Kingston Visitor Information Centre — Attraction in Ontario

Staff are open and welcoming. Often know exactly what i am interested in with little description and quick to offer a pamphlet and any other helpful information. We noticed the froid art display outside and went in to ask about it. They provided additional information and directed us to martello alley (a couple of blocks away, walking distance). We found a couple more pieces of froid art on the way. Once there a local artist Laura Moreland provided a detailed synposis of the froid art making process. The pieces made from acrylics survive the ice and take on another life after they thaw! Each one is unique. Its the perfect winter for it this year. Check it out. Martello Alley staff happily provided a map where more froid art was on display...

I lived in Kingston mostly all my life and never visited this location until most recently. But on the side note, I would love to give a shout out to the staffs that works there for being amazing and accommodating to exchange a tshirt size I most recently bought. Contacted them regarding sizing issues and they were delightful to make an exception to exchange for a proper size. Thanks so much.

About the location, great place to ask for info or to see what attractions for tourists to find and do around the City when they're visiting. Almost a nice full wall of brochures and pamphlets of hotels to attractions within the City of Kingston. They also got some really sweet merch...

Unfriendly staff- only good when it comes to speaking about a couple of tours. The lady was very rude when I asked if there is a shopping mall in the area. She made fun saying “ it is really funny when people ask about a mall in the old city”. Poor customer service skills. A bad representation of Kingston, especially to first-time visitors. Apart from a nice place and a good location, workers don’t have much to offer. I was expecting welcoming, well- trained, professional staff that are interested in helping tourists and enhancing their experience, unfortunately I didn’t see any of that and I left very disappointed. Lots of improvement is needed over here! Below...