Renaissance Paris Nobel Tour Eiffel Hotel — Hotel in Paris

NOTE: This is a re-write of a previous post which I deleted as TripAdvisor doesn't allow edits. I have re-written it, and increased my rating from a 1-star to a 3-star, based on positive actions eventually taken by hotel staff||This started off as the worst service experience I have EVER had at a Marriott Bonvoy brand hotel. We, including my two young children did NOT sleep well at all the first two nights during this stay due to noise FROM THE HOTEL. We were, incorrectly, placed in a room that was inappropriate for young children. | |We booked this hotel in February 2025, and did so over the phone. The reason was to ensure we could get connecting rooms appropriate for our family of 4 (with 2 young kids). When booking over the phone, they said to email the hotel again within a week of our arrival. So, I emailed them 2-weeks before and received a very non-commital reply. I replied indicating how important this was to our stay; the hotel did not feel it necessary to respond. So I emailed again, 1-week prior to our stay ... again the hotel did not feel it necessary to respond ... how kind.||We arrived for our stay to find that they hotel not only had NOT given us the connecting rooms, but had put us in two rooms on DIFFERENT levels. Fortunately, Michele ( a very kind representative of the hotel) did her best to help us. Unfortunately, the only connecting rooms left were handicap accessible rooms with showers that are not designed for young children (no tub or shower separator; alarms throughout that my 7-year old thinks is funny to pull; toilets that are too high) AND which are located immediately next to the hotel's outdoor restaurant/bar, where they have live music every night until midnight. Needless to say, our kids can't fall asleep at night (and neither can we). The sound of the bartender shaking/mixing drinks was so loud, it's as if he was in the room with us!||We did try resolving this with the hotel. Michele did her best, but had to pull in her supervisor, Julia. Unfortunately, Julia wasn't really in the mood to truly help resolve the situation. She repeated that all other connecting rooms were assigned to others (despite my contacting the hotel three times well before the stay), and they could only move us to smaller rooms (below what we paid for) on separate floors. She offered no solutions and instead asked me how she could make it right. So I did the job of the hotel and offered solutions. First I asked if we could be moved to a larger room or suite, combining our two rooms into one larger one. She said no larger rooms were available. Second I asked if we could wait 1-2 nights and then be moved to a better, more appropriate room. She said that she could move us for our first night to a room that would meet our needs, but that she would have to move us again after that night due to someone else's booking (I'm glad at least someone is getting what they requested). Finally I suggested an offering of Marriott points, trying to show some level of understanding for the apparent lack of space in the hotel. She asked "how many points would help resolve this for you?" Not being in the hotel industry, I suggested 100,000 (for a 5 night stay where our needs are not met). She scoffed and said she could not give that to us since we "asked for an adjoining room and got one." I tried, kindly, to point out that yes, on paper, the room was adjoining. However, we had also indicated young children would be staying there, and that these rooms were NOT appropriate for young children due to all of the reasons stated earlier in this review. She stayed silent for a minute, and then offered 10,000 points ... which is the lowest possible amount Marriott tends to offer. It's what they offer when the A/C unit makes too much noise in your room one a 1-night stay. ||Only after my family and I sat awake for the second night in a row, because Julia put us in connecting rooms ... where noise flows from the outdoor bar, from carts filled with glass being pushed right outside our windows on the 1st floor, where my wfe has slipped due to water pouring from the shower onto the rest of the bathroom floor, where there are cracks in the wall, where the closet light doesn't turn off and shines light into the bedroom, where the room remains freezing even when we up the temperature to 23 C (73.4 F), where the hallway smells of something like mold and cigarettes mixed...only after we complained about this for the 2nd night in a row (and after I posted the initial 1-star review) did the Renaissance Paris Nobel Tour Eiffel realize that they gave us the worst possible adjoining rooms for young children to be in. ||Fortunately, on day 3 two other managers, Charles and Coraline, stepped up and provided a resolution. They found us adjoining rooms on a higher level (likely due to someone checking out), which were more along the lines for what we had paid, and which were not subject to as much loud noise from bartending and music until 1 am each morning.||They moved us on day 3, with the help of Romain, a very kind representative of the team who was our POC the rest of the visit, and gave us some nice juices, snow globes (for the kids) and chocolates in our new room as well. Fortunately, the rest of the visit was mostly nice and uneventful. If it wasn't for the absolutely awful start to this visit, I'd have considered giving it 4 or 4.5-stars.||The location is wonderful, and the...

