front desk staff provides detailed check-in instructions upon arrival.The hotel is currently under renovation and there was some noise in the room.There are breakfast service and food quality issues.The wait time for restaurant registration was a bit long.I ordered two fried eggs - well cooked and my wife ordered an omelet. - The chef was asked for the table number, unfortunately, there was no number displayed on our table, and no one told us the table number when we first arrived at the restaurant. So we told the chef and we'll get the eggs ourselves.We went back to our table and we asked a waitress for our table number - it was number 40.My wife went to the cooking station, picked up her omelet and gave the chef our table number. My hard-boiled omelette is still cooking.I then walked over to the cooking station to pick it up myself. The chef told me that he had already made the omelette and his colleague had gone to deliver it to me. I turned around to look at my table, I saw a waitress prowling around with a plate, I quickly walked up to her. I looked at the plate (two fried eggs - well cooked) and I informed her that's what I ordered but the waitress said it wasn't what I ordered. I told her I just got back from the cooking station and the chef told me about the omelette, it's on your tray. But she said the omelet was not mine, she didn't listen to me, she didn't believe what I told her. But I saw her go to another table in the lower dining area (because I was assigned to sit in the top dining area), and gave the two fried eggs to someone else, (how many guests would order the same two hard fried eggs this morning Egg?). That guest and family didn't seem to order it, and they looked very confused when they received two hard fried eggs.After a while, the same waitress brought us twice an omelette that was cooked outside and undercooked, which was not what we ordered.I walked over to the cooking station and the chef talked. The chef was grumpy and kept repeating that he asked the staff to bring the eggs to my table. The restaurant manager was there and I asked the chef to calm down and please allow me to explain what happened.The restaurant manager said it was just a matter of table numbers. I have expressed my opinion and hope the restaurant will improve better communication skills and customer experience. This restaurant does not have a table number on any table.I had left the restaurant to make a phone call outside the building, and my wife continued to eat breakfast in the restaurant.After talking to the restaurant manager before I left the restaurant, the waiter brought another omelette to my table again - (I already told the restaurant manager that I have to run errands, please don't make more omelettes, I don't want to waste food).In my opinion, some of the staff in the restaurant lacked staff training, and the chef was impatient and irritable when I tried to explain what happened the first time. After speaking with the restaurant manager, I fully understand that she first found a very legitimate reason in a perfunctory way - showing indifference. She is very considerate of the staff, not the customers, so it might be difficult to improve this restaurant in this way. It's not a matter of table numbers, but of presentation and attitude. - From the whole process of registering for meals to leaving, only 3 stars can be given - the above rating criteria come from their attitude and behavior - the whole process cannot reach the Park Hyatt level. And the quality of breakfast is not very good.Before checking out today, I had spoken to the front desk manager about what happened above and hoped he would pass this on to the hotel management team.The best thing about this hotel is - old doorman - 5 star attitude and behavior. Warm and friendly! After the mess, the old man's smile and caring made us feel like it was going to be...

