Playdot — Attraction in Hong Kong

You can enter ONLY by redeeming points through Lee Garden app. It’s not very clear neither on the app nor online. Before coming you need to reserve a spot via the app: on the home page of the app scroll down to hyevents! Find Playdot in there and reserve your spot. Without reservation - they won’t let you in. On weekends you need to reserve at least 8h in advance - it gets full quickly. 1 ticket is for 1 child and only 1 accompanying adult, and costs 300 points. There is no cash price equivalent for the entrance. When you register in the app, they reward you with 500 points. You earn points by shopping/spending in any of Lee Gardens and Hysan. 1hkd spent = 1 point. To register a spending you need to take a clear picture of both payment receipts - one from the shop/restaurant and another from the cash machine. If you don’t get either of receipts - they won’t register a spending - it will be rejected. Minimum spending is 100hkd....

Staff & management are not empathetic. Not aware that booking of slot and points redemption are required, request for a goodwill exemption to let my child go for merely a round but they strictly rejected. Not being self entitled here but we travelled almost the way there; and if only staff can be more flexible, empathetic and not so hard up with rules? It’s just a play area for kids to be happy. I’m sure I’m not asking for too much? Left the place with huge disappointment. Lee Garden, I’m sure you can do...

place was big, spacious and clean. but not a lot to play with, and probably just suitable for kids 5 years and younger to play...