Radisson RED Tbilisi — Hotel in Tbilisi

Want to ruin your vacation? Go to Radisson Red.|This is a place where not only is there absolutely no service, but the staff even find the courage to insult their guests.||Before diving into our “amazing” experience, let me say this: yes, the hotel looks good—stylish, new, aesthetically pleasing. But when it comes to service? It doesn’t even deserve 3 stars. Personally, I wouldn’t give it a single one.||We’re newlyweds and made sure to mention it to the hotel three separate times in advance. Yet, when we arrived, we were greeted by a young man who managed to insult us with an inappropriate joke about the political situation before we were even checked in. In the room, there were no congratulations waiting for us—no sparkling wine, no fruit basket, nothing. For hotels of even a 4-star standard, this is the bare minimum.||When we tried to sort it out, the so-called “gift” was delivered to us only a day and a half later. Yes, they apologized, yes, they extended our stay as a “compliment,” but it didn’t help. Our impression was already ruined. Even their promises were handled poorly and slowly. Honestly, it felt absurd to have to beg a Radisson 5-star hotel to do at least something.||Now, let’s talk about room service. If you’re hoping to enjoy a cup of coffee on your balcony in the morning, don’t count on it. It’ll arrive only by lunchtime, since it takes them 30–40 minutes to bring coffee—despite having a huge team of staff. The same goes for anything else—even just glasses.||As for their restaurants: we tried one of them, and there were exactly two other guests inside. We ordered two glasses of sparkling wine and, believe it or not, waited 25 minutes. Meanwhile, staff were everywhere, chatting among themselves, completely ignoring us.||The dry cleaning? Only on the second attempt did they manage to do something halfway decent. The first time, there was absolutely no difference at all.||I could go on and on, but I think the message is clear. We honestly don’t understand who writes them glowing reviews. For us, this place is nothing but a disgrace to the Radisson brand.||And to all the newlyweds out there: don’t ruin your honeymoon! Choose another hotel. Even if you pay more, it’ll...

Want to ruin your vacation? Go to Radisson Red. This is a place where not only is there absolutely no service, but the staff even find the courage to insult their guests.

Before diving into our “amazing” experience, let me say this: yes, the hotel looks good—stylish, new, aesthetically pleasing. But when it comes to service? It doesn’t even deserve 3 stars. Personally, I wouldn’t give it a single one.

We’re newlyweds and made sure to mention it to the hotel three separate times in advance. Yet, when we arrived, we were greeted by a young man who managed to insult us with an inappropriate joke about the political situation before we were even checked in. In the room, there were no congratulations waiting for us—no sparkling wine, no fruit basket, nothing. For hotels of even a 4-star standard, this is the bare minimum.

When we tried to sort it out, the so-called “gift” was delivered to us only a day and a half later. Yes, they apologized, yes, they extended our stay as a “compliment,” but it didn’t help. Our impression was already ruined. Even their promises were handled poorly and slowly. Honestly, it felt absurd to have to beg a Radisson 5-star hotel to do at least something.

Now, let’s talk about room service. If you’re hoping to enjoy a cup of coffee on your balcony in the morning, don’t count on it. It’ll arrive only by lunchtime, since it takes them 30–40 minutes to bring coffee—despite having a huge team of staff. The same goes for anything else—even just glasses.

As for their restaurants: we tried one of them, and there were exactly two other guests inside. We ordered two glasses of sparkling wine and, believe it or not, waited 25 minutes. Meanwhile, staff were everywhere, chatting among themselves, completely ignoring us.

The dry cleaning? Only on the second attempt did they manage to do something halfway decent. The first time, there was absolutely no difference at all.

I could go on and on, but I think the message is clear. We honestly don’t understand who writes them glowing reviews. For us, this place is nothing but a disgrace to the Radisson brand.

And to all the newlyweds out there: don’t ruin your honeymoon! Choose another hotel. Even if you pay more, it’ll...

I am compelled to express my deep dissatisfaction with my recent stay at Radisson Red in Tbilisi. Despite the hotel's appealing ambiance, my family's experience was incredibly disappointing due to abysmal room service.

Unacceptable Cleanliness: One of our junior suites was unacceptable. It was filthy, overrun with ants, and completely unprepared for guests. When we brought this to the attention of room service, the staff member had the audacity to argue with us instead of addressing the issue. This was completely unprofessional and unacceptable.

Delays in Room Change: After multiple complaints, we were finally offered a room change the following day. This delay was frustrating and indicative of a lack of urgency in dealing with guest issues.

Tidy Up?: The other two rooms were just as neglected. It was painfully obvious that housekeeping spent minimal time tidying up or making the beds. We returned to find our rooms in a dreadful state multiple times, which is simply unacceptable for a hotel of this supposed caliber.

Broken Promises: When we reported our concerns, a staff member assured us that management would be notified. However, the following day was worse, highlighting a complete failure in customer service and attention to guest satisfaction.

This experience was beyond frustrating, and it’s clear that significant improvements are needed in housekeeping and guest relations. I sincerely hope the hotel management takes this feedback seriously to ensure no other guests endure the same ordeal.

one last point. sepnt 2 days without hand wash. bottles...