Heritage Palace Varos - MAG Quaint & Elegant Boutique Hotels — Hotel in Grad Split

WOW what a beautiful hotel. In the old town of Split, around one of many winding cobbled street corners. A very welcoming outside, with multiple outside stone steps. Beautiful reception along with 2 elevated decking seated areas and 1 other.|We went on the 28th September 2025 for 3 nights. The weather was in the 20’s whilst we were there.|We arrived just after 12pm and we were lucky to have our room ready for us. We were checked in quickly and we were greeted with a friendly and warm welcome. We did not have breakfast at the hotel, but there are lots of places to eat in Split.|The hotel has very much the old town look with lots of attention to detail. With a modern twist for the key-pads on the door and lights on the stairs. We stayed in room 305. Lovely high ceiling, with the bedside lamps on as we entered giving a very warm welcome. I won’t spoil the theme of the furniture but it is plumbing related. Lovely bathroom, decent sized shower cubicle with a large ceiling shower head with good pressure and heat.|In the room was a small fridge to use, which was an added bonus. Toiletries in bathroom and tea, coffee and herbal tea, cups and kettle also in the room. Along with air conditioning.|The hotel is only a few minutes to the nearest eatery / shop. Yet the area of the hotel is quiet during the day and during the night. Apart from the odd bell ringing from the local church, which was actually quite lovely.||Getting from Split airport to Split, we used the local 37 bus, which runs every 30 minutes and takes about 1 hour. Costing only 3 euros p/person for a single trip. Once you arrive at the bus terminal it is about a 15 minute walk to the hotel.|On arrival you pay a city tax 1.50 euro per person, per night in cash to the hotel.|Absolutely love the old town, we constantly got lost and found something else beautiful to see. The whole of Split has endless places to eat, lots of coffee café’s, restaurants, fresh bakeries, bars, takeaways, gelato’s etc something for everyone and I would say no more expensive than the UK.|Everyone very friendly and Croatia is so beautiful and clean, We, highly recommend going.|The following are within a 10-15 minute walk from the hotel:|Diocletian's Palace and Palazzo. Split Croatian bell tower which you can climb up (worth the astonishing view). Trogir. Saint Domnius’ Cathedral. Riva Promenade. Fish Market & green market. Harbour.|Marjan Park and Hill, the start is just under 10 minutes walk to the start with 319 steps to climb, the views are amazing.| A little further is Sustipan park where you may find a squirrel, SPLIT in red words, Bačvice City Beach and Grgur Ninski Statue.|Every corner leads to another surprise whether it is an area of restaurants or some local...

Worst travel experience ever. As an avid traveller (50+ country visited), i can honestly say i never had a worst experience than the one at the heritage palace Varos. We did a late check in for a prebook, prepaid, deluxe room (through a travel agency). Upon arrival we waited over 15 minutes before someone eventually arrived to serve us. I would like to mention, that this attendant was very friendly and helpfull despite my horrible experience.

He led us to a basement room with a direct access to the street. The room was unfinished : although recently renovated there were still some missing shower tiles in the bathroom, leaving a gaping hole under the shower. Not expected for a 4 stars hotel. We immediatly requested to change for an other deluxe room. To which request we were told there were no other room available at that point but changes would be made the next morning after other gests checked out. Seeing the late hour, (11 pm) we decided to stay.

We spent a restless night in that basement room: extremely noisy and lumpy mattress. There were two windows and the front door facing the street, making us feel as though we were outside with revellers! We could also hear peoples going up and down flights of stairs and moving furniture around within the building throughout the night.

The next morning we exposed these findings to the hotel manager and reiterated our need to change room. During an extremely unpleasant exchange she refused our request and, offered to reimbursed us the extra two nights already paid to stay in her establishement. Alledging there would not be any rooms available (Despite us seeing gests checking out !) She then made a phone call and annonced that she found us an other deluxe room, proposing for us to visit it before we made up our mind.

She took us to and industrial era appartement complex away from the old city. No hotel reception or amenities. "Palace queen mary", were she took us was simply unacceptable and a clear downgrade for us: an appartement with rented rooms.

We decided not to accept her proposed room at Palace queen mary. At that point the manager became overtly hostile. She refused to reimburse us the prepaid forthnights and, more importantly, refuse to give us a receipt attesting that we spent and paid one night in her hotel. She went so far as to waive the city tax to avoid issueing us a formal document proving that we stayed in her hotel!!! The cherry on the sunday; she blamed our travel agent for the basement room.

Her belittleling, arrogant and aggresive attitude were truly inacceptable. Beware of the beautifull picture on both...

Misleading, Unsafe, and Overpriced – Hotel Denied All Issues|We stayed at Hotel Heritage Palace Varoš – MAG Quaint & Elegant Boutique Hotels in Split, Croatia, and paid nearly €400 per night for what was described as a luxury room in a 4-star property. Unfortunately, our experience was far from luxurious—and deeply frustrating.|To start this leg of our trip, we had arranged for private transfer from the airport to the hotel through the hotel via Expedia. When we arrived at the airport, we discovered we did not have a driver waiting on us and were advised to take a taxi.|The room lacked basic security, including no safety bolt/chain on the door. Even more alarming, the main entrance to the building did not lock at all, meaning anyone from the street had access to the building at all hours.|Inside the room, furniture was damaged, including a broken lounge chair that made it impossible to sit anywhere except the bed. This is not acceptable for any hotel, let alone one marketed as “boutique” and “elegant.”|Additionally, most of the amenities advertised do not exist:|• No breakfast service|• No bar|• No coffee shop|• No fine dining restaurant|• No laundry facilities or dry-cleaning services (the hotel did recommend a public laundry about a 10 minute walk from the facility)|We reported all of these issues through Expedia, hoping for a fair resolution. However, the hotel responded by dismissing our complaints as false, which only added to the insult. We documented everything during our stay, and the hotel’s refusal to take responsibility or acknowledge the truth is incredibly unprofessional.|This experience felt like a bait-and-switch. If you’re considering booking this hotel based on its descriptions or star rating—don’t. It is not what it claims to be, and the management appears more interested in denying problems than...