Roman Holidays Rooms Otranto — Hotel in Rome

Went here as a couple get away for 3 nights. Waste of money. Our plane was delayed and so we only arrived there 3 hours later than expected, however they had our flight number in order to check on the flight and see when we would be arriving. Once arrived there was no one there and so we rang up for them to tell us that because we was late we would have to wait for over an hour outside in the COLD AND RAIN, whilst we waited for them to finish what they was doing to come and give us a key. Once they arrived they was rude with us and acted like it was our fault that the plane was delayed. Before getting shown to our rooms, they demanded we paid city tax which was €21, which they failed to mention on anything when paying for the hotel, so we thought we’d payed for it already. Once we got shown to our rooms it was nothing like the one they showed us on the website, and the bathroom was external (as expected) however, was 2 rooms away from ours, and was extremely small. I am small my self however struggled to feel comfortable whilst showering. We got given 5 different keys, one for the door to the building, one for the gate to the elevator, one for the hotel hall and one for the room and bathroom. It took around 5 minutes with each key trying to open the doors, and once took up to 20 minutes trying to open the door to the hotel hall (seen this has been a previous issue for other people as well !!!). We got told that we would be given free breakfast, however it was just a brioche bun, which is hardly a breakfast. The WiFi was dreadful, didn’t once work on my phone, and worked for around 30 minutes for my boyfriend over our whole stay. The walls are extremely thin and you could hear every single thing being said outside and in the other rooms. We had what seemed to be a fridge in the room, however you needed a key to open it and we wasn’t give one or even told about it. We never saw anyone from the hotel other than when checking in, so If there was any problems like we had, we had to solved them our selves. The location wasn’t too great either, over an hours walk from the Center of Rome, near the Vatican however it is quite rough around the hotel and not many nice places to eat. Absolutely dreadful, one of the worst places I have ever stayed. Avoid with all cost as it is a complete...

AVOID THIS PLACE AT ALL COSTS! I made a 5 day reservation for this place and from day one there were problems! ||1. We arrived right at check in time and the room was not ready for us. The cleaning lady was rushing to get our room clean and ready for us. We had to stand and wait in the hall for over 20 minutes.||2. Don't expect anyone to be there if you need help. They check you in and disappear after that. You can't even use the phone in the hallway since they don't show you how to dial out. Expect to communicate through emails using their terrible wifi (if it's working).||3. We were given 4 keys, for the front entrance, the door to get to the elevator, the door to get into the "hotel", and the door to get into your room. TWO of the four keys worked. Everyday it took AT LEAST 10 minutes to open just the front entrance door! We complained about this since we were getting back to the room pretty late and had to stand outside in the dark. All they did was give us ANOTHER KEY THAT DID NOT WORK EITHER! By the end of our stay, they TAPED THE LOCK SO ANYONE CAN WALK INTO THE BUILDING!!!||4. The bathroom is small and the shower is TINY!!!!! I am very petite and I felt extremely cramped in there! I was constantly hitting my arms and legs on the doors because there was no room to move around! Also the step to get out is at least a foot high, a huge risk factor and very scary since you are stepping down onto tile with wet feet!||5. The window has a great view of other people's windows and clothes drying. If you have the curtains open, everyone facing your window can see everything inside your room! SO UNSAFE AND UNATTRACTIVE!||6. The "high-speed wifi" is VERY SLOW and even stopped working for almost 2 days!||7. They advertise "breakfast included", but they DO NOT OFFER BREAKFAST! FALSE ADVERTISEMENT!!!||8. Even after mentioning these issues to the staff, they did not offer any sort of solution or compensation! ||No matter how good the price may seem, it is not worth all of these headaches! You will be waste your hard...

The best thing about our room was that it was a brilliant incentive to spend every waking minute exploring Rome.||The lady who greeted us at check-in was perfectly nice but we could sense that she was uncomfortable presenting the room to us, and understandably so.||The room was a lot smaller than we had expected from the pictures and extremely basic.||The external "bathroom", which was at the other end of the corridor, was a running joke throughout our stay. It was just so bad. The shower, while cramped (as others have mentioned), was almost unusable because the position of the shower head was far too high and angled outward, meaning that with the water pressure set to a sufficient level to induce heat, the water was spraying over our heads. We tried to fix this by precariously balancing it in the holder but it made little difference. We felt like we didn't get a proper wash for the whole trip, it was nothing more than a rinse. Not what you want after 30k steps in 30 degree C heat.||While Rome was awesome, we were so relieved to get back to our own home. We feel like a lot of the issues we and others have mentioned could be fixed very...