Hotel Fuentes — Hotel in La Paz

I've stayed quite a few times here (3 times in 2014, 1 this last January 2017). Back in 2014 we stayed there because the prices are very good, the rooms have a nice view and in general things were quite fine (save for the hot water which was faulty some times), so this January when we went back to La Paz we went straight to this hotel to find out that the hot water issue had been solved (Yay!).||BUT, we had a problem. We were staying there for just one night, and that night my boyfriend had a very high fever. He was delirious. We had regrettably forgotten to buy water/sodas and tap water is not to be drank in Bolivia. So I rushed down the stairs (4 flights of them) at 3am to ask for some water. I knew they sell bottle water at the reception. But the reception was closed. I knocked on the door until this guy who was clearly sleeping came out and told me he could not give/sell me water, NOT EVEN A DAMN GLASS A WATER to take a pill. Also, he informed that everything was closed in La Paz and that I shouldnt go out. I ended up knocking on other guests doors until some tourists gave me water.||We had a medical emergency and they didnt assist us. They had the bottle of water on the counter and refused to provide it. We...

Gentleman at the front desk was dismissive, rude, and unhelpful. There seemed to be no other staff at the hotel for us to talk to.||||The hotel has no elevator and he did not assist us in bringing our luggages up to our room. When requesting extra blankets because the rooms were too cold, he made us carry the blankets up to the top floor ourselves. He charged us extra to bring a heater into the room. There was no access to the bathroom from our room, meaning we had to go outside into the cold whenever we used the bathroom. The bathroom had no soap, toilet paper, or towels. The bath towels we were given were stained and old-looking. The sheets were also stained and had stray hairs on them. The room smelled old, musty, and moldy, as if it hadn't been aired or properly cleaned in a while.||||Wifi was not very good, pretty slow. There were only 2 working outlets in the room, which were pretty loose. The remaining outlets were so loose that anything plugged in would immediately fall out.||||Hotel does not accept card. You...

Gentleman at the front desk was dismissive, rude, and unhelpful. There seemed to be no other staff at the hotel for us to talk to.

The hotel has no elevator and he did not assist us in bringing our luggages up to our room. When requesting extra blankets because the rooms were too cold, he made us carry the blankets up to the top floor ourselves. He charged us extra to bring a heater into the room. There was no access to the bathroom from our room, meaning we had to go outside into the cold whenever we used the bathroom. The bathroom had no soap, toilet paper, or towels. The bath towels we were given were stained and old-looking. The sheets were also stained and had stray hairs on them. The room smelled old, musty, and moldy, as if it hadn't been aired or properly cleaned in a while.

Wifi was not very good, pretty slow. There were only 2 working outlets in the room, which were pretty loose. The remaining outlets were so loose that anything plugged in would immediately fall out.

Hotel does not accept card. You...