Hotel Minerva — Hotel in Sorrento

We really enjoyed our stay here. Beautiful location, beautiful hotel, professional employees for the most part, lovely room and great food on the whole. We were kindly given a free upgrade which was such a lovely surprise! Room was comfortable and stylish but bathroom was a bit small and not enough space in the bathroom to put toiletries etc. Mattress was quite hard but we slept fine thankfully. We were given a room directly in front of the elevator so there was often a lot of noise but we didn’t want to complain as we had been given a complimentary room upgrade. So in general the rooms are not very soundproof and the rooms by the elevator really need to have a second door to keep noise out of the bedroom. There was a lot of noise and unnecessary beeping from the elevator which wasn’t great and meant it wasn’t very relaxing for us to stay in our room. There was a kettle and teacups in the room but no complimentary tea or coffee which is unusual for a 4 star hotel.

Pool area was lovely with an incredible view. The staff who worked at the pool area (two gentlemen) were good but could have been more professional and friendly. Good food on the whole re lunch snacks but no granita available to buy for the whole time we were there (7 nights) and I would not recommend the chicken salad.

One disappointment was that the cleaning staff accidentally took my pyjamas with the bedding to the laundry (which I felt I was gracious about and said it wasn’t an issue but please could they look into it) and when it was finally returned two days later the clothes hadn’t even been washed. If you accidentally take a guest’s clothing away and for two days, the least you can do is return them clean.

Food on the whole was very good but breakfast could be improved. Fruit was often not ripe (plums, melon) and the scrambled eggs were not good and boiled eggs were often still partly raw. However we recognise that maybe the menu was more limited due to Covid. Dinner was very good however - amazing service and delicious food.

All in all it was a lovely stay and the majority of the staff working there were extremely welcoming, friendly, helpful and professional. The hotel was also a good location - close enough to the city centre but far enough away to be quieter. A beautiful hotel in a stunning location and we would come again if the room was located in a quieter area...

Just returned home from a fantastic week at the Minerva in Sorrento. We had a high room with a balcony which was clean and comfortable with everything you'd need. It was air conditioned to a lovely temperature and there was no noise at all from the air conditioning.

We arrived at 9.30pm which was later than the usual dinner time but the waiters and kitchen staff stayed on to provide us a lovely meal. We woke up early (always do on the first day), stepped out onto the balcony and saw the sun rising over Sorrento and Mount Vesuvius which was amazing (photos shared here).

Breakfast was well organised with plenty of choice. The food for dinner was fantastic, very tasty and varied with plenty of choice.

The staff were very welcoming, friendly and all spoke very good English. We paid for half board so only had to pay for our drinks at the end of our stay, which were very reasonable. I had heard that Sorrento can be a little expensive and was expecting a higher bill but was pleasantly surprised. After dinner the hotel provided relaxing entertainment in the form of a singer or mandolin player.

The hotel had free wifi which had good reception everywhere. We booked two excursions through the hotel which were well organised with good tour guides. We could have booked them through Thomson but the information on their website was poor so I looked at the hotel website which was more informative. I emailed my excursion requirements, they replied promptly with booking confirmations and I paid for them at the hotel when we left. We did the Amalfi Drive and Pompeii/Vesuvius which were excellent.

We plan to see more of Italy in the coming years and if we ever return to Sorrento we will definitely be staying at the...

This hotel is really special. My husband and I stayed here on our honeymoon and it is one of the best hotels we’ve stayed in anywhere. The staff are excellent. Our room was stunning; we had booked a classic room with sea view and they upgraded us to a room with a balcony. (We booked our trip in January for August and at the time there was only one room left, which goes to show what a popular hotel this is!). The food is unbelievable. We were lucky enough to be there for the Ferragosto celebrations when the hotel prepared a special feast and afterwards all the guests could watch the fireworks from the terrace. The hotel has two pools, one on the rooftop and one on the terrace. The rooftop pool catches a lot of sun and there are plenty of umbrellas for those who need them. There is a bar next to the pool which serves drinks and lunch. The pool isn’t massive-it’s more square than rectangular- but it’s very nice. The views from the rooftop are stunning of course. The location is great, it’s a short walk down a hill to get into the main part of town. I really can’t recommend Hotel Minerva enough. I would mainly recommend it for couples or friends, although we did see some families there as well who seemed to be having a great time. The only people I wouldn’t recommend it to are those with mobility issues, not because of the hotel itself, which has lifts to all floors, but just because of the walk in and out of town. Taxis are expensive in Sorrento so I think if you might struggle with walking up and down the hill you would be better off staying in a hotel in the main part...