Kasa Kala Camere e Appartamenti • Rooms & Apartments — Hotel in Palermo

We booked what was called a «de luxe penthouse», so we had certain expectations. We got disapointed. The standard of the apartment was average, at best. ||Description said airconditioned. There was one ac-unit in the apartment. It was in the living room, and it was not powefull or efficient enough to cool down the whole apartment. We had to sleep with our bedroom doors open, and the temperature was still 25-30 C. ||Description said microwave owen and dishwasher. There where no microwave and dishwasher.||Description said free wifi. Well, there was some kind of wifi, but it was none-functional. We asked the manager to fix it. She said she would look in to it, but nothing happened. So, no wifi.||Description said 3 bedrooms. There where two bedrooms, and two beds on an open loft, with a very low ceiling.||The refridgerator was broken. We asked them to fix it, and they brought us a «brand new» used one the next day, which worked fine, but they did not remove the old one the week we stayed there.||Description said extra bathroom. There was one bathroom. The toilet seat was broken. Toilet paper-holder broken. Towel hanger next to shower broken. Cup next to bidet broken. Soap dispenser broken. Washing machine broken. Mould in the shower.||The walls where stained, but the rest of the apartment was clean.||The beds and pillows where a little bit hard, but this is our personal taste.||The apartment is situated by a busy street, so we expected some street noise. The noise was beyond all imagination. Not only from the traffic, but also from the restaurants and nightclubs across the street. Extremly noisy neighbourhoud, night and day.||Easy walking distance to good restaurants and the town center. ||View from the terrace was nice. One of the chairs on the terrace was cracked. ||Manager was attentive, answered our questions, and booked airport transfer for us, which was a fair deal.||These are honest facts about the apartment we had.||We are experienced travelers, and we would advise the managers of this apartment to wright an honest description of it. To call IT «de luxe», is just a fraud, and has got nothing to do...

First I will start from the positives: Its a beautiful palace with nice decoration and delicate architecture, inside the apartments have very good design and a nice blend of the vintage with the modern, the palace is in front of the port of Palermo and you have always warm water for your shower, and last but very important its super clean! Now the negatives: Its absolutely NOT a bed & breakfast, its just "bed" that's it stop, its very expensive for what you get, I mean 284 euros for two persons for 5 nights its just absurd, plus we were 7 people for a place that had only 2 rooms and ONLY 1 bathroom! I felt that I was in a hostel during my student years! Being next to the port is the worst choice ever, because is very very noisy, 24/7, always noise, at 5 am the docks are full with trucks and containers loading and unloading fish and goods for all Italy, the main street in front of the place is always packed with cars, no place to walk, dirty, and not near the center. The owner is like a cartoon, she gave us only two pare of keys for 7 people, and she came the last day to get the cash, because she wanted only cash, she open the apartment, enter inside without any ringing and when she was already inside she says "can I enter?", seriously! She hot 1000 euros for 5 days doing absolutely nothing. The place it should be airbnb and not a bed & breakfast. The pictures of the place is VERY misleading, because you never know what you will get! The WIFI is like you are having "dial-up" forget about it, its better not having internet at all! Worst...

Let's start with good point:|- good location|- excellent view over the port|- Manuela is very nice and tries to help, providing useful suggestions (for places to visit, restaurants in the area etc.)|- the apartment featured a nice living room and kitchen with all necessary appliances.||However, we were quite disappointed. |- we thought we have rented an apartment, but turned out to be just a room in a shared apartment - so, shared living room and kitchen (which can also mean strange and strong smells, depending on what the other guests decide to cook);|- unclear why this is included as B&B - there are a few things (tea, coffee, cereals, sweet snacks), but guests are in charge of taking care of their breakfast - and there was only a smal table with 2 chairs in the kitchen (we were 4, and there were other guests as well in the apartment);|- furniture very basic in the room, and almost no storage space - e.g. some improvised (textile material and metal bars) shelves were the only thing for putting our clothes.|- a lot of noise from the traffic and simple windows with no phonic insulation (almost as loud as with the...