Passage Boutique Hotel — Hotel in Baku City

Total scam of an experience-We booked through booking with arrival there at 5 am as communicated previously to the hotel expecting to have the room ready. There were 2 guys sleeping at front desk while the 3rd arrived a bit later. He gave us the news that they have a “technical problem” with our room and cannot do check in, we asked about another one and said it was not possible only offering an apartment quote “2 min away from of the hotel”. Started walking with one of the guys who was sleeping earlier in the lobby and could clearly tell he was not familiar with the way there, checking his phone all the time. After 5 min and keep on asking where it was, apparently 15 min more of walking was needed which at that point we refused to and came back to the hotel. The main guy did not provide any explanation at all just offering to book taxi to the other option - the apartment, head on confronted him about lying about the distance and not offering anything to the initial room technical issues. At that point the story was mixed on the room issues from toilet to the bed being stained but no details provided at all. We started calling booking for filing complaint and in the end decided to go to another hotel recommended by Passage although “permanently closed” on google and they stated that is not the case, hotel Hazz is open. We took a taxi there and asked someone from the 3 guys at reception to come with us for reassurance, however the taxi was going in circles around the drop off, him and Passage personnel trying to find Hazz. At that point we for sure done with them and left the taxi to find sth else...

"You want a room that you don't deserve!"|Yes, that’s exactly what the receptionist told us — and that alone should give you an idea of the kind of treatment you can expect at this hotel.||We booked through Booking.com and received a confirmation email clearly stating our parking request. The hotel even responded to confirm that a parking spot would be reserved. But when we arrived, we were shocked to find no parking available at all. We had to search and pay for public parking ourselves.||It didn’t stop there. The room we were given was completely different from what we had booked. None of the reception staff spoke English, making communication extremely difficult and frustrating.|We were told to stay in a temporary room for one night and that the correct room would be ready the next day. We accepted, left our luggage at reception in the morning, and went sightseeing — trusting they would sort it out.|When we returned, not only was nothing prepared, but our bags were still untouched at reception. They acted like we were new guests who had just walked in! We had to go through the check-in process all over again, only to be told there was no room available anymore.|This was, without exaggeration, one of the worst hotel experiences we’ve ever had. Miscommunication, broken promises, no accountability, and a shocking lack of professionalism or basic customer service.||Avoid this place at all costs. You...

"You want a room that you don't deserve!" Yes, that’s exactly what the receptionist told us — and that alone should give you an idea of the kind of treatment you can expect at this hotel.

We booked through Booking.com and received a confirmation email clearly stating our request for parking. The hotel even responded to confirm a parking spot would be reserved. But when we arrived, we were shocked to find no parking available at all. We had to search and pay for public parking ourselves.

It didn’t stop there. The room we were given was completely different from what we had booked. None of the reception staff spoke English, making communication extremely difficult and frustrating. We were told to stay in a temporary room for one night and that the correct room would be ready the next day. We accepted, left our luggage at reception in the morning, and went sightseeing — trusting they would sort it out. When we returned, not only was nothing prepared, but our bags were still untouched at reception. They acted like we were new guests who had just walked in! We had to go through the check-in process all over again, only to be told there was no room available anymore. This was, without exaggeration, one of the worst hotel experiences we’ve ever had. Miscommunication, broken promises, no accountability, and a shocking lack of professionalism or basic customer service.

Avoid this place at all costs. You...