Miramar Hotel in Frankfurt, Germany - reviews,open hours,photo spots,things to do

Germany Hesse FrankfurtMiramar Hotel

Miramar Hotel

Berliner Str. 31, 60311 Frankfurt am Main, Germany

4.0(283)

Info

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Phone

+49 69 9203970

Website

miramar-frankfurt.de

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Posts

Alexandre MoreillonAlexandre Moreillon

I have no clue why this hotel gets those good reviews and I question their neutrality. If you put aside that the rooms are not tastefully decorated (time travel to 1970 - but it’s a matter of taste), there are real problems about the place. It’s totally worn down. You see it in the bathroom (dents, dirty shower joints, no water pressure). The beds are old and bad. There is noise all over (from the club next door, the hallway). In my case it was also not really clean (e.g. the little tray in the bathroom was stained, with human hair). I was a tad worried my bed could be dirty too (though no proof). Going to the room was also creepy. Elevator worn down. No light in the hallway. Reminiscing of one of those haunted hotels shows on American TV. The only case I could think of going again, is if I were in a horribly tight budget, or if I needed to lay low (no one would look for me there, really).

David KenilworthDavid Kenilworth

I incurred an accident on Hotel property. It happened at 14:05 10th April. There was an eyewitness to the accident, and presumably it was recorded on video. Exiting the hotel, I tripped from the raised platform and fell flat out on the sidewalk, landing full on my ribcage. Please see the enclosed picture. The entry-way is a trap: 1. First, there is a raised platform just outside the revolving door. Exiting the revolving door, there is a scant few inches to the edge of the platform, which is encumbered by a ridge over which it is very easy to stumble. 2. Secondly, where one exits, the carpeting is torn, and a shoe is easily caught where the carpet is torn, exacerbating the danger already posed by the ridge on the raised platform. I wrote to the hotel proprietors (Alex Khanna, Akshy Lund, Anket Khanna und Ekant Lund) but have had no response.

Camila UriarteCamila Uriarte

Absolutely unacceptable – the hotel kept my money and refused to take responsibility I stayed at this hotel and accidentally left a sealed envelope containing a large amount of cash in my room. I realized it shortly after checking out and immediately contacted the hotel by phone and email. Despite my repeated efforts, the hotel gave me vague and evasive answers. They claimed nothing was found and made no real effort to investigate. I asked to speak to the manager multiple times and was told I had to “send an email”—an obvious excuse to avoid accountability. The way this situation was handled is disgraceful. There was no transparency, no urgency, and no professionalism. I have every reason to believe someone from the staff took the envelope and the hotel is covering it up. I strongly advise against staying here. If you do, keep in mind that your valuables are NOT safe, and in case of any issue, the hotel will do nothing to help you. Absolut inakzeptabel – Das Hotel hat mein Geld behalten und weigert sich, Verantwortung zu übernehmen Ich habe in diesem Hotel übernachtet und versehentlich einen verschlossenen Umschlag mit einer größeren Menge Bargeld im Zimmer vergessen. Ich bemerkte es kurz nach dem Check-out und kontaktierte das Hotel sofort per Telefon und E-Mail. Trotz meiner wiederholten Versuche erhielt ich nur vage und ausweichende Antworten. Man behauptete, dass nichts gefunden wurde, und zeigte keinerlei ernsthafte Bemühungen, den Vorfall zu untersuchen. Ich bat mehrfach darum, mit der Hotelleitung zu sprechen, aber man verwies mich lediglich auf den E-Mail-Kontakt – eine offensichtliche Ausrede, um keine Verantwortung zu übernehmen. Die Art und Weise, wie dieser Vorfall gehandhabt wurde, ist beschämend. Es gab keine Transparenz, kein Engagement und keinerlei Professionalität. Ich habe allen Grund zu der Annahme, dass jemand aus dem Personal den Umschlag an sich genommen hat und das Hotel dies vertuscht. Ich rate dringend davon ab, in diesem Hotel zu übernachten. Wenn Sie es dennoch tun, bedenken Sie: Ihre Wertsachen sind hier NICHT sicher – und im Problemfall wird das Hotel Ihnen in keiner Weise helfen.

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Reviews of Miramar Hotel

4.0

(283)

4.0

We returned to the Miramar after having had a very nice stay there 2 years ago and its prime location. This time was different. With one exception, the staff was rude and not helpful. On arrival the safe at the room was closed. We asked the desk to please have it opened and he implied we were not able to open it, but did not make any effort to go see and open it. Not in 3 days! After the first night, the 2 small bottles of water were left empty in the room and no coffee was re-stocked. We asked for both but nothing came back. One of the desk reps said she did not have the key for the water bottles and could not help us! The bathroom was never cleaned up. Just the sink got wiped. Hair was visible all over the floor. The waste basket was never emptied during our stay. One of the lights for the closet was broken and the switch malfunctioned. The first morning we went for breakfast but we were “not in the list”. I asked at reception if our reservation included breakfast and was told it did not. We were asked to pay. That evening I pulled out my reservation and it included breakfast. Took three days for the no return the payment and they did that in cash!|The hotel is not in good shape, many things show lack of maintenance.|There are other options in Frankfurt that we will try before thinking about...

4.0

We had booked at the partner hotel which was a self check in hotel. We did not get the check in codes and the cleaner indicated that we could go to miramar (this is from the same owner) from arrival it was soon made clear by them that they have nothing to do and want to have nothing to do with the other hotel. We had booked an early check in but this was not their problem either. The phone numbers of the self check in hotel were linked to theirs. We just had to wait till 3 they said, 3 o’clock we still did not reveive the check in codes and went back to miramar, the manager was suddenly able to help us but for only 1 of the 2 rooms we had booked. And we just had to wait for the other one. Mr. the manager went home and then there was a very uninterested employee. He saw us coming in and sat down in one of the reception chairs. He ignored us and didn't want to look up from his phone. We asked if he could check again if the check-in codes were in, but he indicated that only the manager could and oh what a shame he just left. This nice gentleman definitely didn't want to call his manager. Or calling someone else was too much work for him. We booked another hotel and were not compinsated for our costs!! Very...