I liked the hotel itself - the location was great, the rooms were nice. But the management / communication end of my experience has been terrible. ||1. The hotel over billed me $400 euro. I had booked a non-refundable all-in rate on the Bonvoy app. When I checked out and since I had no additional charges they said they’d email me the bill. They did not. 2 weeks later I had to contact Marriott to contact the hotel and finally I got the bill. That’s when I saw that I was overcharged $400 euro. I contacted the hotel and they explained that the extra $400 was for my credit card hold for incidentals from when I first checked in. But it wasn’t a hold. They literally charged me for it in the final bill! Its insulting to be told that it’s standard practice to bill me $400 extra for the hold charges as part of my final bill - I’ve stayed at hundreds of hotels all over the world and this is certainly not how it works. Is this even legal that they can just charge the hold as part of my final check out and then just say they were planning on refunding it after a few weeks?! |2. After some back and forth they tell me that they refunded me the $400 euro. I wait and don’t see any refund to my credit card. I get in touch with them again and they tell me they refunded it to the card that my Marriott account had on file. Not the card I gave them when I checked in. Not the card that they charged my entire stay. They charged an old card I had in my Marriott account that has been closed for a year! I contacted them again saying they credited a card that is not active that I never gave them. They said they’d look into this with accounting and get back to me. They did not. Over a month after check out I still do not have a refund and now I have to go back and forth with my credit card company for the card that is closed. Again not the card the hotel billed me on. Is this even legal? |3. There was bad information given about the breakfast. At check in I was told that the breakfast buffet was $35 a person. So we never ate there and went elsewhere every day. Then on our last day there we decided to eat at the buffet before heading to the airport … and when I went to pay I was told it’s free for all guests, no one pays. So I could’ve been eating there for free for 4 days and instead I didn’t because I was told by the front desk that it’s $35 a person. It really ticks me off that I was buying breakfast elsewhere when I could’ve been eating at the hotel for free but the check in desk told me the wrong thing?! |3. Despite booking thru the Bonvoy app and ensuring they had my Marrriott info upon check in my Bonvoy nights were never credited. after 2 weeks I had to follow up with both Bonvoy and the hotel on this. I got them but super annoying that I had to follow up on it to get them |4. The Bonvoy app had a promo running when I booked that said I’d get extra points for staying here. I clicked on the promo, clicked on the room, booked it. No promo points were given. Marriott Bonvoy said to take it up with the hotel directly so I went back to the hotel and sent them my screen shot of the promo offer. They said they don’t any see that offer in my confirmation and then said they’re fully aware of all promos that are running, inferring that I was making it up? I had the had the screen shot with the offer dates! Then they blamed it on Marriott marketing and said they will not honor it. |5. Because this is an international property Marriott Bonvoy really hasn’t helped much in addressing any of these issues. Each time I’ve contacted them they have told me that i need to work it out with the hotel directly. So here it is a month later and the still don’t have my $400 euro they overcharged me, I’ve had to manage a ridiculous amount of back and forth with Bonvoy and the hotel, and it looks like they will not be honoring the bonus point offer I signed up for. Extremely...

Overall, the Renaissance Paris Le Parc Trocadero Hotel was a good option while staying in Paris. We were disappointed as a Platinum guest not to receive an upgrade, however, we also understand that several of the nights we were there, the hotel was fully booked. We used points, however, considering the cost of the room when we checked, we would definitely use this as an option if we had to pay in Paris, too. Our room (512) had an Eiffel Tower view when looking out the side of the window, however the furniture was a bit worn. The walls also had several gashes in them and the ceiling had two spots that were cracked in the plaster (looked like water damage). If you like a hard bed, then the beds here are not for you, as the mattresses seem old and are very, very soft.

The location is great--very close to the Victor Hugo and Trocadero Metro stops. There was construction in front of the hotel on the roadway which made getting Uber drivers and taxis a little challenging, but we worked around it. The air conditioning seemed to work fairly well, although the temperature outside was never above 75F. Breakfast option was great as well--much better than the "lounge" breakfasts you find in the United States.

As a Ritz-Carlton Platinum Rewards member, I would definitely say this is nowhere near a true 5 star like the Ritz-Carlton, but for European standards, the Superior room was quite sizable (bathroom was tight) and the stay very comfortable. The staff of the hotel was very attentive and made you feel welcome.

If you forget your passports in the safe like we did, make sure the hotel doesn't send them in a taxi without an escort. The front desk staff told us they were going to get in a taxi and bring them to us and that we would have no problem making our train--clearly they were on Paris time as what should have taken 20 minutes took an hour. To our horror, a cab driver (without a member of the front desk staff as told on the phone) shows up at the train station with our passports. This is not acceptable when dealing with sensitive documents like passports. Had the property told me they were sending the passports unaccompanied (they in fact told me a member of the staff was going to get in the cab and bring them instead), I would never have allowed it. As it is, we missed our train and had to pay 100 Euro to change our tickets to the...