Hotel Grand Sahid Jaya — Hotel in Jakarta

Grand Sahid Jaya is a distinguished hotel located in the heart of Jakarta, Indonesia. Renowned for its timeless elegance and impeccable service, this hotel offers a luxurious retreat for both leisure and business travelers.

Upon entering Grand Sahid Jaya, guests are greeted by an opulent lobby adorned with exquisite marble floors, sparkling chandeliers, and tasteful decor. The atmosphere exudes sophistication and warmth, setting the tone for an unforgettable stay.

Accommodation at Grand Sahid Jaya is nothing short of exceptional. The hotel boasts a range of well-appointed rooms and suites, each designed to provide the utmost comfort and relaxation. From plush bedding to modern amenities, every detail is carefully curated to ensure a restful and enjoyable stay for guests.

Dining options at Grand Sahid Jaya are equally impressive. The hotel features several restaurants offering a diverse range of culinary experiences, from authentic Indonesian cuisine to international favorites. Guests can indulge in gourmet delights while enjoying impeccable service and elegant surroundings.

For those seeking relaxation and rejuvenation, Grand Sahid Jaya offers an array of leisure facilities. The hotel boasts a luxurious spa where guests can indulge in a variety of treatments designed to soothe the body and mind. Additionally, there is a well-equipped fitness center and a beautiful outdoor swimming pool, perfect for staying active and refreshed during your stay.

Grand Sahid Jaya is also an ideal venue for meetings, events, and weddings. The hotel features a selection of versatile event spaces equipped with state-of-the-art technology and supported by a team of experienced professionals. Whether hosting a corporate conference or celebrating a special occasion, guests can expect flawless execution and personalized service.

One of the standout features of Grand Sahid Jaya is its exceptional service. From the moment guests arrive, they are treated with the utmost care and attention by the hotel staff. The warm hospitality and attention to detail ensure that every guest feels valued and well taken care of throughout their stay.

In addition to its world-class amenities and services, Grand Sahid Jaya boasts a prime location in Jakarta's bustling business and shopping district. The hotel is conveniently situated near major attractions, corporate offices, and shopping malls, making it an ideal choice for both business and leisure travelers.

Overall, Grand Sahid Jaya offers a truly memorable and luxurious experience in the heart of Jakarta. With its elegant accommodations, exceptional dining options, extensive leisure facilities, and impeccable service, it sets the standard for luxury hospitality in the Indonesian capital. Whether visiting for business or pleasure, guests can expect an unforgettable stay at this...

This review is a little late, but it is important that I share my recent experience so that others can make an informed decision regarding their booking. During my stay at the Grand Sahid Jaya Jakarta City Center hotel, I was disappointed with the overall experience. The hotel's aged and deteriorating condition was evident throughout, highlighting the urgent need for a complete makeover.

One of the most noticeable issues was the state of the room furniture, which displayed serious signs of age and decay. This not only affected the room's aesthetics but also compromised comfort and functionality. Additionally, moldy ceilings in the corridors and a persistent damp smell throughout the hotel created an unpleasant and unhealthy environment.

Furthermore, the lack of proper soundproofing in the hotel's windows proved to be a major drawback. The constant noise from the traffic outside, especially during the night, made it difficult to have a peaceful and restful stay. This issue significantly impacted the overall quality of sleep and relaxation that guests expect from a hotel.

Another area of concern was the dishonesty of the check-in staff. Despite specifically requesting a room away from the main road to avoid noise, I was assured that my request would be honored. However, upon entering the room, it was evident that the sound of traffic could still be heard, indicating a failure to deliver on the promise made during check-in.

In addition, the lack of English proficiency among the front desk staff was frustrating, especially considering the hotel's promotion as an international establishment. Clear communication is vital in ensuring a smooth and pleasant guest experience, and the language barrier caused unnecessary confusion and inconvenience.

Despite these disappointments, I would be willing to consider returning to the Grand Sahid Jaya Jakarta City Center hotel if the necessary improvements are made. I hope that the management takes these concerns seriously and initiates a comprehensive renovation of the hotel, addressing issues with the furniture, moldy ceilings, dampness, soundproofing, and providing better training for the staff, particularly in English communication. Such efforts would greatly enhance the overall guest experience.

In conclusion, based on my recent stay, the Grand Sahid Jaya Jakarta City Center hotel fell short of expectations due to its aging infrastructure, lack of maintenance, and unsatisfactory customer service. However, with significant improvements and a commitment to providing a higher standard of accommodation and service, the hotel has the potential to regain its appeal and become a more desirable choice for travelers. I typically make my choices carefully to avoid giving properties unfavorable ratings. Unfortunately, I have to rate this property's...

Pros: good location, vicinity to MRT and easy to get around good price, compared to other 5 stars hotel in the area, price can be lower by 50% vs. Others decent room, size for deluxe is 31m2 which is sufficient. Twin bed can easily fit 2 adults & 2 small kids

Cons: breakfast service, they basically ran out of spoon, fork, glass, cup, milk, cereals, strawberries for fondue, dimsum (yes that specific) and took +10 min to refill. Basically the dimsum was just refilled by 6 pcs each time and one person can take up to 4 pcs so I got unlucky and the person in front of me finished the whole hut. Also, at some point I had to complaint 3x to a waiter to get me the cup for the tea. Poorly scheduled maintenance. Seriously why do you have to reapply the thinner in your hotel exactly at the peak season (30,31 dec). Like, why???? Smells are everywhere and it could honestly have been done other times.

Adding a side note w.r.t new year event: The hotel did a good job in making the most of the festivities, namely: Movie marathon for kids on the 31st, they set up a big screen, with free pop corn and cotton candy, bean bag, and PS 3 Breakfast on 1st Jan was special, a LOT of varieties and really good taste (good job!), amongst the dishes are Salmon en croute, pecking duck, tom yum, salmon sashimi, lobster, etc. Nice little surprise of complimentary chocolate ball delivered to our room as new year gift

I would RECOMMEND this hotel for its VALUE FOR MONEY and STAY HERE DURING FESTIVE EVENTS. But the hotel need improvements for their services on...