Hótel Norðurland — Hotel in Akureyrarbær

Avoid Hotel Nordurland at All Costs! I had an incredibly frustrating experience at Hotel Nordurland, and I want to share it as a warning for others. Here’s what happened: While I was taking a shower, I noticed the water wasn’t draining and started to rise. I felt something was wrong but thought I could quickly finish and inform the reception afterward, assuming it wasn’t a big issue. However, when I stepped out of the bathroom, I realized the water had flowed out of the shower area, through the sink area, and into the room! The bathroom design was terrible—there was only one drain inside the shower, and none near the toilet or sink. I quickly dressed and went to find the reception. On my way, I bumped into a staff member in the hallway who asked what I was doing, saying there was severe water leakage downstairs. I explained the situation honestly and requested a room change. I thought the matter was resolved, but later that evening, when I went to borrow a hairdryer, I was lectured by the staff. They said things like, "Why didn’t you report this sooner?" and "You think this is funny? I don’t think so," in a rude and condescending tone. Although I tried to explain that I didn’t realize the severity of the situation at first, I just kept quiet and let them speak since I felt it wasn’t worth arguing over. The worst part came the next day when I was checking out. The reception informed me that, according to their hotel policy, I had to pay a maximum fee of 150,000 ISK to cover the repair costs. I was completely shocked. The hotel’s outdated and poorly designed drainage system was clearly at fault—why should I be held 100% responsible? There were no blockages in the drain, such as hair or debris, so it was obviously an issue with their maintenance. Yet, they insisted I pay in full and refused to take any responsibility. We were on a guided tour arranged by Troll Expeditions, and the hotel was chosen by them, not me. The guide kept pressuring me to pay, saying, "You should sign it," which made the situation even worse. With no time to dispute, being part of a 10-person group, and worrying about potential visa issues or further trouble, I reluctantly paid the amount. It felt like outright extortion. Now, I can only hope my travel insurance (Coverwise) can cover this expense. However, I’ve read that it might not be applicable for Chinese citizens, so I’m feeling quite uneasy. This whole ordeal has been incredibly frustrating and feels like paying to avoid further disaster. I just hope the rest of my 2025 will go smoothly. If you’re planning to visit Iceland, I highly recommend avoiding Hotel Nordurland at all costs. It’s an...

Oh my god! I have never stayed in such a disgustingly rancid place in my entire life! This place is an absolute abomination. My fiance and I booked a room to stay there for a few nights and when we were presented to our rooms immediately I thought that this was a bad idea. There was some sort of rotten repugnant smell protruding from the room as if they had hosted a fishers market inside and also not to mention there was literal blood on the sheets of the bed and the pillow cases clearly neither had been washed properly or at all for that matter and there's more! We went into the bathroom and the toilet didn't even have a seat, it was completely missing as if some thief had come in and stole it! What is this place! We paid a lot of money to stay at this hotel and better yet as you would assume upon seeing this disaster we immediately went down to the receptionist in the lobby and made him aware of our complaints and that we wanted our room to be changed because this was completely unacceptable and do you know what he said? He said "Sorry Sir that isn't going to be possible" and when I asked him why his response was simply "It's against our policy" so then I asked him for refund and again he refused, I nearly slapped him in the face right then and there. I asked to speak to his manager and he said that she wasn't even there! I mean can you believe it? I have never seen such poor service and lack of detail nor such blatant disregard for clientele then I have here, it's a real shame. Me and my fiance were really looking forward to staying there but after that I wouldn't recommend this place to anyone it's despicable and afterwards we had to find a new hotel to book a room for the night with all of our luggage whilst it was snowing and raining. Absolutely remarkable in the worst...

