Mme Bassia — Hotel in Municipality of Chania

On arrival we were not too happy. We were allocated a room on the first floor that looked nothing like the room on booking.com. The bathroom was dire with just a small shower with no separate cubicle and which flooded into the main room after use. We made a complaint to staff and were moved to the top room accessible by a spiral staircase. This room was much better. It was bigger and had a seating area (which the other room did not). And the bathroom was better although still small and no separate shower cubicle. ||The balconies on these properties are small and it is a squeeze to fit two people comfortably. Air conditioning was great and the room cooled quickly (much needed after a day out in mid 30 degree temperarures). ||So the room is ok. Well-furnished and clean. And the cleaner was always very friendly and the room always exceptionally cleaned each day. ||The big plus with this place is the location. Located down a narrow street in the old town - and really quite authentic and charming - and very close to the main square and the huge numbers of bars and restaurants in the area. Excellent location!! It can get a bit noisy with music and revellers at night so probably not the place if you want peace and quiet. But after all, this is located in the heart of the old town and one would expect such hustle and bustle. ||The property owner is very attentive and always keen to help make our stay a pleasant one. He owns the shops beneath the property and was usually always available. ||So i would say this is value for money. It is not 4 star accommodation but it is in a 4 star area. So we would award this place 4 stars overall on that premise (but only just). ||The bathroom was the real disappointment to us....but it was functional (at least in the second room allocated to us). I would advise you to contact the property in advance of your arrival and request the room on the top floor (It is much better). ||All in all we recommend...

As usual we used internett and our creditcard as we ordered this about 45m2 big room,with a separate kitchen-corner and our own balcony and bathroom in Mme Bassia.But as we arrived we got a room,less than 20 m2 big,without our own balcony and without kitchen.And the room itself was unpleasant and obvious not a room for rental according to the normal standards in Crete.We claimed immediately,but our host - let me call him Mister N. and not with his real name - did not see any problem at all.|| We told him exactly what we had ordered and paid for,but he had no interest in the facts.So we had to call Booking.com;they chequed our order and spoke with Mr N and called us back and told us that our host was wrong and that they would block the payment to him.|| As we than were about to leave the hotel,tired,angry,swet and disappointed,I told Mr N that I would write about his scam on internett.But his behavior continued:He threathend us and said that he therefore would keep the money we had paid in front of our arrival.And made repeatedly movements with his handy,as if he was able to do so.With a smile on his mouth he disappeared behind the smoke of his tobacco.Who knows what this delusional man had in his pipe?|| At least,it was a great relief to get away from his crazyness and his hotel..And it is a nightmare to think about what a host like him could be able to do with the key to our room in his pocket.|| The scam in Mme Bassia did cost us some ours of work,headache and we also grew afraid because of this very abnormal behavior.Lies,menace and scams:That is not what you want to meet when you are on holiday.But,thanks to Good,this is not normal on the very charming island of Crete - and the rest of our holiday was just fantastic.|| But Mme Bassia:Avoid,avoid,avoid - and feel safe and...

Stayed here for 3 nights and had a lovely spacious, light room with a small balcony overlooking the pedestrian street below. Very clean and tastefully decorated, bathroom a little compact and the shower was a bit of a challenge as it did tend to flood the bathroom but it all added to the experience. Great location just off the main pedestrian road to the harbour and also right by the main market. The owner was very welcoming and in fact gave us a better room than we had paid for as he had to fix something in the room we should have had. Room had a fridge which was useful and there is a communal kitchen if you need to borrow cups, plates and glasses etc. We didn't have breakfast there but plenty of nice places nearby that do and one place recommended by the accommodation gave a 2 euro 50 discount so we had a massive english breakfast for 6 euros.||As the street is pedestrianized it was quiet at night and had no trouble sleeping although you sometimes get woken by the nearby church bells around 7am. ||Would definitely recommend to others as felt right in the heart of things and yet the price was excellent value for money. ||Only slight note of caution is that taxi's can't get right to the accommodation but only a short 2 min walk to where they can drop you off/pick you up. We did order a taxi to the airport that didn't turn up so leave yourself time...