The PH is located pretty close to the CBD - there’s a decent amount of transit nearby, and it’s a quick transfer from the SkyBus to a tram and a kind of awkward but doable walk from there. The hotel definitely expects you to pull up being driven, since the front built as a Porte cochere - there is another entrance on the side but you’d need a room key to get in. ||The base room is more than spacious. I got upgraded to what I assume was just a better view, but the highlights were as highlights were as pictured for the base room: a massive bathtub, large windows, and a walk through closet area. I also loved the night light in the bathroom - it added a great touch. You get the typical amenities, with Le Labo providing soap bars, lotion, and the bottled shampoo, conditioner and body wash in the shower. They smell great. There’s also mouthwash and the typical luxury boxed Hyatt level amenity (dental, sewing, sanitary, etc) kits to take as needed.||There’s a kettle and coffee machine, and a nice selection of drink options. I loved the non-caffeinated options especially - I did indulge in peppermint and lemon teas along with the drinking chocolate so props to whoever decided to put that there. There’s also a school lunch sized carton in the minibar fridge that is free for your use with presumably the other teas or possibly the Nespresso coffees. That, the tea, coffee and drinking chocolate, and two (plastic! Not the glass) water bottles were replenished twice daily. ||The service was excellent. Everyone I spoke to was super helpful and polite - so management if you are reading give your team props. They deserve it. ||My biggest thorn with this property is that the hotel is showing its age. This is my first stay at a Park Hyatt, so I’m not sure if some of this is the brand being a little aged or this property needing some revamping.||Example: the in room dining got the website didn’t work - the kitchen never reviewed my order even though I got a confirmation - I learned to just call the front desk. And it will be the front desk every time - they seem to be the only people manning the phones despite the amount of buttons & departments the dial pad implies. I did want to eat breakfast at Radii one morning but it closed at 10am and I had showed up at 10:01. From what I can tell the in room dining breakfast is the same as that food so I didn’t miss anything. ||There’s a TV in the bathtub - cool! It shows local channels only. Which fine, but it’s the same party trick I’ve seen hotels in Vegas. And that isn’t a compliment. The actual in room TV does have casting, but it’s through the Hyatt app, so I assume it was partially out of the property’s hands for what that’s worth. ||The dining options being limited is also odd - not that you’re deprived of options in Melbourne - but none of the food was thaaat good? I loved the avocado toast but it was really because I was pleasantly surprised it was a breakfast bowl. And with the only option really being Radii unless you want bar food, I kinda don’t know why you would do a trying but breakfast here. That’s probably not something management wants to hear.||For transparency, I booked this thru Amex’s...

I recently had the pleasure of staying at Park Hyatt, and I must say that my experience was nothing short of extraordinary especially with a busy toddler. This hotel deserves nothing less than a five-star rating for its impeccable service, enchanting atmosphere, and the attentiveness of its staff.

From the moment I arrived, I was greeted by a warm and welcoming staff that made me feel like a valued guest. The level of service provided throughout my stay was exceptional. Every member of the Park Hyatt team seemed genuinely dedicated to ensuring that my every need was met. They were attentive, courteous, and always ready to go the extra mile to make my stay memorable.

The atmosphere at Park Hyatt is simply enchanting. The moment I stepped into the lobby, I was captivated by its elegance and sophistication. The tasteful decor, soothing color palette, and subtle lighting created a serene ambiance that immediately put me at ease. The attention to detail in the hotel's design is evident throughout, from the luxurious furnishings to the carefully curated artwork.

The rooms at Park Hyatt are a true sanctuary. They are thoughtfully designed, offering a perfect blend of comfort and style. The beds are incredibly comfortable, providing a restful night's sleep, and the amenities provided are of the highest quality. Every detail, from the soft linens to the plush bathrobes, is carefully chosen to ensure a delightful and indulgent experience.

What truly sets Park Hyatt apart is the attentiveness of its staff. They anticipated my needs before I even expressed them and were always available to assist me with any request. Whether it was arranging transportation, providing recommendations for local attractions, or ensuring my room was impeccably cleaned, the staff went above and beyond to make my stay exceptional.

The dining options at Park Hyatt were a culinary delight. The restaurants on-site offered a diverse range of cuisines, prepared with the utmost care and skill. Each meal was a feast for the senses, with flavors that delighted and presentations that were works of art. The staff in the restaurants were knowledgeable and attentive, adding to the overall dining experience.

During my stay, I had the opportunity to explore Park Hyatt's additional amenities, such as the fitness center and spa. Both were top-notch, providing state-of-the-art equipment and a tranquil atmosphere for relaxation and rejuvenation.

In conclusion, Park Hyatt surpassed all my expectations. The combination of impeccable service, enchanting atmosphere, and attentive staff created an unforgettable experience. Whether you're traveling for business or leisure, Park Hyatt is the perfect choice for a luxurious and indulgent stay. I wholeheartedly recommend Park Hyatt to anyone seeking a haven of comfort, relaxation, and impeccable service. Five stars...