Mercure Paris Pigalle Sacre Coeur — Hotel in Paris

My girlfriend and I recently got back from a two month trip to Europe. We stayed in approximately twenty different Accor hotels with a lovely experience in almost every one. When we arrived at the Mercure Paris 9 Pigalle Sacre-Couer there were two staff at the desk that were folding papers (most likely bills). They had just finished serving two people who were checking in but as we approached the desk they both didn't look at us. When I inquired if we could check in, one of the staff members, a man by the name of Abel abruptly told us to wait while they both finished folding the papers. Abel checked us in and towards the end of the check in he stated that I would need to provide credit card details. I asked Abel if my card would be charged anything to which he answered no (I asked this because I still needed to add funds on my card). The card declined. Abel handed me back my card saying that I had no funds. To ensure that we didn't waste any time I asked if we could pay in cash to which Abel responded that we had to pay on card. So I put the €50 on my card. Throughout our entire stay at the Mercure Paris 9 Pigalle Sacre-Couer Abel seemed disinterested in anything that we had to say, often looking in the other direction when we went to talk to him. Once we checked out Abel informed us that the money should be returned on my card within a matter of days. As we continued our journey around Europe I noticed that the money was still pending in my account. I hadn't had this issue with any of the other hotels so I decided to call the hotel after one week. I spoke to Abel on the phone and he told me in a very condescending tone that I should wait at least ten days before I dispute a transaction. I was away from home so I had to wait until I was back in Australia to contact my bank due to my different Sim card. After 20 days the money had still not been released so I checked in with my bank who told me that Mercure Paris 9 Pigalle Sacre-Couer had not properly released my money. I asked my bank what I could do to fix this and they sent me clear instructions so that I could receive my pending funds. The instructions had to be read and filled out by the staff at the hotel so I sent the staff of Mercure Paris 9 Pigalle Sacre-Couer an email with the instructions attached. I also called up the hotel to ensure that they understood the instructions. The staff then sent the email to the wrong address followed by sending it without the right attached documents. I had to call both the bank and the hotel over 3x to fix this simple issue. Each time I would ask if the staff understood and each time they confirmed that they did understand; and yet, they still created more issues for me that I had to fix in order to receive my money. I spent over 7 hours of my time trying to fix this issue which could have been fixed if any member of staff at the hotel had simply followed my instructions. At one point a staff member refused to follow the details I was given directly from the bank because it didn't match their transaction number. Once again, I had to resolve this issue by calling the hotel on the phone to explain that I just wanted my money released.

After much frustration with no avail, my money was finally released after 4 weeks. When I explained how dissatisfied I was with the unprofessionalism and lack of service to the manager of the hotel, she simply stated that she disagreed with me and for me to prove it.

I have never been this poorly treated at a hotel in my whole life. I am a long standing customer and to date I have stayed at over 25 Accor hotels ranging from 1-5 stars. But never have I felt so exhausted, ignored and frustrated with a group of hotel staff.

I have recommended Accor to all of my friends and family for three reasons: your outstanding service, your polite staff and fantastic locations. I only received one of those during my visit to Paris. Rest assured, I will be telling everyone to stear clear of the Mercure Paris 9 Pigalle...

I stayed 5 nights at the Mercure Paris Pigalle Sacre Couer in late August.||The original booking was made in July via the hotel website.|I was asked to provide credit card information via email.|The next day my credit card was deemed compromised by the bank.|Including attempted purchases in France.||We arrived via Eurostar at Gare du Nord (with a new credit card), the Uber ride to the hotel was 27 euro. Upon arrival the Uber driver insisted on carrying my luggage into the hotel as he suggested it was a bad area, while pointing to a group loitering beside the hotel.||I had read the reviews prior to booking about the sex shops on the street. |Perhaps I underestimated them. 80 % of the shops on the street are sex shops including directly beside the hotel. They are not covered glass storefronts like North America. I realize this is Paris but my 3 kids definitely had questions.||We had originally booked 2 rooms including a classic double and privilege room with sofa bed for a family of 5. |My mother in law decided to go last minute and I figured there would be enough room with the sofa bed in the privilege room.||Upon arrival the front desk noticed the extra person and let me know that the maximum occupancy for the privilege room is 3 which is a random number for having 2 beds in the room. The front desk explained this was for fire code.|It was my fault for not contacting the hotel in advance to let them know I was bringing another person but I didn't think it would be a big deal.||I contemplated cancelling my reservation, however the front desk suggested she could book us 3 standard rooms for the same price instead.|The only difference would be that I would have to pay the tourist fee for the extra person for 5 nights. This was agreeable.||The hotel itself is old and small, but charming and clean.|The room cards are required to work the elevator.|It seemed like everyday we were either locked out of our rooms or unable to utilize the elevator which required us to reset our room cards daily.||The location of the hotel is good. The Moulin Rouge is on the same street. |Tourist spots like Sacre Coeur, Opera, Lafayette Galeries are walkable. |I did not use the Metro but it was metres away from the hotel.||The day before checkout I was approached by the front desk who advised she was told by her manager that she could not offer what we had agreed on at check-in.|The front desk uncomfortably apologized and suggested I would now be charged full price for 3 rooms. ||My original booking cost was 1217 euro ($1834 CAD).|My new cost was 1697 euro ($2633 CAD)||With only a day left in my trip I didn't have much choice but to pay the full amount. |If I had known in advance I would have cancelled the...

From reading the reviews i see they have not addressed the issues with said over night staff member. I am basing this review solely off of this issue. I am a woman with back problems traveling alone on the last leg of my 3 week long euro trip. I booked the mercure because i stayed at another location in Paris two years ago and enjoyed the experience and room. I arrived to the hotel in the middle of the night, the Uber brought my bags to the door and rang a bell and stated someone would be out to help me. After ten minutes no one arrived and i rang several times, as i looked in there was a reflection of a man somewhere inside. It was unclear where due to the windows and mirrors etc. finally i realize the door is open and i struggled to pull my large checked bag inside. I exclaimed about no one being able to help me with my bags and he brushed it off. After heading to my room i realized there are 5 more stairs to go down to the elevator and i really didn’t feel like being bed ridden the last two days of my trip due to lifting my heavy bag. I asked if the staff member could help bring the bags down the stairs and he told me “everybody has back problems” and that it is “not in his job description”. Mind you I’m 28 years old, with back problems at fault of a car accident and not because of my health or lack there of. After replying “everyone has had back surgery?” he finally hesitated but helped bring the bag down the stairs, i still struggled with them the rest of the way to the room as the place is very small and carpet. I honestly was going to look for a new hotel room the following day because of this, if it wasn’t for the wonderful man that works in the kitchen. He was most helpful with the coffee machine at breakfast and not allowing me to eat raw eggs that i thought were already hard boiled and ready to eat. He cooked them for me when we were supposed to cook them ourselves. The following day when i checked out and was bringing my bags out of the elevator the same man jumped up to help me with the bags up the 5 steps i had problems with upon check in. I was so grateful for him and his kindness restored my faith in humanity. If this was not in anyone’s job description it definitely wasn’t in his. The overnight staff is a different story. This man should not be allowed to work in a facility such as this if he is lacking in...