SLEEEP | HKG.Sheung Wan (Gough St.) — Hotel in Hong Kong

Unfortunately, I would not recommend to anyone staying the night. To start with the good, the location is convenient and close to Hong Kong station. Very easy to go to the airport.

Sadly, my blackout curtain had a large hole in the middle of it, which just so happened to let the light shine from outside directly onto my face. It was, therefore, hard to fall a-sleeep.

What was the real kicker, however, was their lousy customer service. I booked the room when their website said they offered free luggage storage pre/post-stay—which was important to me when looking at hotels. When I reached out, they said they switched their policy and were going to charge me 1/3 of what I paid for the night's stay just to store my luggage for a few hours—even though when I booked, the website didn't reflect that new policy. When they emailed back to tell me that, their website didn't reflect that new policy. To this day, it still has not been updated... simply bad business, period.

Had I known they were going to upcharge me so much for storage, which by the way, is not convenient and was over a 5-minute walk away from the room, I would have never stayed and won't ever stay here again. It might serve a specific niche for people looking to sleep for a few hours, but for those staying the night, as other reviewers have mentioned, their service fails to justify the premium...

I had an absolutely wonderful stay at this capsule hotel! My pod was ready upon check-in and very clean. My pod had two USB outlets and a power outlet. When you pull the cover down, the light from the hall is completely blocked out. The beds are quite comfortable, and I always got a good nights rest, although you may need some ear plugs for gets who are arriving late or coming and going. I was quite impressed with the bathrooms, which were well stocked and quite clean.

What made this capsule hotel stand out is the phenomenal customer service. They are highly responsive to emails. Their staff helped me with the check in process and baggage storage when it wouldn’t work out online. They were absolutely accommodating.

The location is perfect. It’s super close to small grocery stores to buy vegetables and fruits, but also close to many many amazing restaurants and short walk from Hong Kong station!

I will gladly...

I booked a single capsule in this unique capsule hotel as I wanted to experience a capsule hotel. It was very pleasant and I had a great experience. This hotel is located well, only a 3-5 minute walk to the skytrain and subway train Station and is a neighborhood of variety of local, Japanese, Korean and international restaurants. The hotel itself had a very unique design to it where Ladies were separated on a special Ladies floor or those who prefer a mixed floor. What this meant was that transitioning from Shower to Capsule to Luggage Storage was easy. The facilities were modern and the bed itself was super comfy and specially design together with its unique capsule room SLPer. Inside the capsule there is a REM panel as well as a power outlet and a brightness adjustable light. I had no problems sleeping but I have been told i’m a good sleeper. For solo lady no worries for security. best capsule hotel...