Hostel Euroadria — Hotel in Dubrovnik

It's a good thing I only needed to stay one night; I couldn't have stayed in that place any longer, it ruined the entire experience of my vacation. If there hadn't been a sign with the name and a reception desk, I would never have guessed it was a hostel.

I was met by a strange man who didn't introduce himself. He said my place wasn't here (near the park) but in the old town where another building of the hostel was located. However, since he couldn't really explain how to get there (he didn't have extra maps, route descriptions, or identifying photos), he suggested I stay there as there was one spot available. At the time, I thought it was a good idea since it was already late and I was tired after a day of traveling. But now I think that if the staff member had been more competent and organized, I would have reached the place I actually booked, and my stay at the hostel wouldn't have been so horrible.

Before going to bed, I looked up and saw a bug crawling on the top mattress. Since I had already taken off my glasses, I thought it was just attracted to the light. In the morning, it turned out to be a bedbug! The girl who was sleeping on the top bunk found another one under her pillow! She immediately started checking her things that were hanging on the bed and found another one right inside her underwear! When another girl squashed the bug, we saw blood, which meant it had already bitten someone! The two girls were scared and decided to leave immediately.

The problem was that they had already extended their stay and reported the bedbug issue and requested a refund for the remaining days. The manager (listed as Pero on WhatsApp) was very aggressive. At first, he responded to her message with the photo of the bug by saying she was lying. Then he arrived and aggressively started questioning us one by one: "Who are you? what’s your name? who are you?" It was quite stressful as he invaded my personal space, looked challengingly into my eyes, and spoke in a raised voice. Moreover, I was seeing him for the first time; he didn't even introduce himself.

Terrible service, terrible atmosphere. In the place where guests were supposed to hang out together, there were random people. Random, because none of them introduced themselves or stated their position in the hostel. The staff didn’t have any identifying markers, like at least polo shirts with the hostel logo. It was clear that the design of the hostel was wonderful, but everything was very neglected: the bed I slept on was wobbly, the bathrooms had water on the floor, dirt, and mold, there wasn’t a single piece of solid soap, the couch upholstery was dirty, and there were messy boxes everywhere, making the reception area look like a storage room. It’s a pity that you can't capture the smell in photos; it was unpleasant. On the shelf where magazines and tourist brochures should be, there were staff leftovers. All the chairs were sticky; in fact, everything there was sticky from dirt. In the morning, I took the electric kettle to make myself some tea and had to wash it inside and out because it was sticky and dirty. There should be some standard of cleanliness, right? There are three rooms, each with about four people, so twelve strangers live and relax there, and the place is in such unsanitary condition!

Hostels are not only for saving on accommodation; they are created for solo travelers to socialize and make friends. The very philosophy is that many strangers live in one room based solely on trust. Therefore, a hostel should feel like a safe place, and this atmosphere of safety and friendliness is usually created by the staff and owners of the hostels. Advice to the owner: hire someone at the reception who understands hospitality and is generally friendly and sociable. And for cleaning, hire a WOMAN! I took the photos in the bathroom after a boy had mopped there, and he didn’t use a single cleaning or disinfecting agent! All I could think at that moment was: thank God I booked...

I'm glad that Google reviews are representing an accurate picture of what it is like to stay here.... DO NOT! and companies with this property listed on their roster should remove it until remedial actions are taken. Here goes.....

No doubt this post will generate a whole load of abuse from the 'owner' who seems to go by different names depending upon who you speak to, but that is nothing compared to the abuse and rudeness he has already given me. I rarely complain and nor do I have the time to do so UNLESS something is so serious.

At the end of the day we are paying guests (the amount we are paying should not justify unclean and unhygienic conditions and poor service). I had booked 4 nights in the hostel as a base to explore the surrounding area. To begin with the manager was jovial and friendly, great I thought.

Night 1, I was assigned Room A, Bed 1. I slept well but woke covered, and I mean covered in bites. I had to leave very early for a day trip I had planned, so, wanting to give the benefit of the doubt, thinking they could have been mosquito bites, I tried to put it to the back of my mind. Returning quite late from the trip, I checked my bed - the sheets were covered in dots of blood and there were three bed bugs on the sheet, 2 small one very large. I messaged the owner. Why did you not tell me this earlier? I can't do anything now? (please see above why, I wanted to give you the benefit of the doubt).

