Hotel Ankora — Hotel in Prague

I stayed in this hotel with my partner for a few nights. The lady who checked us in and the man working at the front desk in the evening were very nice.|However the blond lady who was working on Sunday was very rude.|There was an issue in where the toilet seat cracked after my partner used it.|I let her know the toilet seat cracked so it can be replaced.|She told me we shouldn't have sat on it (how does one use a toilet without sitting on it, I do not know).|We were then charged €40 for the toilet seat replacement.|My partner explained the toilet seat was cheap and should not be used in a hotel if it can be broken from sitting on it, and was showing the lady the model of the toilet seat and how cheap it was.|The lady on reception then took the phone from my partners hand to try show him how there are cheaper toilet seats.|This was very unprofessional in my opinion.|The lady is very rude and would be better suited working in a department that does not face customers.|I used to be a manager of a 4* hotel and have never witnessed something this unprofessional in the industry. |My advice is to book somewhere else if you think you may need to...

I really liked our room when we visited in May. Tram ls, buses and metro trains were easily accessible. Never had to wait long at all. Location is great. One tram ride into downtown. Great variety of breakfast items from hot to cold, and sweet desserts. The tropical juice was my favorite. There were many different fruits, cheeses and breads. A few breakfast staff who were always on the ready to clear tables making them available for other guests. The outdoor patio was a lovely option with blankets incase we felt cold. There were smokers but the many seating outdoors were sufficient to avoid the smoke. The room was spacious as was the bathroom. The jacuzzi was refreshing after a long day of sightseeing. The shower pressure was very good and the message from all the sprays gave a nice upper body message. It was nice to have a kitchenette with dishes and dish detergent. It would have been nice to have a coffee maker though. The safe was big and easy to operate. There were re umbrellas in the reception area that you can borrow with a deposit. I was very happy with my stay at this hotel and would recommend it. I would definitely...

I do regret choosing this hotel due to several reasons:|Felt more like a Hostel not a Hotel very dated.|Booked Family room was totally different than advised. Our room was actually one main room not a nice Family room and was so noisy not good if you have children |On the corner you could see Damp on a wall in bathroom the main bathroom the shower leaked which we wasted all day trying to get sorted |Breakfast was terrible. Unfortunately I booked with breakfast included. Food was low quality and wasn’t regularly topped up and not enough tables too sit down for the amount of guest|Of course I approached to reception and raised my concerns. The shower did get sorted |We were only there for 4 days in Prague over Christmas, that is why I didn’t want to waste time and we deiced to stay |||It was my worst...