Hotel Alexandra Hong Kong — Hotel in Hong Kong

Alright so here is the story why I will never choose hotel Alexandra again even the location is very good, and why should think twice before doing it for your health and the way you would like to get a nice service.

Booked for a group of people and everything was set with payment with the hotel and confirmed by Alexandra staff.

Arrived and they wanted to charge us the full bill straight up, simple because they don´t have good internal processes. It was already paid and there was a discussion. A rude hotel manager thought he was right. Of course he was not. There was not a single excuse from him. Mr Hotel manager go to Sweden and we will teach you good service. Because you are just scaring people away. The whole thing took around 45 minutes. That is longer then going from the airport to the hotel....

Deposit with payback of 28 days. Come on Alexandra when a group is booking why should you deposit each one on hold the money for such a long time. Your greedy interest rate scam could be a crime.

We were offered king sized bed room. "No problem said the lady in the reception" and suddenly there were no room with it. No excuse from the staff. And I had to push them to fix an inline of two beds.

Keycard did not work, had to go back to the reception and make them redo the card. No excuse again.

The WI-FI is slow and you cannot reach it throughout the whole hotel. Terrible for videomeetings with lags, checked on multiple computers.

The aircon is old and noisy even on the lowest speed. So earplugs my friends is good to bring.

Shower smells of mold, and the door is squeeky. Just thinking of my own health when beeing in a moldy bathroom which is close to the sleeping room.

The service is rude when asking the simpliest things. So got surprised when being rude back that they backed off and just handled it straight away.

I know from past experience that Hong Kong chinese people have a very unique mindset when it comes to service. But this mindset does not help the brand in any way as the westworld have another view what great service is. Great service is to minimize customer pains and make it a smooth experience, could be ridicolous waiting times as in the case we had with Alexandra.

Just being on top of things and make it easy for the customers. They should learn from Klarna what it means. Here is another tip when dealing with western people, speak slower as the chinese english is hard to understand. I used to live, study and work here so I´m used to it. Just a time waste to repeat to the staff of Alexandra, sorry did not understand could you speak slower and they don´t.

So passing by the reception with an arrend and there were a huge argument with another group and who had booked rooms and the same hotel manager. It got so loud so one of the staff asked if I could sit further away, so I didn´t need to listen to the lod voices. It´s a shame as I just realised we are not the only ones affected by this rude behavior of the hotel manager.

I´m a fan of tipping of staff in hotels. But because of the service from a senior level I will not do it and hope the lesson will be learnt that if you have one part of the service which fails it will will fall in all directions. So keep the brand together...

This must be one of the most horrible hotels I have stayed in my life.

After arriving early morning on a long haul flight from Paris, I wasn’t expecting to check in but at least a shower. The manager who was at the hotel showed no sympathy at my plight and simply said there is no shower anywhere else in the hotel.

As I walked away, I noticed that there was a pool in the hotel. I was curious asked that since there is a pool, surely there must be a shower room. Only then did he sheepishly admit that there was shower facilities. The shower at the pool was great, it was a wet shower, water pressure was great even though no amenities, which was fine as I had my own. But omg the blue towels that they use at the gym had absolutely no absorption at all. You might as well not have used a towel and there were blue fluff coming out of it as u wiped urself ‘wet’. I ended up using the paper towels to dry my hair.

I went out and came back to check in at 255pm, I was fortunate to get my room but many others were shouting at the receptionist as their rooms were not ready. The official check in time stated in the confirmation letter was 2pm.

Once I entered the room, it smelled of smoke even though the Aircon in the room was turned at the absolute highest, perhaps in an effort to mask the smoke smell. I had requested for a non smoking room. Even the towels smelt of smoke. The shower was the dirtiest I have ever seen, full of mold at the rubber fixtures area.

There was very little care to maintain the cleaniliess, the grouts were all grimy and dirty.

Definitely won’t recommend this hotel to anyone even though it was in a great location and price was reasonable. The pictures of how the room looks like in the website definitely did not...

I regret to share my disappointing experience at Hotel Alexandra in Hong Kong. During my stay, I encountered a significant issue with smoking in the hotel. Upon checking into my room, I immediately noticed a strong smell of smoke, indicating that previous guests had been smoking in the room. Concerned about the health and comfort of my family, especially my child, I promptly requested a room change.

Unfortunately, even after moving to another room, the smell of smoke persisted throughout the night due to the air circulation. It was disheartening to realize that the hotel's system was not effectively preventing smoking in the rooms, which greatly affected our stay.

Furthermore, I noticed a strong smell of smoke in the elevator and even witnessed a person holding a cigarette. This observation added to my disappointment and concern. As a family-oriented traveler, I believe it is crucial for hotels to maintain a smoke-free environment to ensure the well-being of their guests.

I sincerely hope that Hotel Alexandra takes immediate action to address this issue. It is crucial for them to improve their system and strictly enforce a no-smoking policy in all areas, including guest rooms and common spaces. Failure to do so could have a detrimental impact on their brand image and deter potential customers from choosing their establishment.

I urge Hotel Alexandra to prioritize the comfort and safety of their guests, particularly families with children, by implementing effective measures to prevent smoking in the hotel. By doing so, they can create a more pleasant and enjoyable experience for all...