Hôtel Mercure Avignon Centre Palais des Papes — Hotel in Avignon

Worst hotel we have visited in years. Don't even think about booking there. They are certainly very well located, however the tiny lobby, the rooms did not have air conditioning, the stained carpet, the dirty walls, the super small room, the typical bathroom of a highway motel. The hair dryer for some very strange reason cannot be used in the bathroom but only in the room where there is no mirror. We asked to speak to the manager who never called us, nor did she intend to give us an explanation. The only good thing about the hotel was the location and the young man at the front desk who tried to help us but it was impossible due to the conditions of the hotel. A motel and bad. They made us an authorization transaction for 600 dollars that is still pending, a week later. We asked for 3 additional pillows and they only brought one and a folded duvet for us to use as a pillow, which also had a torn lining. Do not go ! Avignon is very beautiful and full of hotels, it is not necessary to be next to the palace of the popes because everything...

If this hotel has any stars, it must be for its friendly staff and location. The restaurant's offerings are passable, though not noteworthy, but undeniably convenient. Unfortunately, the breakfast was an unpleasant experience; the scrambled eggs were soggy and served ice-cold, leaving a distasteful impression. The overall cleanliness of the hotel is subpar, with the hallways and bedrooms adorned with filthy, stained rugs. The pervasive unpleasant odor in the hallways and bedrooms compelled me to spray perfume to mitigate the stench, albeit with little success. Our suite, featuring a sofa bed, was marred by the absence of lighting, rendering the room practically useless for anything beyond luggage storage. I would have promptly sought alternative accommodation if not for our business commitments that kept us away from the hotel. Given my experience, I cannot recommend this hotel in good conscience nor fathom...

I was there April 21st, 2023 and the front desk service by Antoine was stellar! I could tell he worked long days seeing him in the lobby morning, afternoon, and evening. Yet he always had a smile on his face and cheer to spread daily. Great guy and what I think of when I look at Hotel Mercures. I used the safe and on that particular day, it wouldn't open. Anthony (Antoine) came to my room to tech and contacted support. I was out on an excursion and stressed that my passport, euros, and dollars were in the safe. A co-worker from the luxury sister location came over and got the safe open while I way away. Anthony texted the good news as I was set to head to Paris the next day. Antoine - vous etes mon super-hero! Alors et maintenant :) If you can get a room with a balcony view, that's the way to experience the...