Steigenberger Graf Zeppelin, Stuttgart — Hotel in Stuttgart

1. Paid £456 for 1 night stay (increased prices during football tournament). Have been told by hotel manager via Expedia that I do not meet the conditions for a refund!||2)Journey started from Glasgow at 3am|3)Arrive hotel 11am |4) Not permitted to check in at 3pm - stated policy check in time|5) Not even permitted to check in at 6:30pm. |6) Not permitted to use any property facilities other than the public area toilets (No spa, shower, pool, no bed to sleep in until 11pm) that we had paid for |7) Due to attending the football game, we were not permitted to access our room until 11pm!! |8) Arrive to the room to find feather bedding despite requests for hypoallergenic bedding (sister has allergy and asthma). |9) 30mins later - we were given duvets without covers and one thin pillow each.|10) No sofa bed as stated online so had to share a bed which resulted in|11) Hours sleep as a result 3hours in 36hrs|12) Too exhausted from the day before to get up in time for breakfast.|13) No offer of even a free drink at the bar but they were happy to let us spend it. |14 ) All of this and I have been told I don't meet the conditions for a partial or full refund.||I knew something was strange when I was sent an email (attached) the previous night telling me not to come to the hotel until after the Euro football game that was taking place that day. I thought there must have been some sort of mistake so…|Arrived at the property 11am, to be told we couldn’t check in. Our room wasn't ready. I was of course understanding of this given it was fully booked the night before.|We went to get food with the intention of having 2 hours sleep before the football game and an early the next day. |It transpired that the hotel had been booked by UEFA for the Scotland team. We should have been found alternative accommodation but unfortunately they have taken a huge room fee as well as the huge amount of money that UEFA must have paid them to treat their normal guests like cattle.|We left the hotel exhausted and after having given the opportunity for them to rectify this situation, you have told Expedia that I do not meet the conditions for a refund!!||Only thing I can say is the reception and bar staff did their best to keep our spirits up and let us charge our phones. I certainly did not use £456 pounds worth of electricity though.Sleep deprivation ruined what should have been a good end to an amazing...

BOOK A DIFFERENT HOTEL. NO CHECK IN UNTIL 11PM & NO USE OF SPA OR FACILITLES. I forward my girlfriend review as she doesn't have google account. 1)Paid £456 for 1 night stay (increased prices during football tournament) 2)Journey started from Glasgow at 3am 3)Arrive hotel 11am 4) Not permitted to check in at 3pm - stated policy check in time 5) Not even permitted to check in at 6:30pm. 6) Could not use property facilities (spa, shower, pool) that we had paid for 7) Due to attending the football game, we were not permitted to access our room until 11pm!! 8) Arrive to the room to find feather bedding despite requests for hypoallergenic bedding (sister has allergy and asthma). 9) 30mins later - we were given duvets without covers and one thin pillow each. 10) No sofa bed as stated online so had to share a bed which resulted in 11) Hours sleep as a result 3hours in 36hrs 12) Too exhausted from the day before to get up in time for breakfast. 13) No offer of even a free drink at the bar but they were happy to let us spend it. All of this and I have been told I don't meet the conditions for a partial or full refund.

I knew something was strange when I was sent an email the previous night telling me not to come to the hotel until after the Euro football game that was taking place that day. I thought there must have been some sort of mistake so… Arrived at the property 11am, to be told we couldn’t check in. Our room wasn't ready. I was of course understanding of this given it was fully booked the night before. We went to get food with the intention of having 2 hours sleep before the football game and an early the next day. It transpired that the hotel had been booked by UEFA for the Scotland team. We should have been found alternative accommodation but unfortunately they have taken a huge room fee as well as the huge amount of money that UEFA must have paid them to treat their normal guests like cattle. We left the hotel exhausted and after having given the opportunity for them to rectify this situation, I have been told by Expedia that I do not meet the conditions for a refund!!

Only thing I can say is the reception and bar staff did their best to keep our spirits up and let us charge our phones. I certainly did not use £456 pounds worth of...

After revisiting this Hotel after a 13-year absence, I was dismayed to find that it had not undergone any renovations despite its evident need for them.

The reception staff appeared to be quite young and inexperienced, lacking the necessary training and knowledge to effectively manage the front desk. The check-in process was excessively time-consuming, and our luggage was delivered to the room with a significant delay due to the fact that the front desk employee was responsible for both checking in guests and transporting luggage. This level of service is unacceptable for a five-star establishment.

Furthermore, the guest rooms are clearly outdated and in need of modernization. The shower amenities consisted solely of a single bottle of shampoo and conditioner, which I found to be a rather peculiar cost-saving measure.

Considering the cost per night, it would be reasonable to expect the hotel to provide on-site parking facilities. Unfortunately, the parking is located behind the building and is self-park underground, with a nightly parking rate of 25 euros.

Last but not least, the hotel tried to charge us for an additional two nights for two extra rooms, claiming that it was our fault for booking them on Booking.com, even though this was never mentioned at the beginning of our stay. They were being greedy and attempting to charge us for no reason, especially after we had already stayed at their property. After a long and unpleasant discussion, they "agreed" to take up the issue with Booking.com.

Overall, this hotel is highly unprofessional and I would advise staying away from it.

The parking is located behind the building and is self-park underground. The nightly parking rate is 25 euros.

The hotel attempted to charge us for two additional nights for two extra rooms. They claimed that we were responsible for booking them on Booking.com, although this was never mentioned at the beginning of our stay. This was an attempt to charge us for no reason, especially after we had already stayed at their property. After a lengthy and unpleasant discussion, they "agreed" to take up the issue with Booking.com.

Overall, this hotel is highly unprofessional and I would advise against...