The Lixury Hotel -The Unbound Collection by Hyatt — Hotel in Chongqing

The decoration of the hotel rooms is light and luxurious, and the room arrangement is very attentive. The benefits for members are very generous, and the scenery of the rooms is unique and impeccable in Chongqing. Most of the hotel staff can feel the warmth of the mountain city of Chongqing and its people for guests, especially the cleaners and a concierge Mr. HUANG who helped to take delivery and takeaway, really brought me a lot of surprises, enthusiasm, and his passion.||||However, the hotel's elevator is really criticized, shared with the viewing platform, only two open, and the speed is not fast. I met a group of local aunties who planned to go to the viewing platform and talked with each other in a loud voice while riding, and after I was making a request to them for vacating some space because I was stuck in the corner. (I can guarantee that there is a large portion of the space ahead of them.) The aunties let me go out to take the hotel elevator rather this one. This was the first time I was asked to go out in a hotel elevator by a non-resident guest.||||Secondly, there were several staff members dressed in red in the hotel lobby, and I don't know if they are interns or not. It is not clear whether the job duties of these staff are furnishings or guiding guests or welcoming guests. I ask questions and they don't know what to do, prefer to chat together rather than help guests with their luggage. I don't expect every staff to be as enthusiastic and helpful as some of the hotel's best staff, but as the position that makes the first impression on guests, this is obviously not enough. Don't be the shortcomings of a very good hotel. I also thank manager Peter Pan for helping to solve the problem. ||||Finally, I also hope that the Lixury Hotel can improve the lack of service. For me, in addition to the shortcomings in service, the Chongqing Lixury Hotel can exceed the Chongqing Regent Hotel in terms of cost performance, vision, room hardware,...

The decoration of the hotel rooms is light and luxurious, and the room arrangement is very attentive. The benefits for members are very generous, and the scenery of the rooms is unique and impeccable in Chongqing. Most of the hotel staff can feel the warmth of the mountain city of Chongqing and its people for guests, especially the cleaners and a concierge Mr. HUANG who helped to take delivery and takeaway, really brought me a lot of surprises, enthusiasm, and his passion.||||However, the hotel's elevator is really criticized, shared with the viewing platform, only two open, and the speed is not fast. I met a group of local aunties who planned to go to the viewing platform and talked with each other in a loud voice while riding, and after I was making a request to them for vacating some space because I was stuck in the corner. (I can guarantee that there is a large portion of the space ahead of them.) The aunties let me go out to take the hotel elevator rather this one. This was the first time I was asked to go out in a hotel elevator by a non-resident guest.||||Secondly, there were several staff members dressed in red in the hotel lobby, and I don't know if they are interns or not. It is not clear whether the job duties of these staff are furnishings or guiding guests or welcoming guests. I ask questions and they don't know what to do, prefer to chat together rather than help guests with their luggage. I don't expect every staff to be as enthusiastic and helpful as some of the hotel's best staff, but as the position that makes the first impression on guests, this is obviously not enough. Don't be the shortcomings of a very good hotel. I also thank manager Peter Pan for helping to solve the problem. ||||Finally, I also hope that the Lixury Hotel can improve the lack of service. For me, in addition to the shortcomings in service, the Chongqing Lixury Hotel can exceed the Chongqing Regent Hotel in terms of cost performance, vision, room hardware,...

I read numerous reviews on Ctrip and dianping.com and almost every guest booked through such third party platforms received phone calls from concierge services asking for arrival time or any special requests. However, I booked our rooms at least 5 days in advance but up until the moment I checked in, I never received any phone calls nor a single email. The funniest part is that when I mentioned this missing welcome phone call or email upon checkin, the staff made an excuse that they only offered phone calls to first-time guests and not for longtime loyalty customers since patterns are already known. What’s even worse is that after reminding them of such issue, we were still not asked if we are celebrating any special occasions or have any additional requests. Shortly after we checked in, I received 2 machine-generated plain emails saying that they have received my reservations of 2 rooms, which should be sent a long time ago before checkin. ||||Secondly, when we arrived outside of the 1st floor hotel lobby around 1:30 pm, there were not a single staff to help us with our luggage. It was after we carried our suitcases up the stairs and went inside, we found at least 5 doormen hanging out, chatting at the storage area and we had to approach them first, asking for help with our suitcases. ||||Thirdly, it is understandable that in-room amenities like toothbrush, toothpaste are provided only upon request due to environmental concerns. However, we were never told during the checkin nor asked if we needed any such amenities. It was when we went back to our rooms later that night to find out there were no basic amenities provided. We then called the front desk asking for toothbrushes, toothpaste and a vanity kit (cotton tips), but it took at least 30 minutes to get delivered and a sewing kit was mistakenly given instead of a vanity kit. Additionally, it took 40 minutes and 2 phone calls to get an ice bucket delivered to our room the next...