Capcana Hotel — Hotel in Região Imediata de São Paulo

Good things you can talk about this hotel are about its’ great location and the comfortable bed. Unfortunately, there are more bad things than good things. Upon arrival at the hotel around 10:30pm, we checked in, but were starving. The room service was already closed for the evening, and the front desk only provided us with one restaurant flyer. Being in a very busy area of Sao Paulo, we were surprised that they only had one flyer to give us. The food arrived at 1:30am. We could even get two plates and cutlery. Luckily the deliver guy had a plastic plate for us as well as plastic cutlery. One of the reasons, we choose this place was because of the breakfast as well as a shuttle bus to the airport; however, the hotel did not offer a breakfast nor do they have a shuttle. Upon arrival, the front desk clerk said to go to a bakery nearby because it was cheaper than their restaurant. We ended up having a lunch their during our 5 days stay. The food was good. One night, we asked the concierge for a wake up call. She wrote it down in the book. The next morning nobody called and when asked why it didn’t happen, we were told they took the book away. He did not offer any option to make us feel welcome and that they were sorry. While we waited for someone to arrive, we noticed the staff chatting amongst themselves loudly and they didn’t give off an impression that they were working. The wifi at the hotel sucks. Each floor had their own router, but our floor hardly ever worked, so we had to use one of the other floors connections. To top it off, we discovered that the curtains were covered in mold as well as the window frame, something that could easily be cleaned by the cleaning staff. I guess they were busy chitchatting. Next time we visit Sao Paulo, we don’t plan...

Our flight from Lima landed at 5am and our next flight to Johannesburg was only departing at 6pm. We had no desire to sit in the airport, so prior to departure we booked 2 hotel rooms for the 4 of us and a day tour of Sao Paulo. Our tour guide and minivan collected us and drove us to this hotel. You will see from prior reviews that I do like a certain minimum standard. In my home country 4 stars is more than sufficient, and quite luxurious. Apparently in Brazil 4 stars is a school dormitory. We received out room keys and proceeded to our rooms. Upon entering the room and being greeted with acres and acres of white my comment to my business partner was something along the lines of "is this a school dorm room or a minimum security prison?" Not a carpet in sight, so you are greeted with very cold floors. 2 twin beds, on wheels. In the large bathroom were towels that have last seen fluff on them around about the time the Amazon rain-forest still had all her trees. Put it this way, if my travel agent had booked me into this room for any longer than it took us to shower, change and leave on our day tour, I would have been on the phone to her to have us moved to a better location. In the end it served its purpose. We showered in hot water, changed into clean clothes and went down for a pretty good breakfast. Would I stay there if I were visiting Sao Paulo again? Sadly, dear reader, the...

The good points from this hotel were the mattress (very comfortable), the breakfast which had a lot of choice and the deck which was a nice place to sit.||The bad points were firstly that we had some issues with our check in. The room was accidentally booked as being a twin instead of a couples room, so when we arrived (at 9am due to an early flight) we asked if we could be moved. The gentleman at reception said this was not possible as they were fully booked, so we asked if the beds could be pushed together, which he said was possible. We then left to explore São Paulo and returned at 14.00 for check in, very tired. At this point it became obvious that he had not asked for this to be done, as we had to wait for over an hour for the beds to be put together. The receptionist was also extremely rude about the fact that we would have to wait, despite the fact that the hotel had had over 4 hours to complete this relatively easy task. While we were waiting a man with no reservation booked in, so apparently they did have rooms available.||In addition, when we got to the room, the curtains were infested with mould and the impression of the room was that it was rarely used.||The hotel itself is in a good location, but some work needs to be done on...