Qoya Hotel Sao Paulo, Curio Collection By Hilton — Hotel in Região Imediata de São Paulo

We stayed in Qoya Hotel Sao Paulo, Curio Collection By Hilton for 3 nights during our holiday in Brazil. The main reason we chose the hotel was due to positive reviews, reasonable pricing and the link to Hilton. Overall, we had an excellent stay that we truly enjoyed. The hotel shines in location, cleanliness, modern decorations of the rooms. We would definitely come back and stay here.

Here is a detailed evaluation of specifics:

Welcome: Our flight was arriving at 6:00 a.m. so we ended up at the hotel before 9 a.m. where we didn’t have any high expectations that we would be offered a room. We were greeted quite warmly when we arrived. The check-in staff quickly checked our reservation and told that the check-in doesn’t happen before 2 p.m. However, they had rooms available and they offered to check us in early for half a day’s extra cost. We opted to leave our bags in their safe and wait until the check-in time without any problems as we already had plans and we didn’t need the room beforehand. However, it would have elevated our check-in experience even further if these available rooms were offered in more of a courtesy manner, rather than trying to make money out of these limited times.

The hotel: The hotel is extremely clean and very nicely decorated. You can feel that it is a brand new hotel and the location of the hotel is the biggest advantage. You just take a few steps and you are at the Paulista Avenue with plenty of shops and restaurants to choose from. The central location also makes it easy to take an uber to go anywhere in the city. The roof-top pool had a very cosy atmosphere too – however, we opted out to use it due to the mosquito problems we experienced in the city.

Restaurant: Unfortunately, we didn’t use the restaurant of the hotel but there were two cool restaurants available. We cannot comment further as we enjoyed the wide variety of options on the Paulista avenue.

Service: The staff are extremely positive and helpful. We didn’t experience even a single questionable behaviour and their professionalism was top notch.

Overall: We loved our stay at this hotel and we would definitely come back to stay again in our future visits to Sao Paulo. The location and the modern decoration are definitely the biggest advantages. The rooms are slightly small but it wasn’t a problem...

My experience at this hotel was simply perfect! From the moment I arrived, I was welcomed by an extremely polite and cheerful team that truly does everything to ensure an unforgettable stay. The service is impeccable—always quick and attentive.

One detail that delighted me was that, while being attended to, they offer water, demonstrating a special care for each guest. The room is a true retreat of comfort and elegance. Extremely clean and well-maintained, it features incredible lighting, allowing you to create the perfect atmosphere for any moment. The smart TV is a great touch, providing quality entertainment.

Small details make all the difference, such as the soft robes and slippers that add even more comfort. Additionally, the environment has a wonderful scent, making the experience even more pleasant. The bathroom is a highlight on its own, with a fantastic shower that offers a super relaxing and invigorating bath.

The housekeeping team goes above and beyond, always leaving little treats like chocolates and handwritten notes filled with care and warmth, making the experience even more unforgettable.

Breakfast is simply perfect! From the table decorations with mini orchids to the elegant dinnerware and impeccable service from the staff—everything is carefully prepared. The fresh fruits, natural juices, delicious cakes, and pastries are all made with top-quality ingredients. It is undoubtedly a gastronomic experience that matches the hotel’s level of excellence.

The pool is another highlight—very well maintained and clean, with heated water, providing a completely relaxing moment in a peaceful and pleasant environment.

Another aspect that impressed me was the kindness of the management, always willing to accommodate any request promptly and graciously. When I requested a late checkout, they readily granted it, further demonstrating the hotel’s commitment to guest satisfaction.

My stay was absolutely flawless! I highly recommend it to anyone looking for comfort, sophistication, and exceptional service. I can’t...

