Citadines Apart’hotel Place d'Italie Paris — Hotel in Paris

I stayed at the Citadines Place d’Italie for 12 nights, including six nights before my husband flew to Paris. This was the first time that we had stayed in an apartment or apartment hotel. ||Arrangement|We stayed in a one-bedroom apartment. Upon entering, there was a hallway with closets to the right. The hallway led to the bedroom in the back. The hallway on the left led to a small room for the toilette and next was the bathroom. At the end of the hallway was one room for the kitchenette and living room.||The bedroom was the size of a typical European bedroom with a double bed. Either side of the bed had a small table and an outlet. In fact, there were several outlets in the apartment. The bedroom had a dresser with three drawers and a closet. The closet area in the hallway consisted of a closet for clothes, a closet with shelves and another closet. The latter had an iron and ironing board.||The toilette consisted of only the toilet. To wash our hands, we had to go to the bathroom. The bathroom was modern and had a combination shower/tub. The sink had drawers underneath. There were some shelves to the left of the mirror for towels. We used two shelves for our personal items. The bathroom had two hair dryers. In addition, the sink area had a gel for the hands and the shower/tub had gels for hair and body.||The kitchenette had a two-burner stove, a microwave, and an under-the-counter refrigerator and dish washer. Dishes, glasses and cutlery were provided. A small table had four chairs. The living room area had a television and a sofa with two pullout beds. | |Breakfast|We did not avail ourselves of the breakfast. Instead, my husband went to a local patisserie and we had the free coffee from a machine in the lobby. ||Noise Level|We had no problems with outside noise. We were on the 7th floor (8th floor in the U.S.). The apartment must have been at the back, as we overlooked a Hippopotamus Restaurant. ||Laundry Facilities|A laundry room with two small washing machines and a dryer was on the premises. An app that was needed to use the machines was free and easy to use. ||Location|The location is excellent, within five minutes of the Place d’Italie Metro station, which has three Metro lines, 5, 6 and 7. There are also buses in the area. Line 5 leads to the Bastille area, line 6 to the RER B and the Eiffel Tower, and line 7 to the Louvre Museum and the Palais Garnier opera. HINT: Upon returning to the Citadines, take the Blanqui exit from the Metro, as it has an escalator to the top. ||Neighborhood|Getting safety out of the way. The neighborhood is safe and we did not feel uncomfortable. I am a petite, 78-year-old woman and traveled alone for the first six days. There are a lot of cafes and restaurants. Next door is Italie 2, the Place d’Italie mall, which has a Carrefour grocery store, an Orange store (where I bought an adapter), a Paul patisserie, a Starbucks, clothes boutiques, home décor stores and some stores that reminded me of Target, and places to eat, including the Hippopotamus Restaurant.||It is an ordinary neighborhood with lots of places to eat, pharmacies, patisseries and retail stores. It is not a “cute” neighborhood that is seen in the movies. The nearby Buttes aux Cailles neighborhood is the only “tourist destination” that I am aware of. ||Cons|The apartment is plain without décor It is also not brand-new and modern. I’m only mentioning this because some people want a certain atmosphere where they stay. It did not matter to us.||The tub was rather high and at 5’2” (1.524 + meters) I had to hold on to something to get in and out.||Other|I am regularly on the Trip Advisor forum and will see your message if you have...

Check in was closer to 4, although they did allow us to store our luggage because we got in about 11am. We walked around a bit and grabbed some lunch but was glad to be able to get in our room and shower and relax a bit after a long overnight flight. The taxi rate was $65 from the airport to the hotel. I like list so here we go: |Pros: |1)Room was clean - comfy bed |2)Staff cordial and professional|3)Coffee and tea in lobby was free |4)Store luggage for convenience if arrive early and want to explore before checking |5)Small kitchenette area equipped with microwave , two pilot burner, refrigerator, basic kitchen supplies. |6)location was good- metro right across the street, lots of restaurants and cafes within walking distance; mall underneath with grocery store |7) room equipped with iron/ironing board , safe |8) laundry area available (I did not use it) |9) we had 4th floor street view- it was nice and it was quiet overall ||Cons:|1) Breakfast was subpar - pastry, bread, watered down eggs, yogurt, ham, sausage, some fruit but not a lot of variety|2) no wash cloths - only hand towels and very thin, small sized towels for bath |3) towels were “self service” located in a room next to elevators by check in area- replenish your own |4) housekeeping only if your stay is longer than 6 days so clean up after yourself on vacation lol (there was a broom in the room ). |5) had to ask for more trash bags - trash receptor room available on your floor for your convenience (again clean up after yourself) |6)the tub had a high step in and it was difficult to not soak the floor because the shower door only went half way . It was also very SLIPPERY in the tub after lathering up with soap . Had to utilize hand bars to navigate safely |7) window curtains were stained with brown substances - not sure what it was but it was quite a bit and very noticeable.|8) room was smaller than average- maybe ok for just two people but could see it being crammed with any more than that. |9) hotel didn’t share a lot of information about the area or recommendations unless inquired specifically. I think they had a binder but it was off in a corner - not noticeable unless you looked for it. |10) I didn’t find the workers to be “friendly” (although professional) but greetings when coming and going would have been a nice welcoming gesture. If I didn’t say it first it didn’t happen . |11) if you want to take advantage of the free coffee you can carry your cup from your room downstairs and walk back very carefully with the hot beverage while getting back to your room using the lift (what would it take to go a step further and offer guest paper cups at service station?) ||Overall, it served the purpose for this trip. It was our first time in Paris. If we came back we probably would choose another hotel, especially if we were extending our stay longer...

Title: Terrible Hot Water Issue and Poor Customer Service

We are a family of three who stayed at this hotel for five days, and unfortunately, our experience was far from satisfactory. We occupied a family room that was meant to accommodate four people, but the issues we faced throughout our stay made it one of the worst experiences we've had during our travels.

The room came with a bath tub, which initially seemed like a nice touch, but as soon as we filled the tub on our first evening, we realized there was a major problem. The water turned cold after just one fill, and no matter how long we waited, it didn’t heat back up. We reported the issue to the receptionist, and he gave us a key to a studio with a bath tub, where we were able to fill the tub with hot water without issue. This was a temporary fix, and we were told the engineer would address the problem on Monday.

However, when we returned to our room on Monday, the same issue occurred. The hot water ran out after one bath, and once again, we were moved to another studio, this time with just a shower. While the shower worked fine, it wasn't what we had booked, and it was disappointing to deal with the inconvenience. We were told the hot water problem would be fixed, but it clearly wasn’t.

On Tuesday, when we complained again about the lack of hot water, the receptionist completely dismissed our concerns and insisted that we had been "lavish" with the hot water usage. This was not true – we made every effort to use as little water as possible. To make matters worse, we were told that after a few hours the hot water would recover. After waiting for six hours, there was still only mildly warm water, not hot enough for a bath. It was extremely frustrating to be blamed for an issue that was clearly a hotel maintenance failure.

By the time we left on Thursday, we were thoroughly disappointed by our stay. If you're looking to enjoy a proper hot bath during your trip, I strongly advise avoiding this hotel. We’ve traveled extensively, and this was by far one of the worst experiences we've had, not only because of the lack of hot water but also due to the poor handling and blame placed on us by the staff.

We hope the hotel takes this feedback seriously and improves their maintenance and...