Hotel Intercity Ibirapuera — Hotel in Região Imediata de São Paulo

I do not recommend this place, it is not safe. I stayed here for 4 days during a business trip, I left cash dollars in my suitcase, closed, with things inside, the suitcase was in the hotel room (it was supposed to be safe). The first days everything was fine. The day before I left, my money disappeared, I realized when I entered the room and saw everything clean and my suitcase in a way that I did not leave it. Coincidentally, the money disappears the same day and only one from the cleaning service, before a few hours of my departure. I complained and made the request to check the cameras, just 1 hour before my check out time the hotel manager just said "the person who cleaned your room only stayed for 1 minute and our staff are trained not to take the belongings of the guests".

I didn't have time to do any other thing than file a police report because I was about to miss my flight.

The hotel never took responsibility and never even answered my company's official complaint.

¿Is this really a 4-start hotel? Do...

Some of the linens are a bit dirty unfortunately but room size is not bad.

So much confusion with the reception team - I asked the reception to call me a taxi to GRU at 8am in the morning for 11:50am, the gentleman wrote it on the book. When I checked out at 11:40 the other receptionist claimed that it was not ordered and then asked me to book it myself, and he claimed that it will take an hour, and refused to acknowledge that there was an earlier request to book the taxi despite the book being right in front of him - he was also quite poor in handling the conversation. Fortunately the taxi was indeed booked by the earlier staff member and did actually show up. Unsure why the staff here have to make it difficult for guests and be very...

I stayed 4 nites here, intermittently during the same week due to a domestic flight to Iguazu. On the first check in was assigned to 13 floor. Room was ok. |On my return 2nd check in was assigned to 9th floor, room was smelly, carpets dirty, bathroom dirty, really a mess. |The people at reception is not friendly, they seem uninterested. |The food at restaurant was ok but breakfast was never changed and same food every single day you really get tired after the 2nd day. |Im pretty sure there are better options around. |The hotel is at walking distance from a small shopping mall and a couple of good places to eat. Recommend italian place Speranza and Hamburgueroa Nacional,...