Hotel Landmark Annexe — Hotel in Mumbai

I stayed here on 11.10.2017 for 02 nights.||||This one, and the Hotel Landmark Fort nearby, are owned and managed by the same owner. I have stayed many times in Landmark Fort, and this was 01st stay with Landmark Annex, so comparison between the 02 is obvious.||||Landmark Annex is expensive as compared to Landmark Fort, and the rooms are bigger than Landmark Fort. The room size is the only criteria because of which they have priced it more, I believe. But the Landmark Fort has around 50 rooms, whereas this one Landmark Annex has only 10 or 11. And Landmark Fort has an elevator so you don’t need to climb the stairs, which you have to in the Landmark Annex. In Landmark Fort, breakfast dinning area is bigger and the choice of breakfast is more variety than the Landmark Annex. Rest almost everything like wifi, service, cleanliness, etc is at par, and worth giving points. For both hotels.||||Both these Hotels don’t have in house restaurant, but they serve food from a kitchen which is not far, I believe, because the food ordered is served in time. The food quality is great. One must try.||||Full marks on service and...

I stayed here on 11.10.2017 for 02 nights.||||This one, and the Hotel Landmark Fort nearby, are owned and managed by the same owner. I have stayed many times in Landmark Fort, and this was 01st stay with Landmark Annex, so comparison between the 02 is obvious.||||Landmark Annex is expensive as compared to Landmark Fort, and the rooms are bigger than Landmark Fort. The room size is the only criteria because of which they have priced it more, I believe. But the Landmark Fort has around 50 rooms, whereas this one Landmark Annex has only 10 or 11. And Landmark Fort has an elevator so you don’t need to climb the stairs, which you have to in the Landmark Annex. In Landmark Fort, breakfast dinning area is bigger and the choice of breakfast is more variety than the Landmark Annex. Rest almost everything like wifi, service, cleanliness, etc is at par, and worth giving points. For both hotels.||||Both these Hotels don’t have in house restaurant, but they serve food from a kitchen which is not far, I believe, because the food ordered is served in time. The food quality is great. One must try.||||Full marks on service and...

I earlier stayed in this hotel and very satisfied with the hospitality, location and room quality but this time I disappointed with my experience on last day. I think front office staff needs to be more trained to handle the guest. I had two bookings of same period, one was in Landmark Fort and other was in Landmark Annexe (both are adjoining and same group hotel). At the time of check-in I showed all the documents to the front office lady and very pleased to know that she offered me other room in the same hotel premises after asking permission from her boss. But when I check out I was really shocked when she asked me rent for other room. I explained her the discussion we had at the time of checkin but she clearly told that we never had such discussion and even I had not shown the booking confirmation of other hotel. It was very embarrassing situation to handle when you are dealing with a lady. Over all my experience with all staff members (including the lady) was very good. I already praised her sister (working in the same hotel) in my earlier review but this time it was...