Echoes Luxury Suites — Hotel in Municipality of Thira

A horrible experience with the reservations department. We asked for three weeks in advance, to cancel our two-night stay at €1,500 per night. Declined. We then asked for two weeks in advance, if we could simply move the dates. Also declined. No problem, if that’s the policy.

But what followed when we called them to see if there was some type of other solution was unacceptable. No empathy, no curiosity, no basic decency. Just an instant lecture: “You should read the cancellation policy next time.” “This is your problem, not ours” Not even a “Sorry to hear that,” or “May I ask what happened?”

We weren’t asking for a free night. We were asking for help, well in advance, after an unfortunate situation. Instead, we were spoken to with a tone that was cold, unfriendly, and frankly, insulting.

This woman from reservations may not represent the entire hotel, but her attitude single-handedly ruined the experience before we even arrived. At these rates, hospitality should be a given. Instead, we were met with arrogance and a complete lack of grace.

[Edited to Reply (5-Sep-‘25)]

Thank you for your reply.

As maybe not made clear enough ‘we are not coming to your hotel’ because we run into a date emergency and needed some help with it, which we didn’t receive from you. In fact we were treated rudely only for asking.

Because of this rude inflexibility we need to pay you an average months salary and get nothing in return. We are trying to convince friends to fly all the way over there and spend the nights with you on our behalf, it was mentioned that that was an option.

But for 90% sure you will end up with an empty room.

We asked this a month ago so if you would have just helped us with changing the dates I’m sure you would have rented it out again.

So now besides the likely empty room you have 2 very disappointed and sad guests who you treated with arrogance and disinterest. (Whom could have been great ambassadors and promotors for your hotel if they liked you).

But no worries, at least you got our money for zero service in return. Well done, well played and may it be proof where your...

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