RESEÑA EN 3 IDIOMAS – TRILINGUAL REVIEW – AVALIAÇÃO TRILÍNGUE|||---||🇪🇸 Una joya de servicio en el corazón de São Paulo – Rodrigo y Fabiano, los cracks de Qoya||Estábamos viajando por Brasil en un tour familiar con mi mamá y mi novia, y el Qoya São Paulo fue uno de nuestros puntos clave. El hotel es hermoso, moderno, bien ubicado, con todo lo que esperas… pero lo que no te esperas, y lo que realmente hizo la diferencia, fue el servicio fuera de serie del personal de recepción, en especial Rodrigo y Fabiano.||Yo me equivoqué al hacer la reserva: tomé una suite pensando que tenía un dormitorio y una sala donde alguien más podía dormir. Llegamos después de un vuelo eterno, cargando maletas como si fuéramos diplomáticos en misión internacional. Desde el primer segundo, Rodrigo nos recibió con una actitud impecable, ayudando con cada maleta y haciéndonos sentir bienvenidos. Cuando vio nuestra reserva, antes incluso de que yo notara el problema, ya estaban anticipando que algo no cuadraba.||Al ver que la suite solo tenía una cama, confirmé que efectivamente el error era mío. Cuando bajé a recepción para ver si había forma de corregirlo, Fabiano ya estaba buscando una solución sin que yo lo pidiera. Le comenté que prefería cambiar a dos habitaciones normales en lugar de pedir una cama extra, y sin dudarlo, se puso manos a la obra. En menos de dos minutos ya tenía una excelente opción para nosotros.||Mientras tanto, Rodrigo —sin que nadie se lo pidiera y antes incluso de tener confirmación— subió de nuevo a la habitación para cargar las maletas de regreso con la misma sonrisa y disposición con la que nos había recibido. Ese nivel de coordinación, de empatía, de anticipación... no se improvisa. Se nota que hay confianza, comunicación y un verdadero compromiso con el huésped.||He estado en muchos hoteles, pero nunca había tenido una experiencia de recepción tan impecable, profesional y cálida al mismo tiempo. Si están considerando hospedarse por esta zona de São Paulo, no lo duden: este hotel es un gran lugar gracias a su gente. Y mientras Rodrigo y Fabiano sigan ahí, el servicio estará garantizado.||Búsquenlos. Agradézcanles. Ellos merecen el aumento y reconocimiento del siglo.|||---||🇺🇸 A service gem in the heart of São Paulo – Rodrigo and Fabiano are Qoya’s finest||I was traveling across Brazil with my mom and girlfriend on a family tour, and Qoya São Paulo was one of our main stops. The hotel is beautiful, modern, and perfectly located, with everything you'd expect… but what you don’t expect, and what truly made the difference, was the outstanding service from the front desk staff — especially Rodrigo and Fabiano.||I had made a mistake in my reservation: I booked a suite thinking it had a separate bedroom and living space to sleep in. We arrived exhausted from a long flight, dragging enough luggage for a diplomatic mission. Rodrigo welcomed us warmly and instantly helped us with all the bags. Before I even brought up the issue, they were already anticipating that something might not work.||Once we got to the room and saw it only had one bed, I double-checked my booking and realized the mistake was mine. When I went back to the front desk, Fabiano was already looking for solutions before I said anything. I told him I’d prefer to switch to two regular rooms, even if it meant giving up the suite and paying the difference — any solution would do.||Without hesitation, Fabiano got to work and found a great setup for us in less than two minutes. Meanwhile, Rodrigo —without being asked and before anything was finalized — went back upstairs and started reloading all our bags with the same smile and attitude as before. That kind of anticipation and coordination is rare. You can tell there’s trust, communication, and a real commitment to guests.||I’ve stayed at many hotels, but this was by far the best front desk experience I’ve ever had. If you're thinking of staying in this area of São Paulo, do it. The hotel is amazing, but the people make it extraordinary. And as long as Rodrigo and Fabiano are working there, you’re in good hands.||Look for them. Thank them. They deserve the raise and recognition of the century.|||---||🇧🇷 Uma joia de atendimento no coração de São Paulo – Rodrigo e Fabiano são os craques do Qoya||Estava viajando pelo Brasil com minha mãe e minha namorada em um tour familiar, e o Qoya São Paulo foi uma das paradas principais. O hotel é lindo, moderno, bem localizado, com tudo que você espera… mas o que você não espera — e que realmente faz a diferença — é o atendimento excepcional da equipe da recepção, especialmente do Rodrigo e do Fabiano.||Cometi um erro na reserva: escolhi uma suíte achando que tinha um quarto separado e outro espaço para dormir. Chegamos exaustos depois de um voo eterno, carregando malas como se fôssemos diplomatas. Rodrigo nos recebeu com um sorriso e ajudou com todas as bagagens, nos fazendo sentir acolhidos. Antes mesmo de eu explicar qualquer coisa, eles já haviam percebido que algo não estava certo.||Ao ver que a suíte tinha apenas uma cama, confirmei que o erro era meu. Quando fui falar com eles, Fabiano já estava procurando uma solução antes mesmo de eu explicar. Disse a ele que preferia trocar por dois quartos simples, mesmo abrindo mão da suíte e pagando a diferença. Em menos de dois minutos ele já tinha encontrado uma opção excelente.||Enquanto isso, Rodrigo —sem ninguém pedir e antes mesmo da solução ser confirmada — subiu de novo e começou a recolocar todas as malas no carrinho com a mesma disposição e sorriso de antes. Esse tipo de atitude não se improvisa. Mostra que existe confiança, comunicação e um compromisso real com o bem-estar dos hóspedes.||Já fiquei em muitos hotéis, mas nunca tive uma experiência de recepção tão impecável, profissional e calorosa ao mesmo tempo. Se você está pensando em se hospedar na região da Paulista, escolha este hotel. Ele é ótimo, mas quem o torna extraordinário são as pessoas. E enquanto Rodrigo e Fabiano estiverem lá, o serviço está garantido.||Procure por eles. Agradeça. Eles merecem o aumento e o...