避雷警告：Hotel Nordurland！||真的无语，我遇到了一次非常糟心的住宿体验。事情是这样的——我当时正在洗澡，突然发现浴室的水开始上涨，不往下沉。我觉得有点不对劲，想着赶紧洗完下楼和前台说一声，以为只是小问题。结果一出浴室才发现，水已经流到房间里了！浴室的排水设计简直离谱，只有淋浴间有排水口，而外面的马桶和洗漱台那边完全没有。水从淋浴间漫出来后，通过洗漱台直接流到房间，但还好只是房间的一小部分被淹。||意识到问题后，我立刻换好衣服准备去找前台。没想到刚走到走廊，就碰到了前台员工。他问我们在干什么，说楼下漏水很严重。我如实告诉了他情况，并立刻申请换房。原本以为这事到此为止，结果晚上我去前台要吹风机时，还被对方“说教”了一顿。他语气很差，问我为什么不早点说，还说“你觉得这很好笑吗？我可不觉得。”我当时心里很委屈，也解释了自己没有意识到问题会这么严重，只能忍着听完。||第二天退房时，前台直接甩出酒店政策，说我们必须赔偿修理费，金额高达150,000 ISK！我当时完全无法接受。明明酒店设施老旧、排水设计不合理，这根本是他们自己的问题，凭什么让我承担全部责任？我住一天能特意去弄坏你的排水系统？更何况淋浴间的下水口根本没有堵塞物，比如头发之类的。我试图据理力争，但对方态度强硬，完全不愿承担一丁点责任。||我们当时是参加了Troll公司的冰岛团，酒店也是他们安排的，并非我们自己选择。导游不停催我付款，说“你必须签字”，让我更加崩溃。由于时间紧迫，我们是十人团，根本没法耗下去，再加上担心不付款会影响签证或留下不良记录，无奈之下我只能掏钱。事后越想越气，这完全是霸王条款，欺负外地游客！||现在只能寄希望于我的旅行保险能不能帮我报销。我买的是Coverwise保险，但好像不承保中国游客，心里非常忐忑。这次真的就是破财消灾，希望2025年接下来的日子能顺顺利利。||总之，大家去冰岛旅游千万避雷这家Hotel Nordurland！真是差到极致！||I had an incredibly frustrating experience at Hotel Nordurland, and I want to share it as a warning for others. Here’s what happened:||While I was taking a shower, I noticed the water wasn’t draining and started to rise. I felt something was wrong but thought I could quickly finish and inform the reception afterward, assuming it wasn’t a big issue. However, when I stepped out of the bathroom, I realized the water had flowed out of the shower area, through the sink area, and into the room! The bathroom design was terrible—there was only one drain inside the shower, and none near the toilet or sink. So, when the water overflowed, I didn’t realize how serious the problem was until I left the bathroom.||I quickly dressed and went to find the reception. On my way, I bumped into a staff member in the hallway who asked what I was doing, saying there was severe water leakage downstairs. I explained the situation honestly and requested a room change. I thought the matter was resolved, but later that evening, when I went to borrow a hairdryer, I was lectured by the staff. They said things like, "Why didn’t you report this sooner?" and "You think this is funny? I don’t think so," in a rude and condescending tone. Although I tried to explain that I didn’t realize the severity of the situation at first, I just kept quiet and let them speak since I felt it wasn’t worth arguing over.||The worst part came the next day when I was checking out. The reception informed me that, according to their hotel policy, I had to pay a maximum fee of 150,000 ISK to cover the repair costs. I was completely shocked. The hotel’s outdated and poorly designed drainage system was clearly at fault—why should I be held 100% responsible? There were no blockages in the drain, such as hair or debris, so it was obviously an issue with their maintenance. Yet, they insisted I pay in full and refused to take any responsibility.||We were on a guided tour arranged by Troll Expeditions, and the hotel was chosen by them, not me. The guide kept pressuring me to pay, saying, "You should sign it," which made the situation even worse. With no time to dispute, being part of a 10-person group, and worrying about potential visa issues or further trouble, I reluctantly paid the amount. It felt like outright extortion.||Now, I can only hope my travel insurance (Coverwise) can cover this expense. However, I’ve read that it might not be applicable for Chinese citizens, so I’m feeling quite uneasy. This whole ordeal has been incredibly frustrating and feels like paying to avoid further disaster. I just hope the rest of my 2025 will go smoothly.||If you’re planning to visit Iceland, I highly recommend avoiding Hotel Nordurland at all costs. It’s an absolute...