Hotel Koffieboontje — Hotel in Bruges

An absolute disgrace – avoid this hotel at all costs||||This was, without a doubt, the worst experience of our entire European trip. The owner of this hotel was shockingly arrogant and completely unprofessional. Near midnight, he refused to let us into the hotel, leaving us stranded on the street because he couldn’t confirm payment for one of the three rooms we booked through Hotels.com. Despite us showing full proof of payment, he insisted that it was our problem to resolve with the platform and threatened that we’d have to sleep on the street if we didn’t fix it. Even though two of the rooms were already fully paid for, he refused to hand over the keys. Only when we involved the police did he finally allow us access to the rooms.||||To make matters worse, we ended up paying for a fourth room, as the owner demanded additional payment due to his own inability to confirm the third room. Hotels.com later admitted the error and credited the hotel for the missing amount, yet we never received a refund for the fourth room we were forced to pay for. They claimed the card number we used did not match their records, which was an outright lie and a disgraceful excuse to avoid giving us back our money. In the end, we paid for four rooms and only used three – a blatant scam.||||The conditions of the hotel were equally appalling. The bedspreads had suspicious stains that made us question if they had been cleaned at all. There were no power outlets near the beds, making it impossible to charge phones or other devices conveniently. The hallways were cluttered with buckets of dirty water, and the lobby itself had a mattress awkwardly stacked against a wall, giving the impression of total chaos and lack of care. To top it all off, we even saw a rat scurrying through one of the hallways, which was absolutely revolting.||||This hotel is a complete disgrace – it is poorly managed, unhygienic, and run by people who treat guests with total disrespect. Paying guests should never have to fight to access rooms they’ve already paid for, let alone be left out in the street at midnight. Adding insult to injury, we were scammed out of a fourth room that we never used.||||Save yourself the nightmare and stay anywhere else. This place is an embarrassment and should be avoided...

An absolute disgrace – avoid this hotel at all costs||||This was, without a doubt, the worst experience of our entire European trip. The owner of this hotel was shockingly arrogant and completely unprofessional. Near midnight, he refused to let us into the hotel, leaving us stranded on the street because he couldn’t confirm payment for one of the three rooms we booked through Hotels.com. Despite us showing full proof of payment, he insisted that it was our problem to resolve with the platform and threatened that we’d have to sleep on the street if we didn’t fix it. Even though two of the rooms were already fully paid for, he refused to hand over the keys. Only when we involved the police did he finally allow us access to the rooms.||||To make matters worse, we ended up paying for a fourth room, as the owner demanded additional payment due to his own inability to confirm the third room. Hotels.com later admitted the error and credited the hotel for the missing amount, yet we never received a refund for the fourth room we were forced to pay for. They claimed the card number we used did not match their records, which was an outright lie and a disgraceful excuse to avoid giving us back our money. In the end, we paid for four rooms and only used three – a blatant scam.||||The conditions of the hotel were equally appalling. The bedspreads had suspicious stains that made us question if they had been cleaned at all. There were no power outlets near the beds, making it impossible to charge phones or other devices conveniently. The hallways were cluttered with buckets of dirty water, and the lobby itself had a mattress awkwardly stacked against a wall, giving the impression of total chaos and lack of care. To top it all off, we even saw a rat scurrying through one of the hallways, which was absolutely revolting.||||This hotel is a complete disgrace – it is poorly managed, unhygienic, and run by people who treat guests with total disrespect. Paying guests should never have to fight to access rooms they’ve already paid for, let alone be left out in the street at midnight. Adding insult to injury, we were scammed out of a fourth room that we never used.||||Save yourself the nightmare and stay anywhere else. This place is an embarrassment and should be avoided...

An absolute disgrace – avoid this hotel at all costs

This was, without a doubt, the worst experience of our entire European trip. The owner of this hotel was shockingly arrogant and completely unprofessional. Near midnight, he refused to let us into the hotel, leaving us stranded on the street because he couldn’t confirm payment for one of the three rooms we booked through Hotels.com. Despite us showing full proof of payment, he insisted that it was our problem to resolve with the platform and threatened that we’d have to sleep on the street if we didn’t fix it. Even though two of the rooms were already fully paid for, he refused to hand over the keys. Only when we involved the police did he finally allow us access to the rooms.

To make matters worse, we ended up paying for a fourth room, as the owner demanded additional payment due to his own inability to confirm the third room. Hotels.com later admitted the error and credited the hotel for the missing amount, yet we never received a refund for the fourth room we were forced to pay for. They claimed the card number we used did not match their records, which was an outright lie and a disgraceful excuse to avoid giving us back our money. In the end, we paid for four rooms and only used three – a blatant scam.

The conditions of the hotel were equally appalling. The bedspreads had suspicious stains that made us question if they had been cleaned at all. There were no power outlets near the beds, making it impossible to charge phones or other devices conveniently. The hallways were cluttered with buckets of dirty water, and the lobby itself had a mattress awkwardly stacked against a wall, giving the impression of total chaos and lack of care. To top it all off, we even saw a rat scurrying through one of the hallways, which was absolutely revolting.

This hotel is a complete disgrace – it is poorly managed, unhygienic, and run by people who treat guests with total disrespect. Paying guests should never have to fight to access rooms they’ve already paid for, let alone be left out in the street at midnight. Adding insult to injury, we were scammed out of a fourth room that we never used.

Save yourself the nightmare and stay anywhere else. This place is an embarrassment and should be avoided...