Mercure Sao Paulo Ibirapuera Privilege — Hotel in Região Imediata de São Paulo

My wife and I stayed here as part of a massive 25th wedding anniversary get together; all the other family stayed here as well.||||The room we found to be okayish. The bathroom was a bit on the small side. They had instant coffee making facilities but had to leave a note to ensure it got replenished. The biggest issue was there appeared to be little attempt to provide any soundproofing, so we got constantly woken up at 6 am on the dot by the jets flying over. Plus sound travelled between floors without a problem. Combine this with jetlag and too many Caipirinha's and we didn't sync with the local time zone for 4 days...||||The hotel supplied free Wifi, which worked quite well.||||We had repeated issues with door cards failing to work, even though I kept my well apart from phones. Also one of the lifts access card readers was on the blink, so you couldn't be sure if it read the card, or the card was faulty. I got the feeling some of the rooms need an overhaul based on what others reported.||||As regards breakfast and the restaurant, can't fault them - this was the main meeting point for the family and they served us all hours, it was pretty much in constant use by the extended family throughout.||||As regards where the hotel is located, we felt safe to walk around in the day, but I think at night (unless in a group) would be a different matter. The physical security on the apartment buildings opposite is typical for all the apartment buildings in the city centre, don't let that...

This hotel is one single example of incompentence from beginning to end.||I booked their most expensive room category. There was 1 singel towel in the room for 2 people. Not a single drinking glass/cup or similar was provided. But I did have all the black hair from the guest before me in the shower.||I booked a room for 2 people, breakfast included. In the morning there was only breakfast for one and the old lady at the buffet insisted that we would pay for another breakfast ( I would have paid for 3 then). After I refused and told her, it was paid for already, she accused me of wanting to steal a breakfast from the hotel.||Most disappointing was, that none of the unmotivated and totally incompetent hotel staff felt the need to apologize even once. I moved out that same day, even though I...

When I was searching for a hotel in SP, I noticed the overwhelming positive reviews of this hotel and after staying there, I can say I agree with its high score. I believe the building used to be residential and now it has been re-purposed to be a hotel. I wish more hotels did this as my stay was as comfortable as it can get.||This hotel managed the balance between a home and hotel perfectly. It gives you the warmth and coziness of a home while also giving you the service of a hotel. ||The building might a slightly old, but that didn't bother me at all. The room was spacious and felt like home from the moment I stepped in.||It is also in a quiet and nice neighbourhood. ||I would without a doubt return to this hotel if I...