Aparthotel Adagio Access Strasbourg Petite France — Hotel in Strasbourg

When I arrived, I was first in queue to check in. However, there was another guest that needed help, so I allowed their request to be fulfilled. And then, another guest walked in to check-in and because they spoke French, they were served first and got their room keys, etc. Only when all the others were served, then the reception turned to me and said, “Now your turn”. My family and I literally just stood there for a good 10-15 minutes while all these were going on, in French.

I had booked 2 family room (for my family of 6) and was given rooms on 2 different floors - 1 on ground floor and the other on level 8. Because I was given rooms on 2 different floors, I had to shuttle up & down to check on my kids which were at the other room. The lift was slow and needed an access code - so really troublesome just to move around.

When we got to our rooms, I just felt that the overall condition of the rooms were pretty bad. My bathroom sink stopper didn’t work. It could not open hence I could not use the sink there since water will not drain away. The heater in the room did not work either, so had to sleep in a pretty cold room.

The other room was not much better. One of my kids went for a shower, only to find that the soap dispenser is only dispensing water. The rest decided not to bath or shower.

Given how we were treated when we arrived, we also decided not to bother reporting these problems as we don’t think the staff is going to be helpful at all.

Fortunately, it was only for 1 night and all of us couldn’t wait to check out and leave.

We previously had a very good experience at the Adagio Aparthotel at Annecy hence we expected something similar. This was a real...

We stayed in room 1708. As we arrived at the evening to take a shower, the hose was broken and we could not take a shower. ( water leaking out, No pressure)

We refrain from calling as it was almost 11pm / midnight

Next day, early morning we called the front desk and Patricia, our shift receptionist claimed there was not technician, there was not other room available and we could take a shower at the reception.

I could not express not only the lack of maintenance of the hotel but the lack of training from the management to attent claims. It is basic to have the shower and toilet working.

At the end, we could have a shower at the handicap room at the 2nd floor.

SURPRISINGLY as we picked up out baggage in the afternoon, at the front desk there was another guest claiming about the same issue and the same room 1708. It is incredible how the lack of interest and attention to a customer.

Front desk assigned the room again not even reporting the issue and leaving the problem to their team on the afternoon shift.

Another points:

The hotel location is misleading. Indeed there is another adagio closer and better located near Petite France. Also, in the neighborhood there is very little choice of services. It was hard to find a bakery.

Again room 1708 needs a deeper cleaning of the kitchen. It seems that the bell is dirty as it smells as you enter in the room.

Definitely recommend not only to basic do maintenance (cleaning walls for example - we found a mosquito squashed by the toilet from the previous guest)

Air-conditioning is equality in bad condition. Strasbourg was above 34 degrees in August, we expected to have some comfort...

We stayed in room 1708. As we arrived at the evening to take a shower, the whose was broken and we could not take a shower.||Next day, early morning we called the front desk and Patricia, our shift receptionist claimed there was not technician, there was not other room available and we could take a shower at the reception.||I could not express not only the lack of maintenance of the hotel but the lack of training from the management to attent claims. It is basic to have the shower and toilet working.||At the end, we could have a shower at the handicap room at the 2nd floor.||SURPRISINGLY as we picked up out baggage in the afternoon, at the front desk there was another guest claiming about the same issue and the same room 1708. It is incredible how the lack of interest and attention to a customer.||Front desk assigned the room again not even reporting the issue and leaving the problem to their team on the afternoon shift. ||Another points:||The hotel location is misleading. Indeed there is another adagio closer and better located near Petite France. Also, in the neighborhood there is very little choice of services. It was hard to find a bakery.||Again room 1708 needs a deeper cleaning of the kitchen. It seems that the bell is dirty as it smells as you enter in the room.||Definitely recommend not only to basic do maintenance (cleaning walls for example - we found a mosquito squashed by the toilet from the previous guest)||Air-conditioning is equality in bad condition. Strasbourg was above 34 degrees in August, we expected to have some comfort...