The Biltmore Hotel Tbilisi — Hotel in Tbilisi

SPA and swimming pool experience: I went to the Biltmore hotel for to swim in indoor swimming pool and for massage and spa. Water was quite cold in swimming pool. There was a swimming trainer lady training one teenager in swimming by giving orders (how to swim) with veryoud voice which was creating of course echo and which was creating huge noise included teenager's splashes on the water and his loud replies to the trainer. Literally, they were behaving as if there were only two of them at the swimming pool area.

Spa: Finnish sauna is very little. Fits only 4 person maximum. People talk in this little space not respecting others being there also (for RELAXATION). Jacuzzi is also very small, barely fits 2 persons in it, water was greezy/oily in it. Seems, they don't clean it often enough. Steam room was ok, but also very small. Also for 2 persons. I am surprised, why they made so little spa facilities in such a huge hotel.

Massage: seems, they don't have massage therapists on the place. They have them 'on call'. I booked 1 hourw swedish/classic massage (which costs 300 Lari). Massage therapist (with name Marika) started giving me so hard pressure that it was very painful and it was making me scream. I stopped her few times and asked her to give me less pressure. She was starting each time with medium pressure and she was increasing pressure until I was screaming with pain again and until I was asking her to stop massage. When I screamed and stopped her 3 times, she told me an "excuse" - as if she was giving me a pressure according of Swedish/Classic massage and as if less pressure would be given to me if I would book a Aroma/Relaxation massage. (It is a complete lie as I am an ex-massage therapist myself, worked at few 4 and 5 star hotels' spas as a massage therapist and I know it very well what kind of pressure must be given on what time of massage and I know how guest's/patient's wish of the pressure must be considered during massage).

As I couldn't make her understand simple rules of giving massage in spa - then I asked her to do a soft pressure as if she was doing Aroma/Relaxation massage (which costs 250 Lari, but of course I paid for Swedish massage, 300 Lari).

She again went on massage with medium pressure, increased, increased until I screamed again with pain and again I asked them to stop.

I again told her that I don't want such strong pressure during massage which gives me a pain. She replied to me that she doesn't understand what I want. Me: Excuse me?! 😐 For the note: she is Georgian and I was talking to her in Georgian language, so, there couldn't be language misunderstandings.

When I reached home that day - I had 4 black spots on my legs as a result of her sadistic pressures.

P.S. Working in few spas myself and seeing many different massage therapists working next to me - I have enough experience to say that there are massage therapists sadists by personality (they get a mental pleasure by giving a physical pain to another person). And unfortunatelly this massage therapist (some Marika by name) was the same personality. When I was screaming with pain and turning my head towards her for to say to stop and to go on massage with less pressure - I was always finding her watching me with a smiley face. Me - in pain caused by her, and she smiles. It is ubnormal. It is mental illness with name sadism.

Such people must not work(!) at such spas!

Towels in spa was worn off, torn, had smell of the rotten, old oil....

The building looks quite impressive even from a fair distance and as soon as you enter you are pleasantly surprised by the nicely decorated lobby and how well it's air conditioned.

The check in procedure was a bit slow (I guess that's standard for them judging by what I've seen with other people trying to check in while I stayed there). The reception staff were speaking English very well and were mostly helpful - although not up to a proper 5* standard.

There is one member of staff I need to mention here: the VIP Manager Tata Partskhaladze. She was by far the most helpful and nicest person in the whole front office and always greeted people with a huge smile and a desire to be genuinely helpful ! She even helped me arrange something nice for my girlfriend - as it was a special occasion for us. You need more people like her in your business and she definitely deserves a promotion and a raise.

Once we got to our room on the 19th floor (I think it was 1906 at the end of the corridor but I'm not sure anymore) we were amazed by the amazing views and how nicely it's decorated. Simply opening all the curtains and letting in all that natural light made the room feel considerably bigger and more welcoming. During our 5 nights there, housekeeping did a marvellous job as well and they even fixed a minor maintenance issue with our door without us reporting it. I will also mention that all the facilities in the room were working as intended and you can see that the hotel was built very recently (I understand it was inaugurated in 2015), so that's another plus in my book.

We've given their restaurant on the top floor a chance as well and, as you guessed, we were delighted with the food and staff there as well. My only gripe would be the very long time it took for them to bring us our food (I think it was close to 45 mins) but it was well worth it and the prices were fair.

They also have a nice, big, swimming pool on the lower floor and a (tiny) spa with a Jacuzzi hot tub which got a bit overcrowded during the evening. The gym they had on site also did it's job - although nothing amazing.

If you're ever visiting Tbilisi and want to stay in this hotel, I recommend you book the 'Executive Suite' for the best experience you can get for your money. Will surely stay here again !...

The best part about this hotel is the location—right in the city center, which makes getting around easy. The staff were also amazing—friendly, professional, and spoke English well. Unfortunately, that’s about where the positives end.||The rooms were outdated, and while they were spacious, the lighting was terrible. Basic amenities were missing—no dental kit unless requested (and when provided, it was the cheapest possible), and no liquid soap for handwashing, which didn’t feel like a 5-star experience at all.||As for the hotel itself, I didn’t get to experience all the amenities, but I did try the dining options, and that was easily the worst part of my stay. The breakfast was extremely poor—barely any selection, no pancakes, waffles, or variety. The biggest shock? No coffee machine. Just basic filter coffee with milk, and if you wanted a cappuccino, café latte, or hot chocolate, it was an extra charge. Honestly, I’ve had much better breakfasts at 3- and 4-star hotels. The only decent part of the breakfast was the fruit.||Then there’s Xeme Restaurant on the 31st floor—marketed as the highest restaurant in Tbilisi, but that’s the only impressive thing about it. The food was underwhelming. I ordered a medium-well steak, which was cooked correctly but lacked a proper crust and seasoning. My partner’s butter chicken was even worse—completely off in taste. The ambiance was disappointing, the space felt cramped, and it was almost empty, which says a lot. To make matters worse, the kitchen got our order wrong and refused to fix it because they had "closed." The only saving grace was the service—once again, the staff were incredible.||What makes this even worse is that The Biltmore Tbilisi has the UAE’s name plastered all over it, yet it doesn’t live up to the standards associated with the country’s hospitality and luxury. It’s also quite a shame for Millennium Hotels as a whole, considering that Biltmore is supposed to be their most luxurious brand. Really disappointing to see such a lackluster experience under such a prestigious name.||Overall, this hotel does not live up to its 5-star rating. With better management and serious improvements, it could be great, but as it stands, I wouldn’t return or...