Mitsui Garden Hotel Fukuoka Gion — Hotel in Fukuoka

The staff of this hotel needs more training on guest service, honest and language.

I booked 2 rooms via Agoda and one of the room the A/C temperature no matter we tune the temperature it would back to 25 degrees Celsius but another room could keep at the temperature we set. We checked with front desk to request engineer to come to my room and check, but she taught me take away the lamp card reset the power again then will be normal. Unfortunately; it remain unchanged. on the 3rd day we asked another front desk, she told me it's control by them. She would help me to tune to 20 degree Celsius and if still cannot let her know and still refused to have an engineer to go to the room and check. Of course; nothing changed still auto back to 25 degrees Celsius. This is the first lie they said.

Second lie, we rent a car and parked the first night, but on the next day; we went out and back, they said our 7-seater van too high which unable to park. We said we parked last night how come now said height of the van doesn't fit. After couple of translate conversation, it was full for van parking spot. The guard blamed us why we didn't get a green card for coming back to save the spot. We explained we didn't know there had a green card as none of the staff informed us upon check-in or pick up the car. Since our care would return on the next early morning at the hotel. If I park to somewhere else and then picked the car back which quite time consuming, so we decided to contact car company to return the car same night. Since last minute plan; car company needed to wait 30 mins to come over. We asked the front desk staff if we could park the car in the hotel area for 30 mins because we decided to return the car indeed.

After the staff asked her supervisor of permit allow us to park the car aside for temporary. We thought everything could settle and we wanted went back to room and wait for the car company came. Unfortunately; the staff preferred us to wait at the lobby. They missed to give us the "green card" no parking space reserved and we didn't request they must give us back a spot or any compensation. We only asked to park aside for 30 mins which waited for car company and return the car. They seem not believed us and thought we would only park there and gone. It's hard to believe this kind of service from a large brand of hotel would happen. Normally they would allow us back to our room and once car company came and contacted us to go down to lobby.

After we returned the car and went back to the front desk informed them it's done. One of a senior staff having a very rude attitude to say he couldn't understand. Surprised me 3rd time within an hour of their staff 1) telling lies, 2) Poor English and only rely on translator. 3) Rude service.

This hotel and brand made me reassess their service and I doubt should I still book this Mitsui...

I suggested this hotel to a friend of mine, as I knew other friends had stayed here before. There are others in this chain so be clear about which one you're going to. My friend LOVED the room - she said it was really good for the size and price; it was arranged well.

I picked her up from the airport and helped her check in. I wanted to help her carry her bags up to the room (there is no porter from what I can see) and the male front desk staff immediately shouted at me that I was not allowed to go up. I clarified that I wasn't staying there, I was just helping my friend put her bag down before we would go out again in a few minutes, and he interrupted me, again shouting aggressively that it's not the company policy. What a terrible impression to make on a tourist to your country: fake polite and then suddenly shouting aggressively at someone who is trying to help you. My friend was totally shocked. It's the rudest treatment I have ever had after living in this city for 5.5 years and it was totally unnecessary and disgusting. This grey-haired man continued to glare at me while my friend chose the herbal tea and other complimentary toiletries she could take up to her room (struggling to carry her bag, jacket etc. as one person).

There is a restaurant adjacent to the hotel but the entrance is not accessible from the hotel (at least for lunchtime; I'm not sure about other times). It's overpriced but apparently it's good, and my friend was down on a waiting list with a 3-hour wait for lunch! So they do try to use the "captive market" but understand there are hundreds of restaurants within a 10-minute walk, including other kaisen-don (seafood rice bowl) places so don't limit yourself to this place. She really wanted to eat there but it was just too busy.

They have complimentary umbrellas for rainy days, etc. so honestly they have a decent set-up but it was ruined by that rude staff member. There is a waiting area in the lobby (between the front desk and the "restaurant") but it is often crowded and dirty like a bus station (stained seating, etc.).

I personally won't recommend this hotel to visitors again - there are others in the same area and...

I recently spent five nights at the Mitsui Garden Hotel Fukuoka Gion, and overall, it was a pleasant stay with a few notable highlights and minor drawbacks. Location is a major strength of this hotel. It's within walking distance to Canal City, one of Fukuoka's most popular shopping and entertainment complexes, which makes it incredibly convenient for tourists looking to explore the city. Additionally, there is a bus stop directly across the street, providing easy access to other parts of Fukuoka. The room itself is typical for a hotel in this price range: small but clean. It’s well-maintained, and the bed was comfortable enough for a good night’s sleep. However, a notable issue was a persistent sewage smell in the bathroom, a common complaint in many budget-friendly Japanese hotels. It wasn’t overwhelming, but it was noticeable and a bit off-putting. One of the standout features of the Mitsui Garden Hotel is its exceptional service. The front desk staff was incredibly friendly and helpful throughout our stay. They went out of their way to assist with reservations, made phone calls on our behalf, and provided great recommendations to make our trip more enjoyable. Their warm hospitality truly enhanced the experience and made us feel welcomed. In conclusion, the Mitsui Garden Hotel Fukuoka Gion offers excellent value for money, especially considering its prime location and outstanding service. While the room is small and there’s a slight issue with the bathroom smell, these are minor drawbacks when compared to the overall convenience and the high level of service provided. I would recommend it for travelers who prioritize location and service over...