Hotel Raffaello — Hotel in Prague

|BIG DISSAPOINTMENT|We travel around the world a lot, and have been to many countries and stayed in only 4-5 star hotel, and we can say that this stay in this 4star hotel was the worse one by far!!! ||We booked the hotel a week before our trip and it was one of the only vacant hotels with a high rating (4star) in the area where we searched. The hotel with 4 stars doesn’t even look anywhere near 4 stars. First bad impression was the reception, receptionist working on the first day of our arrival. ||We requested early check in on website which we didn’t end up getting. After we arrived we were poorly welcomed and told that our room will be ready in approx 4-5hours, so we left our stuff at the “lobby” and left. After 4 and a half hours we came back and were told that room is still not ready at the time that it was said it would be. We asked for wifi password and got rude answer from the receptionist. While waiting in the ”lobby” for our room to be ready, receptionist payed attention to the tv and his phone rather than guests waiting in the room. He was also rude to the other guests waiting.||Next disappointment was the room. We booked a deluxe room which by all standards means that it’s should be better and upgraded. Room is poorly furnished, old furniture, you can hear people flushing toilets upstairs and in rooms next door, one matress was higher than the other one, it’s not king size bed but just two individual beds put together, really uncomfortable to sleep on, making noises when you move, you can hear all noise from the outside, and people talking in rooms next door. Not to forget to that we chose this room purposely because of bath, but there wasn’t even plug for bath provided. ||Staff is also not respecting privacy!!! we just got into the room which means that it was cleaned not long before. After 15min of being inside-while having shower someone was knocking on the door and we thought it was not for us, while in next second after only one time attempt of knocking on the door they decided to barge in the room , while I was in the bathroom. From other experiences staff should know to at least knock 3 times and inform the guests who is at the door. Also what were they looking for if the room was just cleaned and we just checked in?!||Another disrespectful and not acceptable thing that happend was that we went out for the day we left the not disturb sign on the door, which means we didn’t want anyone to come in the room while we were gone or clean it. After whole day of being out we came back to the room where our things were “cleaned”, everything was just re-made, the towels weren’t even changed they were just re hung. Sign was taken down and put back inside. After complaining to receptionist he said he cant do anything and that it happened because their cleaners are not educated enough and obviously didn’t know as well as telling him that the hallway stunk of marijuana, his response was that it was Czechia and it’s allowed... where is the logic in that respecting others.. you can’t even smoke in the hotel. After that I assumed they went through personal stuff too as no-educated people probably do that. After our complaint he rudely walked off! What kind of response is this? Not educated enough? He didn’t want to discuss the thing at all and didnt offer anything beneficial to us as apology and had not even apologised himself at all. ||All of the receptionists that we had been communicating with were extremely rude!!! Also really unprofessional and don’t even wear a uniform (in a 4star hotel?!).. |I think the staff in a Motel would have been better and respect privacy better!!!||Breakfast was nothing special, has got nothing much to offer. Sadly we were not even expecting anything good after being “welcomed” by people like that and what we saw in the room. ||Last morning before we left we went for a breakfast at Novotel hotel close by and with same rating (4stars) and this can’t even be compared! Unfortunately Novotel was fully booked when we were looking for accomodation. ||Anyway....if I compare for example this hotel with 4 stars and hotel Novotel with 4 stars (all around the world+ other 4-5 stars rated hotels) then this means that this should be rated with 2 stars and Novotel with 5+stars!||At the end they also charged us for city tax aswell, which we were told it’s included. And after check out we didn’t get any bill or some kind confirmation that we stayed there, or have paid tax or anything. ||The ONE AND ONLY good thing about hotel Raffaello is only it’s location which is close to metro and tram stations that leads your way everywhere around Prague. ||If you want to stay in good area we would recommend you to search in this area, but definetly not this hotel. We will never be coming back to this hotel ever again. Luckily we still enjoyed our trip in beautiful Prague. ||Definitely not worth...

Our exspence began with no staff or check in desk we wondered around the block and asked near by business's but noone had a clue where we go. Then we found a poorly placed sign saying to check in at a different hotel a block away and across the street so had to lug our luggage further yet to finnaly get checked in. Finnaly get to our room and i hung my day bag which had a bottle of water and a few items mabey weighing 5 lbs total on the coat rack on wall of room which came off the wall and hit me in the head. The room is pretty dated and questionable clean especially the carpet with a weirdly high to climb into tub/shower. The bed was two small beds together which separate and very uncomfortable matresses and almost non existant 2 thin pillows. My back and neck hurt after stayinh here ontop of the bump on my head from the unsecured large wood coat hook thing thst fell off the wall. We would have asked for more pillows but who would you ask theres no front desk etc...I don't know what staff is like seeing as we never saw any at any point our 3 days there. Room had no ac which was very unpleasant since it was hot summer weather with intermittent rain and the windows can not be left slightly open (only fully open or closed) nor do they have screens on them to keep out bugs birds etc. It had an old world charm and decent sized rooms but needs a lil tlc i tried to make the best of and pretend it was exspencing old European life in the turn of the century. Location was not great slughtly out of the way of the main sights so you will do lots of walking, but Prauge is a beautiful walkable city to exsplore. However it seemed mabey we were in a slightly less safe area for venturing at night and it got a bit noisy at night with bars and party goers and if it's hot you don't have ac so wi down open to hear it all. It wasn't terrible but could use a lil tlc and updating or atleast some decent pillows...

I would not recommend this hotel. Arrived to find out they had given us a double room instead of a twin. The other guy I was shared with has a snore that would make you think of Leatherface chasing a victim in The Texas Chainsaw Massacre. When we enquired at the desk we were given the bull excuse of "This is the way twin rooms are in Prague" and that there were no other rooms left as fully booked. Room was in need of a refurb (wallpaper peeling off, carpet threadbare in places)||The shower was tiny and and your back constantly touched the tap which would either make you feel you'd been dropped into Mount Vesuvius or the Artic Ocean depending what angle you lightly tapped it. Breakfast was the same every morning and very cheap tasting.Everyone went about like they had won the lottery but lost the ticket. Had a fantastic time in Prague but my stay at this hotel was very unpleasant. I'd advise people to avoid as I've stayed in far nicer Travelodges and Premier Inns in the past. In fact I've stayed in nicer hostels than this place. Definitely not a...