The solution that night was to cover myself from top to toe in clothing and bug spray (which he kindly gave me) LOL

More bites in the morning.

The previous night the 'owner' had assured me that the beds would be 'sanitised'.... with a domestic steam cleaner and that he would move me to a private room in a different property he had. I watched this process as his staff member, clearly not knowing how to use the machine, blew puffs of air onto the bed, not even taking the bottom sheet off fully.

I waited around most of the day for this then he eventually took me to my alternative accommodation.

It seemed to be staff quarters combined with some overflow guests.

I was shown to a room that had two other females in it. A double bed and a single.

They were leaving in the morning and I had no idea who else could be placed in there - he offered some swift assurances he would 'try' and make sure they were female ......

All other occupants appeared to be the Uzbek and Nepali staff he had working for him.

The bathroom resembled a scene off trainspotting. An open door to one of the workers rooms showed that some people were sleeping on the floor (another issue potentially).

I immediately made the decision to leave and head back down the hill. he has you over a barrels really because who can afford to jump from £50 pn accom to £150......

I told him my decision by whatsapp and asked for a new bed. You will have to go back to A1, no other options.

After reminding him that I had been very reasonable about all of this so far he eventually confirmed I could move to B2, after claiming there were no other beds free - even though he had counted 3 in front of me earlier.

Room felt cleaner and fresher and I slept okay but woke with still more bites.

The final night I returned to my room late to find another guest. After 10 mins she screamed out. A bed bug had bitten her. I told her what had happened to me. i'm outta here she said, i'll join you said I, having reached my limit. We both tried to contact the owner. His responses becoming more and more hostile, I was called a lier, he threatened to call the police on me for causing trouble! His response to me was 'stop texting me these things'... to her it was to block her number. Great hospitality!

As I said to commence, I get that things happen, I have worked in the tourism industry for decades, but it is about the way issues are dealt with that is the make or break of whether a guest leaves happy or...

Hi. The only good thing I can say is the location is very convenient. When I first arrived I was very surprised no one was here to greet me? So had no idea what to do. I finally got the number to contact the person directly and was told to just find any bed and keys are available on the desk. I found his manner quite dismissive and not very friendly. Anyways I didn't dwell on it as I wanted to enjoy my holiday. So I picked a bed (the only one that was clean with new sheets and pillow). I then preceeded to unpack. I liked the padlock draws and the lockers for luggage felt secure. All keys were attached together with bed number matching your locker. Once I was settled I checked out the bathroom and it wasn't too shabby, floor was a bit wet. The issue I had was the bed bugs on the 1st night. Me and this other guy woke up several times scratching so we had to change beds. The next morning I found out from other travelers that they to had a bed bug infestation and informed the owner about this and he said he already new about it and not to say anything!! Also was a bit annoyed by the towel purchase when I finally met the owner 1 euro for towel in bathroom and 3 euros for a beach towel... they were the exact same orange towels with toothpaste stains on them? Why the different price and why weren't they cleaned? Anyways I again continued on as I am on holiday and didn't want this to ruin it... so far I have put up with the rubbish non existing host, dirty towels, bed bugs and floods in the bathroom. My last few days really pissed me off because the bathroom area got worse and cleaning was barely happening and then we ran out of loo roll!! Wth i can't even wipe my own arse now!! I texted the guy and got what's your name? Not sure why he needs to know that... so I said my name and that was the end of that . No response. So woke up the next day to find the issues still there, major floods in the bathroom and toilet area and no loo roll... this really annoyed me now, on top of everything else and I also have loads of bites all over me... I can tolerate a lot and don't really expect much from a hostel but this was starting to get on my nerves now. I think it was mostly the absolute rudeness of the host or unresponsive messages. I texted first thing and got "someone will be round later". No apology. So I went out all day came back in the evening and again no one had been round to clean up and still no loo roll... so I texted again and asked are you guys on strike or something? Do I have to wipe my arse with my hands? Is there any reason for not coming today? Of which I got no response! Brilliant customer service! And still waiting.. tomorrow is my last day and tbh I'm glad as I would not recommend this place unless you don't mind having no loo roll, floods in the bathroom, unmade beds, dirty towels and last but not least bed bugs 😱 oh and an inspection officer came round and fined them over a 1,000 euros for the unhygienic rooms .. but still they haven't bothered to improve anything and continue on to be rude and lazy. I have made a complaint to the booking agency as this place needs...