Premier Inn Köln City Centre Hotel — Hotel in Cologne

Premier Inn Köln City Centre Hotel||Overview||Prices||Reviews||Location||Photos||About||Google review summary||3.9||55 reviews||5||★||4||★||3||★||2||★||1||★||Reviews on other travel sites||||Tripadvisor||4/5 · 4 reviews||Reviews||Write a review||All||Accessibility (8)||Transport (7)||Property (18)||Location (15)||Service (14)||Breakfast (8)||Cleanliness (16)||Restaurant (5)||Most helpful||All reviews||john ebags3/519 hours ago on  Google||Let me tell you, my recent two-night stay at this hotel was an experience, to say the least. It started with a bang... or rather, a lack thereof. We arrived to find the hotel plunged into darkness – apparently, they were playing a real-life game of "Where's the Electricity?" and the hotel was losing. Check-in was impossible, luggage was a no-go, so we did what any self-respecting traveler would do: dumped our bags at the station and went on a "mooch." (Which, I discovered, is apparently British for "wandered aimlessly.")|Eventually, we returned, the lights were back on (hallelujah!), but the lift was on strike. Up the stairs we trudged, visions of our spotless, "very nice" room dancing in our heads. And, to their credit, the room was lovely. Quiet, too. I slept like a log, probably because I was exhausted from the earlier "mooching" and stair-climbing.|Breakfast, however, was a whole other kettle of fish. It was less a breakfast buffet and more a "survival of the fittest" scenario. The pickings were slim, and the beans had clearly formed a gang, huddled together in a corner like they were planning a great escape. I counted 27 of them, little desperados. The scrambled eggs tasted suspiciously of plastic – I'm pretty sure they came from a plastic chicken. There was, however, a mountain of bacon. Unfortunately, there was a distinct shortage of things to put said bacon on. A lone, lonely piece of toast peeked out from under the warmer, like a forgotten extra in a school play.|The staff, bless their hearts, seemed as bewildered as the rest of us. They were clearly winging it, which, considering the circumstances, is understandable.|On the plus side, the location is fantastic, just a 10-minute stroll from the station. The rooms are indeed nice and quiet, and the price was right. So, if you're looking for a hotel with a bit of "character" (and you're not too fussed about breakfast), this place might be for you. Just maybe pack your own toast and keep an eye on those...

Let me tell you, my recent two-night stay at this hotel was an experience, to say the least. It started with a bang... or rather, a lack thereof. We arrived to find the hotel plunged into darkness – apparently, they were playing a real-life game of "Where's the Electricity?" and the hotel was losing. Check-in was impossible, luggage was a no-go, so we did what any self-respecting traveler would do: dumped our bags at the station and went on a "mooch." (Which, I discovered, is apparently British for "wandered aimlessly.") Eventually, we returned, the lights were back on (hallelujah!), but the lift was on strike. Up the stairs we trudged, visions of our spotless, "very nice" room dancing in our heads. And, to their credit, the room was lovely. Quiet, too. I slept like a log, probably because I was exhausted from the earlier "mooching" and stair-climbing. Breakfast, however, was a whole other kettle of fish. It was less a breakfast buffet and more a "survival of the fittest" scenario. The pickings were slim, and the beans had clearly formed a gang, huddled together in a corner like they were planning a great escape. I counted 27 of them, little desperados. The scrambled eggs tasted suspiciously of plastic – I'm pretty sure they came from a plastic chicken. There was, however, a mountain of bacon. Unfortunately, there was a distinct shortage of things to put said bacon on. A lone, lonely piece of toast peeked out from under the warmer, like a forgotten extra in a school play. The staff, bless their hearts, seemed as bewildered as the rest of us. They were clearly winging it, which, considering the circumstances, is understandable. On the plus side, the location is fantastic, just a 10-minute stroll from the station. The rooms are indeed nice and quiet, and the price was right. So, if you're looking for a hotel with a bit of "character" (and you're not too fussed about breakfast), this place might be for you. Just maybe pack your own toast and keep an eye on those...

Arrived at the Hotel at about 11am local time willing to pay early check in, man at the desk says that standard check in was at 3pm which is common knowledge to frequent premier inn customers like myself and i asked him if we could pay for early check in and he said yes but we will need to talk to our housekeeping team and said it would take about 20 minutes I'm not sure if it was his accent but he made us feel like abit of a burden, about 10-15 minutes later he comes back and says that a room is ready and we pay for early check in, I paid €20 and he gave us room 422, we went up to our room and there was a tag saying to enjoy your stay, we walked in and obviously housekeeping had not even bothered cleaning the room... there was a used coffee mug, bed sheets that haven't been changed at all it was in a state of the previous guest had just got out of the bed, there was a towel on the floor and the shower had only just been used.... now whilst normal people would go down and complain we felt like we were being a burden just by being here we didn't want to go down and be given such attitude again so we stripped the bed and got new pillows and towels out, this stay was completely unacceptable and wouldn't recommend staying here at all... It's a shame because I'm a frequent premier inn customer in the UK and their hotels over there are in tiptop shape so it's a shame to see that my first experience in a premier inn in another country was ruined by the incompetence of staff

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