City of Architecture and Heritage — Attraction in Paris

Could be a good place but Museum Security are aggressive.

Dear Sir / Madam:

I am writing to you about the accident happened yesterday at the entrance of the Cite del Architecture at Trocadero Square about 18:25. Please forward my complaint to who it may concern as I don’t know who I should address the issue of the aggressive attack of the Head of the security office.

First of all I am very frustrated how the museum security Head acted. It is absolutely inappropriate and violates the law the way he behaved yesterday.

Me and my sister came yesterday to visit museum. We arrived at 18:20. The first security person (doesn’t know his name he didn’t tell) said that the museum is closed although the working hours are till 19:00. He didn’t tell much English, we are trying to ask a question why we can’t come in if there are plenty of time and we were about to make a quick visit to see. He refused to tell us anything. I asked for a manager or museum attorney to find out.

After 5-7 minutes the Head of the security came in who was very unpleasant from the very start. First he said that he doesn’t speak English and tell my sister to translate me from French what he says. I tried to ask simple questions he didn'e even try to listen. He behaved very aggressively.

When we were leaving the entrance he started to follow us moving aggressively towards my sister I slightly raised my hand to block his moving towards her he touched my hand with his body and then became insane. He started yelling at me speaking in English which means that hi lied when he said earlier that he doesn’t speak English.

He behaved like a criminal and the second security guy even grabbed him away from me because he might have understood that your Security Head is insane and behaved inappropriate and above the law.

This is my official complaint that I want you to forward to the Head of the museum. That Security Head should not be allowed to speak to anyone until he is checked for aggressive actions and behaviour. My sister and me were damaged by his attacks and the way we were spoken by your security. We didn’t do anything wrong. we didn’t do anything bad but the evening was ruined and we were very stressed.

I will definitely report right now to the state officials who are in charge of it. That was...

Do not plan to leave any time after 6:30pm if you are doing the audio tour!! You are required to leave a piece of ID with the desk you receive the headphones from for the duration of your visit. They rushed us out at 6:40pm today even though it is open until 7pm which we were not warned of at the beginning of our visit. We did not get to complete the tour. When we went to return the headphones and phone the desk was closed and locked so we were met with confused staff who didn’t know where to put them. We were distracted and frustrated as we left so failed to realize we had not gotten our ID back. When we realized this we ran back to the museum but were met with a dismissive security guard who told us he could not help us and to return tomorrow morning at 11am when they re-opened to retrieve it. This was after we repeatedly informed him our flight back to Canada leaves at 9am that day and had asked if he could call someone. He smugly smiled through the entire interaction. After we explained our unfortunate situation for the fourth time he walkie-talkied one of his co-workers who informed him they had the passport in their office and we could go retrieve it immediately. Before telling us how to do this he asked if we spoke French after the entire conversation with him seconds before was completed completely in French. The retrieval process was easy and the other guard was very kind and helpful. Since they had locked their station before we left the building I am under the impression our ID was removed from the building before we left the first time. Very...

A hidden gem. Absolutely stunning. One of my favourite museums in Paris.

The pieces in this collection will blow your mind in the details and size. This is a must see, highly recommend.

Museum ticket (permanent collections): €9 (€6 reduced rate)

FREE entry for all on the first Sunday of the month for permanent exhibition.

The Cité de l'architecture et du Patrimoine is housed in the Palais de Chaillot, on the parvis du Trocadéro in the 16th arrondissement of Paris and offers a breathtaking view of the Eiffel Tower.

The Cité comprises a museum, a library, an auditorium, a school for architects, a specialist bookshop and a restaurant. 22,000m² .

The Cité is entirely devoted to architecture and urban planning, a place to make discoveries, look, learn, understand and enjoy strolling around. The Cité provides a unique experience: a tour of France and its finest buildings and constructions from the Middle Ages to the present day in 1hr30. A collection of life-size models and reproductions; a museum of architecture in 3D!

The Cité de l'architecture et du Patrimoine has three galleries in which the permanent collections are presented: the gallery of life-size casts, the gallery of paintings and stained glass windows and the gallery of models of modern and contemporary...